{"success":true,"message":"","validationErrors":[],"value":{"jobInfo":{"jobId":5699913,"jobTitle":"Network Associate","infoURL":"https://texasesc16.tedk12.com/hire/ViewJob.aspx?JobID=2909","externalJobCode":"2909","applicationDeadline":null,"displayDate":"2026-05-07T05:00:00","internalDisplayDate":null,"postDate":"2026-05-07T21:26:28","startDateShowDay":1,"startDate":null,"jobStatusID":30,"unionID":0,"unionName":null,"jobDescription":"

Primary Purpose: 

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To perform managed services as necessary in providing local area network maintenance support as well as help desk assistance and support to the Region 16 ESC clientele. This will include assisting the Technology Specialist as required to ensure that end users and/or clients are receiving appropriate assistance. The Technology Associate is responsible for ensuring high customer service quality and availability. He/she is self-motivated with excellent teamwork skills and the discipline to work exceptionally well on his/her own if required. The Technology Associate possesses strong organizational and communication skills, including the ability to disseminate information and knowledge while listening and putting into practice advice and instructions. 

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Qualifications: 

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Education/Certification 

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Skills 

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Major Responsibilities and Duties: 

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  1. Provides Level 2 technical assistance to Region 16 Education Service Center clientele as needed 
    2. \r\n
  2. Manages and supports all network circuits related to school district connections 3. Coordinate with the Managed Services team and Network Security team to reinforce action from the schools on vulnerability scans and other communications from that team 4. Trains, coaches, and mentors Technology Support Assistants and other junior staff
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  3. Manages the processing of incoming calls to the Help Desk via telephone, web-based, and e-mail to ensure courteous, timely, and effective resolution of end-user issues 6. Contributes to escalated problem resolution by giving in-person, hands-on support to end users when necessary 
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  4. Assists Technology Administrator and/or participating LEAs with the installation, monitoring, maintenance, support, and optimization of all network hardware, software, and communication links 
    5. \r\n
  5. Works with and supports all Region 16 ESC staff in the fulfillment of client-contracted services 
    6. \r\n
  6. Manages WAN end-user accounts, permissions, access rights, and storage allocations in accordance with best practices regarding privacy, security, and regulatory compliance 10. Supports the Region 16 ESC VoIP software, hardware, and network infrastructure, as necessary 
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  7. Supports Office 365, Google, WAN, users, and systems 
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  8. Assists with network and security audits as required 
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  9. Performs and tests routine system backups and restores as required 14. Assists in identifying, troubleshooting, and resolving hardware and software problems on servers and workstations 
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  10. Practices network asset management, including maintenance of a LAN and WAN network component inventory 
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  11. Supports application development teams throughout project lifecycles as required 17. Performs software and hardware improvements, upgrades, patches, reconfigurations, and/or purchases as identified by the Managed Services Supervisor or designee 18. Maintains an up-to-date WAN router and switch configuration inventory 19. Manages WAN malware protection at contracted districts as defined by supervisor 20. Manages WAN anti-virus protection at contracted districts as defined by supervisor 21. Manages WAN data encryption measures as defined by supervisor 22. Maintains open communication and confidentiality with client schools 23. Periodic travel is required 
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  12. Maintains a work schedule that will provide 7 days a week and 24-hour availability for support of the related networks and devices 
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  13. Maintains a functioning cell phone and is accessible through this phone as deemed appropriate by the Chief Technology Officer A functioning cell phone means that it is charged, activated, messages checked, and mailbox emptied regularly 
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  14. Reports for work ready to perform responsibilities 
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  15. Performs duties that directly and/or indirectly impact student performance in Region 16 28. Maintains a professional level of confidentiality regarding all ESC matters 29. Supports the mission, goals, and objectives of the ESC strategic plan 30. Upholds and adheres to safety rules and policies of the ESC safety program 31. Performs professional responsibilities as required by ESC policies, processes, and procedures 
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  16. Manages time, calendar, and job responsibilities to meet deadlines 33. Meets proficiency level of required technology skills as outlined by supervisor
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  17. Incorporates appropriate technology in daily work and exhibits continual growth in technologies as outlined by supervisor 
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  18. Performs other duties as assigned 
    19. \r\n
","jobTypeName":"Full-time","positions":1,"payDisplay":1,"payMin":250.14,"payMax":299.57,"payTypeName":"","employerID":32842,"employerTypeID":70,"employerName":"Texas ESC Region 16","employerDescription":"","employerShowImage":0,"eoeStatement":"x","requirements":null,"experienceRequired":0,"degreePreferred":0,"eligibleRequired":1,"degreeTypeName":"Not Provided","instructions":null,"internalQuestionsRequired":0,"employerAccountTypeID":21,"contactFirstName":"Jamie Rodman","contactLastName":null,"contactTitle":"SR TECHNOLOGY SUPPORT MANAGER","contactAddress1":"Amarillo, Bell Street Location","contactAddress2":null,"contactCity":null,"contactCountryID":0,"stateName":null,"countryName":null,"contactPostalCode":null,"contactPhone":"","contactFax":null,"contactEmail":"jamie.rodman@esc16.net","shiftType":"Full-Time","salaryCode":"AT-1","contactUserID":403574,"displayEmployer":"Amarillo, Bell Street Location","closeDate":"2050-01-01T00:00:00","timeZone":"Central Standard Time","internalCloseDate":"2050-01-01T00:00:00","employmentStartDateTBD":false,"activeEmployer":true},"jobCategories":[],"applicationQuestions":null,"jobBoards":[{"jobBoardName":"Texas ESC Region 16 ","jobBoardUrl":"https://texasesc16.schoolspring.com"}],"jobLocations":[{"locationID":157742,"locationName":"Amarillo, Bell Street Location","displayLocation":"Amarillo, Texas","latitude":35.1483,"longitude":-101.904,"locationDescription":null,"locationShowImage":0}],"baseDomainURL":null,"jobApplicationId":null,"jobApplicationStatusId":null,"jobBoardDistrict":true,"formattedExternalCloseDate":"Posted until filled","formattedInternalCloseDate":"Dec 31, 2049 6:00 PM (Central Standard Time)","isAtsJob":true,"jobApplicationDate":null}}