{"success":true,"message":"","validationErrors":[],"value":{"jobInfo":{"jobId":5723168,"jobTitle":"Systems Application Administrator","infoURL":"https://abss.ted.peopleadmin.com/hire/ViewJob.aspx?JobID=4446","externalJobCode":"4446","applicationDeadline":null,"displayDate":"2026-05-19T04:00:00","internalDisplayDate":"2026-05-19T04:00:00","postDate":"2026-05-19T13:13:36","startDateShowDay":1,"startDate":null,"jobStatusID":30,"unionID":0,"unionName":null,"jobDescription":"<table>\r\n<tbody>\r\n<tr>\r\n<td>\r\n<p><strong><em>POSITION TITLE</em></strong></p>\r\n</td>\r\n<td>\r\n<p><strong>&nbsp;Systems Application Administrator&nbsp;&nbsp;</strong></p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td>\r\n<p><strong><em>SCHOOL/DEPARTMENT</em></strong></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">&nbsp;Technology Department</span></p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td>\r\n<p><strong><em>SALARY</em></strong></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">Grade Tech 74</span></p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td>\r\n<p><strong><em>FLSA STATUS</em></strong></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">&nbsp;Exempt</span></p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td>\r\n<p><strong><em>REPORTS TO</em></strong></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">&nbsp;Chief Technology Officer</span></p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td>\r\n<p><strong><em>SUPERVISES</em></strong></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">None</span></p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td>\r\n<p><strong><em>WORK WEEK SCHEDULE</em></strong></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">Monday &ndash; Friday</span></p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td>\r\n<p><strong><em>WORK HOURS</em></strong></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">40</span></p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td>\r\n<p><strong><em>NUMBER OF MONTHS PER YEAR&nbsp; &nbsp; &nbsp;&nbsp;</em></strong></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">&nbsp;12</span></p>\r\n</td>\r\n</tr>\r\n</tbody>\r\n</table>\r\n<p><em><span style=\"font-weight: 400;\">&nbsp;</span></em></p>\r\n<p>&nbsp;</p>\r\n<h1><span style=\"font-size: 12pt;\"><strong>MINIMUM QUALIFICATIONS</strong></span></h1>\r\n<p><strong>EDUCATION,</strong> <strong>TRAINING,</strong> <strong>AND EXPERIENCE</strong></p>\r\n<ul>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Associate's degree in computer related field supplemented by specialized coursework in the area of technology, and 1 to 2 years of experience developing technical expertise; or any equivalent combination of training and experience which provides the required knowledge, skills, and abilities. Working knowledge of physical IT infrastructures&nbsp;</span></li>\r\n</ul>\r\n<p>&nbsp;</p>\r\n<p><span style=\"font-size: 12pt;\"><strong>Preferred Qualifications</strong></span></p>\r\n<h3><strong>Technical & Infrastructure Expertise</strong></h3>\r\n<ul>\r\n<li style=\"font-weight: 400;\"><strong>Enterprise Application Management:</strong><span style=\"font-weight: 400;\"> Proven track record in administering and maintaining complex, large-scale application systems, including specific experience with Learning Management Systems (LMS).</span></li>\r\n<li style=\"font-weight: 400;\"><strong>Connectivity Troubleshooting:</strong><span style=\"font-weight: 400;\"> experience diagnosing and resolving network connectivity issues related to proxies and content filters.</span></li>\r\n</ul>\r\n<h3><strong>Operational & Support Skills</strong></h3>\r\n<ul>\r\n<li style=\"font-weight: 400;\"><strong>Advanced Technical Support:</strong><span style=\"font-weight: 400;\"> Experience providing Tier 2 and Tier 3 technical support, including performing root cause analysis (RCA) and managing end-to-end problem resolution.</span></li>\r\n<li style=\"font-weight: 400;\"><strong>System Maintenance:</strong><span style=\"font-weight: 400;\"> Proficiency in monitoring application health, publishing maintenance schedules, and managing user access and administrative accounts.</span></li>\r\n<li style=\"font-weight: 400;\"><strong>Vendor & Developer Collaboration:</strong><span style=\"font-weight: 400;\"> Demonstrated ability to liaise with external vendors for product evaluation and support, while working closely with internal development teams to tune application performance.</span></li>\r\n<li style=\"font-weight: 400;\"><strong>Process Automation:</strong><span style=\"font-weight: 400;\"> Hands-on experience using automation tools to improve technology efficiency and streamline repetitive administrative tasks.</span></li>\r\n</ul>\r\n<h3><strong>Professional & Soft Skills</strong></h3>\r\n<ul>\r\n<li style=\"font-weight: 400;\"><strong>Communication & Presentation:</strong><span style=\"font-weight: 400;\"> Ability to articulate complex technical concepts clearly to both technical staff and senior management through formal presentations and written documentation.</span></li>\r\n<li style=\"font-weight: 400;\"><strong>Project & Time Management:</strong><span style=\"font-weight: 400;\"> Exceptional organizational skills with the ability to multitask and manage projects effectively in high-pressure, fast-paced environments.</span></li>\r\n<li style=\"font-weight: 400;\"><strong>Customer Centricity:</strong><span style=\"font-weight: 400;\"> A strong commitment to customer service, characterized by active listening, a professional attitude, and the ability to work with diverse user groups.</span></li>\r\n<li style=\"font-weight: 400;\"><strong>Adaptability:</strong><span style=\"font-weight: 400;\"> Proven ability to research and resolve ambiguous problems, learn new content areas quickly, and take the initiative to work independently</span></li>\r\n</ul>\r\n<h3><strong>Skills</strong></h3>\r\n<ul>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Strong experience in enterprise applications control toolset.</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Good knowledge and demonstrated troubleshooting abilities on connectivity issues due to firewall, load balancer, proxy, content filter, and others.</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Hands-on experience in process automation, best practice approach, technology efficiency, and effectiveness.</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Experience with monitoring tools is a plus.</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Understands software and hardware requirements of varied departmental systems.