{"success":true,"message":"","validationErrors":[],"value":{"jobInfo":{"jobId":5696567,"jobTitle":"User Support Specialist (SY26-27)","infoURL":"https://bostonpublicschools.tedk12.com/hire/ViewJob.aspx?JobID=50169","externalJobCode":"50169","applicationDeadline":"2026-05-21T03:59:00","displayDate":"2026-05-06T04:00:00","internalDisplayDate":null,"postDate":"2026-05-06T19:07:33","startDateShowDay":1,"startDate":null,"jobStatusID":30,"unionID":0,"unionName":null,"jobDescription":"

REPORTS TO: Director of Customer Support

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POSITION OVERVIEW:

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This position will be involved in designing, developing, and maintaining technology solutions that support the district’s educational goals, enhance data integration, and improve data-driven decision-making. These technology solutions include, but are not limited to, enterprise systems such as the Student Information System (SIS), the Ed-Fi operational data store, and the student assignment algorithm. We seek candidates who are enthusiastic about using technology to address the important issues faced by district stakeholders. A strong curiosity about investigating,  learning, and improving solutions is essential. The ideal candidate will possess strong analytical skills, appreciate measurable results, and remain determined when facing challenges. This role requires identifying issues and opportunities while asking the right questions. Candidates should have demonstrated experience in computer science or data analytics, a commitment to ongoing skill development, and a practical approach to problem-solving. We value diverse experiences and encourage different perspectives. Strong communication skills are necessary for clearly explaining technical ideas to various audiences. 

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Responsibilities:

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Qualifications - Required:

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Qualifications - Preferred:

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Terms: C41 

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The Boston Public Schools, in accordance with its nondiscrimination policies, does not discriminate on the basis of race, color, age, criminal record, physical or mental disability, pregnancy or pregnancy-related conditions, homelessness, sex/gender, gender identity, religion, national origin, ancestry, sexual orientation, genetics, natural or protective hairstyle, military status, immigration status, English language proficiency, or any other factor prohibited by law in its programs and activities. BPS does not tolerate any form of retaliation, or bias-based intimidation, threat or harassment that demeans individuals’ dignity or interferes with their ability to work or learn. If you require an accommodation pursuant to the ADA for the application process, please contact the Accommodations Unit at accommodations@bostonpublicschools.org.

","jobTypeName":"Full-time","positions":1,"payDisplay":1,"payMin":0,"payMax":97140,"payTypeName":"","employerID":25182,"employerTypeID":20,"employerName":"Boston Public Schools","employerDescription":"Boston Public Schools are currently hiring for SY24-25. Please apply to positions for which you are qualified and prepare for virtual interviews, demo lessons, and other remote hiring practices!\r\n\r\nPlease note that after July 1, the Office of Human Resources will not approve lateral moves between schools. This is to minimize vacancies arising close to the start of the school year.\r\n\r\n

If you are searching for a teaching position in BPS, we strongly encourage you to visit TeachBoston.org and RSVP for upcoming Recruitment Events where you can learn more about the hiring process, access hiring supports, and find opportunities to connect with school leaders.

\r\n\r\nTo begin a new application, choose a job from the listings below. After your application is complete, you will receive a confirmation number and your information will be saved, allowing you to return at any time to submit additional applications. Please remember your username and password for use on future applications.\r\n\r\n\r\n

Need help or have a question about your application? Please check the FAQ first.

\r\nIF YOU ARE EXPERIENCING TECHNICAL ISSUES WHILE TRYING TO APPLY, please try clearing your browser cache and cookies, or check the FAQ for more information. You can also click here for chat or email support from our vendor's technical support team (use District Name: Boston), or call them at (877) 974-7437.

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