{"success":true,"message":"","validationErrors":[],"value":{"jobInfo":{"jobId":4621997,"jobTitle":"Systems Support Specialist","infoURL":"https://epic.tedk12.com/hire/ViewJob.aspx?JobID=470","externalJobCode":"470","applicationDeadline":"2026-09-01T04:59:00","displayDate":"2026-08-17T05:00:00","internalDisplayDate":"2026-08-17T05:00:00","postDate":"2024-05-03T01:05:44","startDateShowDay":1,"startDate":null,"jobStatusID":30,"unionID":0,"unionName":null,"jobDescription":"<p><strong>Job Title:</strong><span style=\"font-weight: 400;\"> Systems Support Specialist</span></p>\r\n<p><strong>Department:</strong><span style=\"font-weight: 400;\"> Technology</span></p>\r\n<p><strong>Reports To:</strong><span style=\"font-weight: 400;\"> Director of System Support</span></p>\r\n<p><strong>Compensation Range:</strong><span style=\"font-weight: 400;\"> $73,000</span></p>\r\n<p><strong>Classification:</strong><span style=\"font-weight: 400;\"> Exempt</span></p>\r\n<p><span style=\"font-weight: 400;\">&nbsp;</span></p>\r\n<p><span style=\"text-decoration: underline;\"><strong>Summary:</strong></span></p>\r\n<p>&nbsp;</p>\r\n<p><span style=\"font-weight: 400;\">The System Support Specialist is responsible for ensuring that Epic's data is properly loaded into various information systems representing Epic&rsquo;s core and supplemental curricula. The S3 maintains technical ownership of curricula and other systems. Successful candidates should have the following experience and characteristics:</span></p>\r\n<p>&nbsp;</p>\r\n<ul>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">An eagerness to learn and understand a broad array of learning management systems</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">High standards for quality of work, and a reflex to improve at every turn;&nbsp;</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Problem-solving abilities and clear communication skills.</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">A strong sense of ownership for assigned deliverables.</span></li>\r\n</ul>\r\n<p><span style=\"text-decoration: underline;\"><strong>Essential Duties and Responsibilities include the following. Other duties may be assigned:<br /></strong></span></p>\r\n<ul>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Understand and troubleshoot daily automatic rostering and course loading for learning systems, including the related APIs, LTIs, SSOs, SFTPs, data syncs, and automation used to move data from source systems to those learning systems.</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Author and revise documentation describing these data flows, duties performed in assigned curricula, rollover procedures, etc.</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Utilize Jira to create stories for any issues that arise in the automation; work with other technology teams (developers, Business Analysts, Database Administrators, etc.) to fix the issues.</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Perform manual data loading for systems as needed.</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Utilize the Technology Service Desk to respond to questions and complete tasks for faculty, staff, students, and parents, including access requests, co-teaching assignments, enrollment changes, password resets, and other loading issues within learning systems.</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Track the status of learning systems that are down or degraded and advise when normal operation is restored.</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Correspond and lead meetings with curriculum vendors for implementation and troubleshooting.</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Understand all current and upcoming integrations related to learning systems.</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Demonstrate behavior that is professional, ethical, moral, and responsible.</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Follow all rules, regulations, and policies of Epic Charter School and follow directives from supervisor(s).</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Perform other functions that may be assigned by the Administration and/or supervisor.</span></li>\r\n</ul>\r\n<p><span style=\"text-decoration: underline;\"><strong>Supervisory Responsibilities:</strong></span></p>\r\n<ul>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">No supervisory responsibilities.</span></li>\r\n</ul>\r\n<p><strong><span style=\"text-decoration: underline;\">Education and/or Experience:</span>&nbsp; &nbsp;</strong><span style=\"font-weight: 400;\">&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;</span></p>\r\n<ul>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Bachelor's Degree required.</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Experience working in a remote environment preferred.</span></li>\r\n</ul>\r\n<p><strong><span style=\"text-decoration: underline;\">Qualifications:</span>&nbsp;</strong></p>\r\n<ul>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">An information-related Bachelor&rsquo;s degree or equivalent experience.</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Excellent written and oral communication skills; demonstrated ability to present effectively and persuasively.</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Excellent organization and time management skills.</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Ability to learn information systems quickly, be comfortable working both independently and as a team, and be effective in a fast-paced, dynamic educational environment.</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Experience with Google Drive and Google Sheets [including functions: vlookup(), unique(), importRange(), etc.].</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Preferred: Clever experience as either a technical lead or district administrator.</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Passionate commitment to the mission of school choice.</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Ability to maintain professional confidentiality and comply with FERPA guidelines.