</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Understands the workflow and process requirements of complex application systems.</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Demonstrated ability to be the subject matter expert in supporting, maintaining, and administering complex applications including a Learning Management System.&nbsp;</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Excellent problem solving/analytical skills and knowledge of analytical tools.</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Display and execute logical and complex troubleshooting methods.</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Preferred experience in failover, high availability, disaster recovery, business continuance.</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Preferred knowledge of Web Services and Services Oriented Architecture.</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Excellent verbal, written communication, and negotiations skills.</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Demonstrated soft skills required such as presentation of ideas and clearly articulate the concepts to peers and senior management.</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Ability to effectively interface with technical and nontechnical staff at all organizational levels.</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Strong customer service and problem solving skills.</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Ability to provide outstanding customer service, be a good listener and work well with others.</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Self-motivated, able to work independently, and takes initiative.</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Ability to multitask in a fast-paced environment.</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Outstanding attention to detail with superior time and project management skills.</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Demonstrated ability to work successfully with a diverse group of customers.</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Ability to learn new content areas and new skills quickly and well required.</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Professional attitude and work habits.</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Understands business function related to the application.</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Ability to research and work through ambiguous work situations.</span></li>\r\n</ul>\r\n<h3><strong>Duties and responsibilities</strong></h3>\r\n<ul>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Tests, debugs, implements, and supports applications for specific programs. Assists in the modification of certain products and/or customer/internal systems to meet the needs of the client and/or end-userMonitor software applications, document and analyze problems, and publish maintenance schedule</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Set up administrator and user accounts&nbsp;</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Develops and verifies access to applications</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Interact with users and evaluates vendor products</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">The candidate shall serve as part of a team responsible to maintain system availability rate of 99%</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Troubleshoot and resolve any reported problems</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Develop process automation and create and maintain system documentation</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Work closely with application development teams and vendors to tune and troubleshoot applications</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Provides second level of technical support for all corporate systems and software components</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Provide Level 3 type support for applications. Provide remote support before and after normal working day timeframe, in times of urgency</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Liaise with vendor support on all issues</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Fully responsible for problem management activities such as issue resolution and root cause analysis</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Daily monitoring and maintenance activities</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Responds to dial-in help requests and follows up with technical support to fix issues and share knowledge and solutions.&nbsp; Continuously improves response processes. </span></li>\r\n</ul>","jobTypeName":"Full-time","positions":1,"payDisplay":0,"payMin":0,"payMax":0,"payTypeName":"","employerID":101424,"employerTypeID":20,"employerName":"Alamance-Burlington Schools","employerDescription":"","employerShowImage":0,"eoeStatement":"x","requirements":null,"experienceRequired":null,"degreePreferred":0,"eligibleRequired":1,"degreeTypeName":"Not Provided","instructions":null,"internalQuestionsRequired":0,"employerAccountTypeID":21,"contactFirstName":"Dennis Frye","contactLastName":null,"contactTitle":"Chief Technology Officer","contactAddress1":"Technology","contactAddress2":null,"contactCity":null,"contactCountryID":0,"stateName":null,"countryName":null,"contactPostalCode":null,"contactPhone":"","contactFax":null,"contactEmail":"dennis_frye@abss.k12.nc.us","shiftType":"Full-Time","salaryCode":"","contactUserID":525576,"displayEmployer":"Alamance-Burlington School System","closeDate":"2050-01-01T00:00:00","timeZone":"Eastern Standard Time","internalCloseDate":"2050-01-01T00:00:00","employmentStartDateTBD":false,"activeEmployer":true},"jobCategories":[{"category":"Organization-level Positions","subCategory":"Coordinator"},{"category":"Support Staff","subCategory":"Network Services"}],"applicationQuestions":null,"jobBoards":[{"jobBoardName":"Alamance-Burlington School System","jobBoardUrl":"https://abss.schoolspring.com"},{"jobBoardName":"North Carolina School Jobs","jobBoardUrl":"https://northcarolina.schoolspring.com"}],"jobLocations":[{"locationID":196563,"locationName":"Technology","displayLocation":"Burlington, North Carolina","latitude":36.1019,"longitude":-79.4086,"locationDescription":null,"locationShowImage":0}],"baseDomainURL":null,"jobApplicationId":null,"jobApplicationStatusId":null,"jobBoardDistrict":true,"formattedExternalCloseDate":"Posted until filled","formattedInternalCloseDate":"Dec 31, 2049 7:00 PM (Eastern Standard Time)","isAtsJob":true,"jobApplicationDate":null}}