{"success":true,"message":"","validationErrors":[],"value":{"jobInfo":{"jobId":5738448,"jobTitle":"IT Operations Assistant","infoURL":"https://mtbluersd.tedk12.com/hire/ViewJob.aspx?JobID=340","externalJobCode":"340","applicationDeadline":null,"displayDate":"2026-05-26T04:00:00","internalDisplayDate":"2026-05-26T04:00:00","postDate":"2026-05-26T19:47:09","startDateShowDay":1,"startDate":null,"jobStatusID":30,"unionID":0,"unionName":null,"jobDescription":"<div style=\"text-align: center;\"><span style=\"color: rgba(51, 51, 153, 1);\"><strong><span style=\"font-size: 10pt;\">MT. BLUE REGIONAL SCHOOL DISTRICT - RSU 9</span></strong></span></div>\r\n<div>\r\n<p style=\"text-align: center;\"><span style=\"color: rgba(51, 51, 153, 1);\">227 MAIN STREET, FARMINGTON, ME 04938&nbsp;</span></p>\r\n<p style=\"text-align: center;\"><span style=\"color: rgba(51, 51, 153, 1);\">Phone (207) 778-6571 Fax (207) 778-4160</span></p>\r\n<p style=\"text-align: center;\"><span style=\"color: rgba(51, 51, 153, 1);\">&nbsp;</span></p>\r\n<p style=\"text-align: center;\"><span style=\"color: rgba(51, 51, 153, 1);\"><strong>COMMUNITY CULTURE CURRICULUM&nbsp;</strong></span></p>\r\n<p style=\"text-align: center;\"><span style=\"color: rgba(51, 51, 153, 1);\"><strong>&ldquo;Working together to provide high-quality educational opportunities for all.&rdquo;</strong></span></p>\r\n<p style=\"text-align: center;\"><span style=\"color: rgba(51, 51, 153, 1);\">&nbsp;</span></p>\r\n<p style=\"text-align: center;\"><span style=\"color: rgba(51, 51, 153, 1);\">CHESTERVILLE - FARMINGTON - INDUSTRY - NEW SHARON - NEW VINEYARD - STARKS TEMPLE - VIENNA - WELD -&nbsp; WILTON</span></p>\r\n<p>&nbsp;</p>\r\n<p>&nbsp;</p>\r\n</div>\r\n<p style=\"text-align: center;\"><span style=\"color: rgba(51, 51, 153, 1); font-size: 12pt;\"><strong>IT&nbsp;Operations Assistant</strong></span></p>\r\n<hr style=\"color: rgba(51, 51, 153, 1);\" />\r\n<p style=\"text-align: center;\"><span style=\"color: rgba(255, 204, 0, 1); font-size: 10pt;\"><strong>Information Technology Services</strong></span></p>\r\n<p style=\"text-align: center;\">&nbsp;</p>\r\n<p><span style=\"color: rgba(51, 51, 153, 1);\"><strong><strong>Job Goal(s):</strong></strong></span></p>\r\n<p>&nbsp;</p>\r\n<p style=\"padding-left: 30px;\">The IT Operations Assistant will play a dynamic role in ensuring efficient and effective operation of the IT Services department. This role will be responsible for triaging incoming support requests, maintaining complete and accurate technology inventory, and performing other administrative support tasks for the department. This is primarily an administrative support position that requires a high level of proficiency with technology usage, but does not involve tech support or hardware/software troubleshooting.</p>\r\n<p>&nbsp;</p>\r\n<p>&nbsp;</p>\r\n<p><span style=\"color: rgba(51, 51, 153, 1);\"><strong>Qualifications</strong></span></p>\r\n<ul>\r\n<li>Highly effective communication and interpersonal skills;</li>\r\n<li><span style=\"font-size: 10pt;\">Demonstrated record of providing excellent customer service;</span></li>\r\n<li><span style=\"font-size: 10pt;\">Demonstrated attention to detail;</span></li>\r\n<li><span style=\"font-size: 10pt;\">Ability to work cooperatively with others as part of a team;</span></li>\r\n<li><span style=\"font-size: 10pt;\">Ability to work independently, be self-directed, and motivated;</span></li>\r\n<li><span style=\"font-size: 10pt;\">Ability to prioritize and adapt quickly to changing environments;</span></li>\r\n<li><span style=\"font-size: 10pt;\">Ability to meet established deadlines;</span></li>\r\n<li><span style=\"font-size: 10pt;\">Demonstrated proficiency in the use of technology including Google Workspace, macOS, and iOS operating systems;</span></li>\r\n<li><span style=\"font-size: 10pt;\">Proficiency in the use of helpdesk software;</span></li>\r\n<li>This position may require travel throughout the district so reliable transportation is a must (mileage reimbursement is available);</li>\r\n<li><span style=\"font-size: 10pt;\">Hold a valid Maine DOE CHRC.</span></li>\r\n</ul>\r\n<p>&nbsp;</p>\r\n<p><span style=\"color: rgba(51, 51, 153, 1);\"><strong>Performance Responsibilities: General</strong></span></p>\r\n<ul>\r\n<li><span style=\"font-size: 10pt;\">Monitor incoming phone, in-person, and digital support requests and triage based on department standards;</span></li>\r\n<li><span style=\"font-size: 10pt;\">Monitor technology support tickets to ensure progress is maintained, documented and communicated to end users;</span></li>\r\n<li>Utilize department helpdesk software to communicate with end users and document contact notes;</li>\r\n<li><span style=\"font-size: 10pt;\">Assist in managing the departments ticketing system by keeping abreast of platform improvements and suggesting upgrades and workflow changes to maximize the efficiency of the system;</span></li>\r\n<li><span style=\"font-size: 10pt;\">Assist with department finances including creation of PO requisitions;</span></li>\r\n<li><span style=\"font-size: 10pt;\">Interface and consult regularly with technology team members;</span></li>\r\n<li><span style=\"font-size: 10pt;\">Assist with summer projects;</span></li>\r\n<li><span style=\"font-size: 10pt;\">Provide technology on boarding&nbsp;services for all new district staff;</span></li>\r\n<li><span style=\"font-size: 10pt;\">Provide basic Tier 1 technology support to end users;</span></li>\r\n<li><span style=\"font-size: 10pt;\">Perform additional duties as assigned by the Director of Technology or their designee.