{"success":true,"message":"","validationErrors":[],"value":{"jobInfo":{"jobId":5632239,"jobTitle":"TECHNOLOGY SUPPORT TECHNICIAN II","infoURL":"https://rssk12.ted.peopleadmin.com/hire/ViewJob.aspx?JobID=2641","externalJobCode":"2641","applicationDeadline":null,"displayDate":"2026-04-08T04:00:00","internalDisplayDate":null,"postDate":"2026-04-08T12:34:59","startDateShowDay":1,"startDate":null,"jobStatusID":30,"unionID":0,"unionName":null,"jobDescription":"<p><strong>Technology Support Technician II</strong></p>\r\n<p>&nbsp;</p>\r\n<p><strong>Reports to:&nbsp;</strong>Technology Support Supervisor</p>\r\n<h1><span style=\"font-size: 12pt;\">Purpose:</span></h1>\r\n<p>The Technology Support Technician Level 2 provides hardware and software support to users, managing technology systems within the district. This includes being the point person for one of the following systems: VOIP, Promethean and Classroom Displays, District Cell Phones, New Staff Device Deployment, and Board of Education Live Streaming. This position encompasses all the responsibilities of a Technology Support Technician Level 1, in addition to these specialized duties. The Technician Level 2 also assists in training other technicians on these systems. Excellent customer service and effective communication with users are essential.</p>\r\n<h1><span style=\"font-size: 12pt;\">Qualifcations</span></h1>\r\n<ul>\r\n<li>Associate degree in computer science or an IT-related field from an appropriately accredited institution; or High school or GED diploma and two years of experience in the ?eld of technology related to the position's Coursework in computer or information technology may be substituted year-for-year for the required experience; or an equivalent combination of education and experience.</li>\r\n<li>A+ certification</li>\r\n<li>Strong knowledge of computers and related</li>\r\n<li>General knowledge of components of local area</li>\r\n<li>Ability to communicate effectively with all levels of technology</li>\r\n<li>Ability to use problem-solving skills to resolve issues and recognize when to refer complex problems to higher-level technical support.</li>\r\n<li>Strong knowledge of hardware and software</li>\r\n<li>Strong knowledge of presentation equipment such as TVs, interactive boards, and</li>\r\n<li>General knowledge of A/V</li>\r\n</ul>\r\n<h1><span style=\"font-size: 12pt;\">Knowledge, Skills, and Abilities</span></h1>\r\n<ul>\r\n<li>Pro?cient in using MDM tools like Moysle to manage and secure</li>\r\n<li>Ability to diagnose and resolve complex network issues, including LAN/WAN problems and advanced VOIP functionality.</li>\r\n<li>Knowledge of interactive panels like ClearTouch and Promethean, including setup, calibration, and basic</li>\r\n<li>Experience in deploying new technologies and system</li>\r\n<li>Knowledge of group policy, DNS, and</li>\r\n<li>Proficiency in managing and troubleshooting applications and device connectivity issues.</li>\r\n<li>Understanding of security awareness best</li>\r\n<li>Familiarity with OS installation and</li>\r\n<li>Experience with virus and malware</li>\r\n<li>Ability to handle user account management, password resets, and MFA</li>\r\n<li>Familiarity with GSX and other third-party companies for processing device</li>\r\n<li>Ability to work independently and as part of a</li>\r\n<li>Profciency in managing MS365 support and email configuration.</li>\r\n<li>Familiarity with Adobe Signature</li>\r\n</ul>\r\n<p>&nbsp;</p>\r\n<h1><span style=\"font-size: 12pt;\">Key Duties and Responsibilities</span></h1>\r\n<ul>\r\n<li>Manage and be the point person for one of the following systems: VOIP, Promethean and Classroom Displays, District Cell Phones, New Staff Device Deployment, or Board of Education Live</li>\r\n<li>Provide advanced assessment, triage, documentation, and resolution of incidents and requests related to MDM.