{"success":true,"message":"","validationErrors":[],"value":{"jobInfo":{"jobId":5707473,"jobTitle":"Technology Specialist I","infoURL":"https://esc12.tedk12.com/hire/ViewJob.aspx?JobID=333","externalJobCode":"333","applicationDeadline":null,"displayDate":"2026-05-12T05:00:00","internalDisplayDate":null,"postDate":"2026-05-12T16:39:09","startDateShowDay":1,"startDate":null,"jobStatusID":30,"unionID":0,"unionName":null,"jobDescription":"<p><strong>Primary Purpose</strong></p>\r\n<p><span style=\"font-weight: 400;\">To support the vision, mission, and strategic priorities of ESC Region 12. The Technology Specialist I serves as a vital first-line support professional for ESC Region 12, focusing on Help Desk operations, conference room infrastructure, and providing superior customer support to school districts within Region 12.</span></p>\r\n<p>&nbsp;</p>\r\n<p><strong>Qualifications</strong></p>\r\n<p><strong>Education/Certification:</strong></p>\r\n<ul>\r\n<li><span style=\"font-size: 10pt;\">High School/Trade School degree, required</span></li>\r\n<li><span style=\"font-size: 10pt;\">Associate's Degree, preferred</span></li>\r\n<li><span style=\"font-size: 10pt;\">At least 2 years of relevant experience, preferred</span></li>\r\n<li><span style=\"font-size: 10pt;\">At least one Technology Certification, preferred</span></li>\r\n</ul>\r\n<p style=\"padding-left: 30px;\">&nbsp;</p>\r\n<p><strong>Special Knowledge/Skills</strong></p>\r\n<ul>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Strong hands-on experience troubleshooting and repairing end-user hardware, including Windows laptops, Chromebooks, iPads, and peripherals (printers, document cameras, and interactive displays).</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Proficiency in supporting Microsoft 365 (Word, Excel, Outlook) and Google Workspace for Education. Ability to assist users with password resets and basic account access issues.</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Proficient in physical network layer troubleshooting, including structured cabling, network drop diagnostics, and wireless connectivity optimization to ensure reliable end-to-end workstation access.</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Foundational knowledge of Active Directory/Microsoft Entra and Google Admin Console for managing user accounts, organizational units (OUs), and group memberships.</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">A proven ability to use Google, internal knowledge bases, and manufacturer forums to solve technical issues that aren't in a manual.</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Exceptional soft skills with the ability to remain calm and professional when helping a frustrated staff member, teacher, or administrator during a technology disruption.</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Highly organized with the ability to follow a schedule across multiple school sites and accurately track time and tasks.</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Ability to use software to develop spreadsheets, perform data analysis, and maintain accurate system documentation in alignment with Quality Management System (QMS) initiatives.</span></li>\r\n</ul>\r\n<h1><span style=\"font-size: 12pt;\"><strong>General Responsibilities</strong></span></h1>\r\n<ul>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Act as the first point of contact for internal and district staff, resolving hardware and software issues via phone, remote screen sharing, or onsite visits.</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Log all work in the helpdesk system with clear, \"non-techy\" notes so both the user and the next technician know exactly what was fixed.</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Assist with the unboxing, setup, and delivery of new student and staff devices. Ensure all equipment is clean and functional before hand-off.</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Travel to contracted school districts to provide \"boots on the ground\" technology support.</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Help create simple \"How-To\" flyers or short videos that show others how to perform basic tasks, such as connecting a new printer or syncing their Google Drive.</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Follow all organization security protocols.</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Maintain an active interest in learning new technologies and participate in training sessions to move toward more advanced technical certifications.</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">A collaborative team player committed to a positive workplace culture and continuous improvement through Quality Management System (QMS) initiatives.</span></li>\r\n</ul>\r\n<p><strong>Supervisory Responsibilities</strong></p>\r\n<p><span style=\"font-weight: 400;\">No supervisory responsibilities</span></p>\r\n<p>&nbsp;</p>\r\n<p><span style=\"font-weight: 400;\">The applicant needs to possess these core values through words and actions to build positive, long-term relationships with customers by demonstrating:</span></p>\r\n<ul>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Professionalism while demonstrating integrity, respect for others, expertise, and credibility at all times</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Quality in delivering what I promise and helping create superior programs and services that add value beyond what is expected</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Teamwork by working cooperatively with others to promote a positive and fun work environment</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Adaptability by being flexible, attentive to change, and ready to move quickly and decisively in response to the needs of customers</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Innovation by contributing to the implementation of new or significantly improved services and delivery methods</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Superior Service by providing personable, direct attention that delivers customer satisfaction beyond what is expected.