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Job Title: Technology Specialist
Reports to: Director of Technology 
Dept./School: Technology
Exemption Status/Test: Nonexempt

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Days: 226

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Pay Grade: T3

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Primary Purpose
The Technology Specialist supports the District’s technology environment by administering endpoint systems, managing technology assets, supporting critical operational platforms, and assisting with cybersecurity practices. This role provides advanced technical support, ensures the reliability and security of district systems, and collaborates with Technology, Network and Systems Administration staff to maintain efficient and secure operations across all campuses and departments.

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Qualifications

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Education/Certification

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Experience

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Special Knowledge/Skills

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  1. Proficiency with Windows, macOS, ChromeOS, and mobile operating systems
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  2. Experience with Mobile Device Management (MDM) and asset inventory systems
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  3. Knowledge of identity and access management (e.g., Active Directory, Google Workspace)
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  4. Working knowledge of VoIP systems and basic networking concepts (IP, wireless, VLANs)
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  5. Understanding of cybersecurity principles, endpoint protection, and account security
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  6. Ability to troubleshoot hardware, software, and system issues
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  7. Strong organizational, communication, and customer service skills
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Major Responsibilities and Duties

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  1. Administer and manage MDM systems and oversee full device lifecycle (procuring, deployment, configuration, updates, decommissioning)
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  2. Maintain accurate technology asset inventory, including device tracking, assignments, and audit readiness
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  3. Support cybersecurity efforts, including endpoint protection, access control, monitoring, incident awareness, and compliance with district security standards
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  4. Assist with system configuration, user setup, and ongoing maintenance of district platforms
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  5. Support cybersecurity efforts, including endpoint protection, access control, monitoring, and compliance with district security standards
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  6. Assist with user account provisioning, access management, and troubleshooting of authentication/permission issues
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  7. Provide Tier 2 technical support for hardware, software, and connectivity issues; escalate as needed
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  8. Coordinate with vendors for cabling, system support, and equipment services; assist in scheduling and oversight of vendor activities
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  9. Collaborate with Network Administrator, Systems Administrator and Technology Administrator to support operations, deployments, and initiatives
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  10. Coordinate and support the implementation of technology projects, including tracking progress, communication, and task completion
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  11. Maintain documentation, reporting, and compliance with district policies and procedures
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  12. Assist with installation and configuration of basic network-connected equipment, such as switches, wireless access points, VoIP phones, and peripheral devices
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  13. Research, evaluate, and support implementation of new technologies and systems to improve district operations
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  14. Other duties as assigned
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Supervisory Responsibilities
None

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Working Conditions:
This position works in a school environment and may be required to travel throughout the District to support multiple campuses. Work may occur in offices, classrooms, outdoor areas, and equipment spaces with varying conditions, including exposure to heat or cold. Physical demands include lifting and carrying equipment (up to 25–45 pounds), frequent walking, and occasional bending, kneeling, climbing ladders, or working in confined spaces such as under desks or in wiring areas. May work prolonged or irregular hours

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Tools/Equipment Used:
Standard office equipment, computers, peripherals, hand-held and electric tools, and other technology-related devices
Posture:Prolonged sitting; frequent standing and walking; occasional bending, stooping, kneeling, and climbing ladders
Motion:Repetitive hand motions including keyboarding and use of mouse; frequent reaching, handling equipment, and use of hand-held and electric tools
Lifting:Occasional light to moderate lifting and carrying (up to 25–45 pounds)
Environment:Work is performed in office, classroom, outdoor, and equipment environments with varying conditions, including exposure to heat or cold; may require travel between sites and occasional after-hours work
Mental Demands:Work with frequent interruptions; manage multiple tasks; meet established deadlines; maintain emotional control under stress

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The foregoing statements describe the general purpose and responsibilities assigned to this job and are not an exhaustive list of all responsibilities and duties that may be assigned or skills that may be required.

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