</li>\r\n<li>Assist with the installation, repair, and upgrade of hardware, software, and related</li>\r\n<li>Use a ticket tracking system to manage daily work orders and provide detailed documentation of repairs and actions taken.</li>\r\n<li>Use an inventory system to track technology-related</li>\r\n<li>Assist with the con?guration and installation of network equipment such as cabling, switches, access points, and other related peripherals under supervision.</li>\r\n<li>Assist users with accessing computers, networks, and</li>\r\n<li>Escalate complex problems to higher-level technical</li>\r\n<li>Provide timely and effective resolution of</li>\r\n<li>Perform system updates on</li>\r\n<li>Reset accounts for staff and assist in setting up MFA and other security</li>\r\n<li>Maintain accurate records of installations, repairs, and</li>\r\n<li>Manage account control (deactivate/reactivate) and password</li>\r\n<li>Participate in professional development</li>\r\n<li>Work closely with ITFs to ensure technology aligns with instructional</li>\r\n<li>Installation and removal of APs, switches,</li>\r\n<li>Support classroom technology setup and maintenance (AppleTVs, projectors, interactive whiteboards).</li>\r\n<li>Provide peripheral device support and printer setup/troubleshooting.</li>\r\n<li>Support board meetings with technology</li>\r\n<li>Handle projector/interactive whiteboard</li>\r\n<li>Maintain pro?ciency in security awareness and best</li>\r\n<li>Perform password management and active directory</li>\r\n<li>Other duties as assigned</li>\r\n</ul>\r\n<p>&nbsp;</p>\r\n<p><strong>Term of Employment:&nbsp;</strong>12 months</p>\r\n<p><strong>Salary Schedule:&nbsp;</strong>Classified Salary Schedule,&nbsp;Grade&nbsp;N</p>","jobTypeName":"Full-time","positions":1,"payDisplay":1,"payMin":19.97,"payMax":24.8,"payTypeName":"","employerID":101515,"employerTypeID":20,"employerName":"Rowan-Salisbury Schools","employerDescription":"","employerShowImage":0,"eoeStatement":"x","requirements":null,"experienceRequired":null,"degreePreferred":0,"eligibleRequired":0,"degreeTypeName":"Not Provided","instructions":null,"internalQuestionsRequired":0,"employerAccountTypeID":21,"contactFirstName":"Ashley ","contactLastName":"Lemley","contactTitle":"Director of Talent Acquisition","contactAddress1":"500 N Main St, Salisbury, NC 28144, USA","contactAddress2":"","contactCity":"Salisbury","contactCountryID":1,"stateName":"North Carolina","countryName":"United States","contactPostalCode":"28144","contactPhone":"704-636-7500","contactFax":"","contactEmail":"lemleyAC@rss.k12.nc.us","shiftType":"Full-Time","salaryCode":"Per Hour","contactUserID":523102,"displayEmployer":"Rowan-Salisbury School System","closeDate":"2050-01-01T00:00:00","timeZone":"Eastern Standard Time","internalCloseDate":"2050-01-01T00:00:00","employmentStartDateTBD":false,"activeEmployer":true},"jobCategories":[{"category":"Administration","subCategory":"Technology"}],"applicationQuestions":[],"jobBoards":[{"jobBoardName":"North Carolina School Jobs","jobBoardUrl":"https://northcarolina.schoolspring.com"},{"jobBoardName":"Rowan-Salisbury School System","jobBoardUrl":"https://rssk12.schoolspring.com"}],"jobLocations":[{"locationID":172917,"locationName":"Wallace: Technology","displayLocation":"Salisbury, North Carolina","latitude":35.671,"longitude":-80.4655,"locationDescription":null,"locationShowImage":0}],"baseDomainURL":null,"jobApplicationId":null,"jobApplicationStatusId":null,"jobBoardDistrict":true,"formattedExternalCloseDate":"Posted until filled","formattedInternalCloseDate":"Dec 31, 2049 7:00 PM (Eastern Standard Time)","isAtsJob":true,"jobApplicationDate":null}}