</span></li>\r\n</ul>\r\n<p><span style=\"text-decoration: underline;\"><strong>Language Skills:</strong></span><strong>&nbsp;</strong><span style=\"font-weight: 400;\">&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;</span></p>\r\n<ul>\r\n<li><span style=\"font-weight: 400;\">Ability to read, analyze, and interpret internal communications, financial reports, and legal documents.&nbsp; </span></li>\r\n<li><span style=\"font-weight: 400;\">Ability to respond to common inquiries or complaints from families or members of the business community.&nbsp; </span></li>\r\n<li><span style=\"font-weight: 400;\">Ability to communicate effectively with students, families and coworkers, both verbally and in writing.&nbsp;&nbsp;</span></li>\r\n</ul>\r\n<p><strong><span style=\"text-decoration: underline;\">Mathematical Skills:</span>&nbsp;</strong><span style=\"font-weight: 400;\">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</span></p>\r\n<ul>\r\n<li><span style=\"font-weight: 400;\">Basic math skills required.</span></li>\r\n</ul>\r\n<p><strong><span style=\"text-decoration: underline;\">Reasoning Ability:</span>&nbsp; &nbsp; &nbsp;</strong><span style=\"font-weight: 400;\">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</span></p>\r\n<ul>\r\n<li><span style=\"font-weight: 400;\">Ability to define problems, collect data, establish facts, and draw valid conclusions.&nbsp;</span></li>\r\n</ul>\r\n<p><span style=\"text-decoration: underline;\"><strong>Computer Skills:</strong></span></p>\r\n<ul>\r\n<li><span style=\"font-weight: 400;\">To perform this job successfully, an individual must have advanced Excel skills (required). Familiarity with Access and Google Sheets. </span></li>\r\n<li>Computer proficiency in Windows, Microsoft Office and Google Suites required.</li>\r\n<li><span style=\"font-weight: 400;\">Must have a high aptitude to learn new software as necessary for the business operations of the school.</span></li>\r\n</ul>\r\n<p><strong><span style=\"text-decoration: underline;\">Certificates, Licenses, Registrations:</span>&nbsp;</strong></p>\r\n<ul>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Current driver's license and valid car insurance.</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Software specific certifications preferred.</span></li>\r\n</ul>\r\n<p><span style=\"text-decoration: underline;\"><strong>Other Qualifications:</strong></span></p>\r\n<ul>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Must be able to pass a state-mandated background check after a conditional offer of employment is made.</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Must have favorable employment references.</span></li>\r\n</ul>\r\n<p><span style=\"text-decoration: underline;\"><strong>Physical Demands:</strong></span></p>\r\n<p>&nbsp;</p>\r\n<p><span style=\"font-weight: 400;\">The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</span></p>\r\n<p>&nbsp;</p>\r\n<p><span style=\"font-weight: 400;\">While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand, walk, use hands to finger, handle, or feel and reach with hands and arms. The employee must regularly lift and /or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.&nbsp; Specific vision abilities required by this job include close vision and ability to adjust focus.</span></p>\r\n<p>&nbsp;</p>\r\n<p><strong><span style=\"text-decoration: underline;\">Work Environment:</span>&nbsp;</strong></p>\r\n<p>&nbsp;</p>\r\n<p><span style=\"font-weight: 400;\">The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</span></p>\r\n<p>&nbsp;</p>\r\n<p><span style=\"font-weight: 400;\">This position works remotely from the home, but also must travel to Epic offices and public meetings as needed. The noise level is quiet to moderately loud (when students are present).</span></p>\r\n<p>&nbsp;</p>\r\n<p><strong>Epic Charter Schools is an Equal Opportunity Employer.</strong></p>\r\n<p>&nbsp;</p>\r\n<p><strong>For reasonable accommodations of a disability during the hiring process, please email </strong><strong>Epic.hr@epiccharterschools.org</strong><strong>. Someone will call you to discuss further.</strong><span style=\"font-weight: 400;\">&nbsp;</span></p>\r\n<p><br /><br /><br /><br /><br /></p>\r\n<div id=\"ed9a44b4-0760-4e68-9da6-34db868c3bc9\" style=\"z-index: 2147483647; position: relative; display: block; height: 0px; min-height: 0px; width: 0px; min-width: 0px; margin: 0px; padding: 0px; border: 0px;\" data-gg-image-block-reason-modal-anchor=\"true\">&nbsp;</div>","jobTypeName":"Full-time","positions":1,"payDisplay":1,"payMin":73000,"payMax":73000,"payTypeName":"","employerID":106203,"employerTypeID":20,"employerName":"Epic Charter School","employerDescription":null,"employerShowImage":0,"eoeStatement":"x","requirements":null,"experienceRequired":1,"degreePreferred":40,"eligibleRequired":0,"degreeTypeName":"Bachelor","instructions":null,"internalQuestionsRequired":0,"employerAccountTypeID":21,"contactFirstName":"Richard Maxey","contactLastName":null,"contactTitle":"Talent Acquisition Specialist","contactAddress1":"Remote State of Oklahoma","contactAddress2":null,"contactCity":null,"contactCountryID":0,"stateName":null,"countryName":null,"contactPostalCode":null,"contactPhone":"405-347-1021","contactFax":null,"contactEmail":"richard.maxey@epiccharterschools.org","shiftType":"Full-Time","salaryCode":"Per Year","contactUserID":374726,"displayEmployer":"Remote State of Oklahoma","closeDate":"2026-09-01T04:59:00","timeZone":"Central Standard Time","internalCloseDate":"2026-09-01T04:59:00","employmentStartDateTBD":false,"activeEmployer":true},"jobCategories":[],"applicationQuestions":null,"jobBoards":[{"jobBoardName":"Epic Charter Schools","jobBoardUrl":"https://epic.schoolspring.com"}],"jobLocations":[{"locationID":194496,"locationName":"Remote State of Oklahoma","displayLocation":"., Oklahoma","latitude":35.6645,"longitude":-97.6006,"locationDescription":null,"locationShowImage":0}],"baseDomainURL":null,"jobApplicationId":null,"jobApplicationStatusId":null,"jobBoardDistrict":true,"formattedExternalCloseDate":"Aug 31, 2026 11:59 PM (Central Standard Time)","formattedInternalCloseDate":"Aug 31, 2026 11:59 PM (Central Standard Time)","isAtsJob":true,"jobApplicationDate":null}}