{"success":true,"message":"","validationErrors":[],"value":{"jobInfo":{"jobId":4605693,"jobTitle":"Technology - Help Desk","infoURL":"https://talented13.tedk12.com/hire/ViewJob.aspx?JobID=31","externalJobCode":"31","applicationDeadline":null,"displayDate":"2021-02-04T00:00:00","internalDisplayDate":null,"postDate":"2024-04-19T20:08:18","startDateShowDay":1,"startDate":null,"jobStatusID":30,"unionID":0,"unionName":null,"jobDescription":"

 

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Position Description

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POSITION TITLE:       Help Desk Support Technician

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FLSA                          Non-Exempt

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QUALIFICATIONS:

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REPORTS TO:                Technology Support Manager

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TERMS OF

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EMPLOYMENT:              Twelve month (261 days) with benefits provided according to Classified Agreement.

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ESSENTIAL JOB FUNCTIONS:

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  1. \r\n

    Provide technical support for computer users via phone.

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    2. \r\n
  2. \r\n

    Maintain/update work order system and communicate work order priority and status to end users.

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    3. \r\n
  3. \r\n

    Effectively diagnose and troubleshoot malfunction of computer or network devices relating to user error, faulty hardware, or software/server/network issues.

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    4. \r\n
  4. \r\n

    Communicate effectively with staff and students regarding maintenance of technology.

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    5. \r\n
  5. \r\n

    Effectively diagnose and troubleshoot malfunction of hardware devices, including printers, scanners, barcode readers, digital cameras, etc.

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    6. \r\n
  6. \r\n

    Disaggregate service-related data to discover trends and recommend process modifications for technology service.

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    7. \r\n
  7. \r\n

    Actively monitor and report compliance with the district’s technology service level agreement.

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    8. \r\n
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OTHER JOB FUNCTIONS:

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  1. \r\n

    Lead special technology projects as required.

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    2. \r\n
  2. \r\n

    Attend meetings and trainings as scheduled.

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    3. \r\n
  3. \r\n

    Other duties as assigned.

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    4. \r\n
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