</span></li>\r\n</ul>\r\n<p><strong>Security Requirements</strong><strong>&nbsp;</strong></p>\r\n<p><span style=\"font-weight: 400;\">All positions at ESC 12 are defined as security-sensitive. Security-sensitive positions are those</span> <span style=\"font-weight: 400;\">that require employees to be entrusted with certain types of data, whether electronic or paper. Those data elements, as defined by the ESC 12 Data Classification and Handling Policy, may</span> <span style=\"font-weight: 400;\">include, but are not limited to:</span><span style=\"font-weight: 400;\">&nbsp;</span></p>\r\n<ul>\r\n<li><span style=\"font-weight: 400;\"> Sensitive Personal Information (SPI)</span></li>\r\n<li><span style=\"font-weight: 400;\"> Personally Identifiable Information (PII)</span></li>\r\n<li><span style=\"font-weight: 400;\"> Protected Health Information (PHI)</span></li>\r\n<li><span style=\"font-weight: 400;\"> Family Educational Records (FERPA Data)</span></li>\r\n<li><span style=\"font-weight: 400;\"> Federal Tax Information (FTI)</span></li>\r\n</ul>\r\n<p>&nbsp;</p>\r\n<p><span style=\"font-weight: 400;\">All employees must adhere to all security-related policies, standards, and procedures. This includes actively safeguarding data and immediately reporting any suspected loss or theft.</span></p>\r\n<h1><span style=\"font-size: 12pt;\"><strong>Mental Demands/Physical Demands/Environmental Factors</strong></span></h1>\r\n<p><strong>Travel</strong></p>\r\n<ul>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Travel within the region and state when appropriate</span></li>\r\n</ul>\r\n<p><strong>Tools/Equipment Used</strong></p>\r\n<ul>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Standard office equipment, including a personal computer and peripherals</span></li>\r\n</ul>\r\n<p><strong>Posture</strong></p>\r\n<ul>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Prolonged sitting, occasional bending/stooping, pushing/pulling, and twisting</span></li>\r\n</ul>\r\n<p><strong>Motion</strong></p>\r\n<ul>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Repetitive hand motions, including frequent keyboarding and use of a mouse; occasional reaching</span></li>\r\n</ul>\r\n<p><strong>Lifting</strong></p>\r\n<ul>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Occasional light lifting and carrying (less than 50 pounds)</span></li>\r\n</ul>\r\n<p><strong>Environment</strong></p>\r\n<ul>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">May work prolonged or irregular hours, frequent regional travel.</span></li>\r\n</ul>\r\n<p><strong>Mental Demands</strong></p>\r\n<ul>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Manage multiple tasks and work cooperatively with others,</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Maintain a calm attitude in demanding situations,</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Make changes and adapt to various responsibilities on an ongoing basis, and</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Work with frequent interruptions, tight deadlines, and limited office space.</span></li>\r\n</ul>\r\n<p>&nbsp;</p>\r\n<p><strong style=\"font-size: 10pt;\">Benefit Information</strong></p>\r\n<ul>\r\n<li>ESC Region 12 provides monetary contributions of up to $575 per month to use for employee/family healthcare and supplemental benefits.</li>\r\n<li>Employees earn state personal, sick, and vacation leave.</li>\r\n<li>All employees contribute to both the Teachers Retirement System (TRS) and the Social Security retirement programs</li>\r\n</ul>","jobTypeName":"Full-time","positions":1,"payDisplay":1,"payMin":4740,"payMax":5930,"payTypeName":"","employerID":106462,"employerTypeID":20,"employerName":"Esc Region 12","employerDescription":"","employerShowImage":0,"eoeStatement":"x","requirements":null,"experienceRequired":null,"degreePreferred":0,"eligibleRequired":1,"degreeTypeName":"Not Provided","instructions":null,"internalQuestionsRequired":0,"employerAccountTypeID":21,"contactFirstName":null,"contactLastName":null,"contactTitle":null,"contactAddress1":null,"contactAddress2":null,"contactCity":null,"contactCountryID":0,"stateName":null,"countryName":null,"contactPostalCode":null,"contactPhone":null,"contactFax":null,"contactEmail":null,"shiftType":"Full-Time","salaryCode":"Per Month","contactUserID":379592,"displayEmployer":"Education Service Center Region 12","closeDate":"2050-01-01T00:00:00","timeZone":"Central Standard Time","internalCloseDate":"2050-01-01T00:00:00","employmentStartDateTBD":false,"activeEmployer":true},"jobCategories":[],"applicationQuestions":null,"jobBoards":[{"jobBoardName":"Education Service Center Region 12","jobBoardUrl":"https://esc12.schoolspring.com"},{"jobBoardName":"ESC Region 12","jobBoardUrl":"https://escregion12.schoolspring.com"}],"jobLocations":[{"locationID":160331,"locationName":"ESC Region 12","displayLocation":"Woodway, Texas","latitude":31.4981,"longitude":-97.1669,"locationDescription":null,"locationShowImage":0}],"baseDomainURL":null,"jobApplicationId":null,"jobApplicationStatusId":null,"jobBoardDistrict":true,"formattedExternalCloseDate":"Posted until filled","formattedInternalCloseDate":"Dec 31, 2049 6:00 PM (Central Standard Time)","isAtsJob":true,"jobApplicationDate":null}}