</span></li>\r\n</ul>\r\n<p>&nbsp;</p>\r\n<p><span style=\"color: rgba(51, 51, 153, 1);\"><strong>Performance Responsibilities:&nbsp;Inventory Management</strong></span></p>\r\n<ul>\r\n<li>Work with vendor contacts on product selection and pricing;</li>\r\n<li><span style=\"font-size: 10pt;\">Create PO requisitions in ADS for anticipated purchases;</span></li>\r\n<li><span style=\"font-size: 10pt;\">Place and track department orders;</span></li>\r\n<li><span style=\"font-size: 10pt;\">Receive orders and properly label assets and enter information into appropriate tracking databases;</span></li>\r\n<li><span style=\"font-size: 10pt;\">Audit existing technology assets to ensure accurate inventories;</span></li>\r\n<li><span style=\"font-size: 10pt;\">Facilitating submission of PO and invoice packets to accounts payable for processing.</span></li>\r\n</ul>\r\n<p>&nbsp;</p>\r\n<p><span style=\"color: rgba(51, 51, 153, 1);\"><strong>Performance Responsibilities: Website and Social Media</strong></span></p>\r\n<ul>\r\n<li><span style=\"font-size: 10pt;\">Serve as the main point of contact for updates and additions to the district website;</span></li>\r\n<li><span style=\"font-size: 10pt;\">Make edits to the overall design and content of the district website at the direction of the building or program administrator;</span></li>\r\n<li><span style=\"font-size: 10pt;\">Proactively add relevant content to keep the website current and meaningful;</span></li>\r\n<li><span style=\"font-size: 10pt;\">Make edits to staff directory information to ensure that building or program staff is complete and accurate;</span></li>\r\n<li><span style=\"font-size: 10pt;\">Suggest edits to relevant portions of the website to building or program administrators.</span></li>\r\n</ul>\r\n<p>&nbsp;</p>\r\n<p><strong><span style=\"color: rgba(51, 51, 153, 1);\">Terms of Employment:</span></strong></p>\r\n<p>&nbsp;</p>\r\n<p style=\"padding-left: 30px;\">260 days per year; 8 hours per day; general office hours are between 7:00 am and 4:00 pm but employee schedules may be adjusted to meet the department needs and work outside these hours may be required; salary determined annually by the Board of Directors.</p>\r\n<p>&nbsp;</p>\r\n<p>&nbsp;</p>\r\n<p><strong><span style=\"color: rgba(51, 51, 153, 1);\">Reports To:</span></strong></p>\r\n<p>&nbsp;</p>\r\n<p style=\"padding-left: 30px;\">Director of Technology or their designee.&nbsp;</p>\r\n<p>&nbsp;</p>\r\n<p>&nbsp;</p>\r\n<p><strong><span style=\"color: rgba(51, 51, 153, 1);\">Evaluation:</span></strong></p>\r\n<p>&nbsp;</p>\r\n<p style=\"padding-left: 30px;\"><span style=\"font-weight: 400;\">Completed annually by the Director of Technology, or their designee.</span></p>\r\n<p><br />&nbsp;</p>\r\n<p><span style=\"font-weight: 400;\"><span style=\"color: rgba(51, 51, 153, 1);\"><strong>FLSA Status:&nbsp;</strong></span>Non-Exempt</span></p>\r\n<p>&nbsp;</p>\r\n<p>&nbsp;</p>\r\n<p><span style=\"color: rgba(51, 51, 153, 1);\"><strong>Note:</strong></span></p>\r\n<p>&nbsp;</p>\r\n<p style=\"padding-left: 30px;\">The above job description reflects the general requirements necessary to describe the principal functions or responsibilities of the job identified and shall not be interpreted as a detailed description of all work requirements that may be inherent in the job, either at present or in the future.</p>\r\n<p>&nbsp;</p>","jobTypeName":"Full-time","positions":1,"payDisplay":1,"payMin":22,"payMax":24,"payTypeName":"","employerID":106345,"employerTypeID":20,"employerName":"Mt. Blue Regional School District","employerDescription":null,"employerShowImage":0,"eoeStatement":"x","requirements":null,"experienceRequired":0,"degreePreferred":10,"eligibleRequired":1,"degreeTypeName":"High School/Trade School","instructions":null,"internalQuestionsRequired":0,"employerAccountTypeID":21,"contactFirstName":"Kevin Bremner","contactLastName":null,"contactTitle":"Director of Technology","contactAddress1":"Districtwide","contactAddress2":null,"contactCity":null,"contactCountryID":0,"stateName":null,"countryName":null,"contactPostalCode":null,"contactPhone":"(207) 779-9621","contactFax":null,"contactEmail":"kbremner@mtbluersd.org","shiftType":"Full-Time","salaryCode":"Per Hour","contactUserID":375451,"displayEmployer":"Districtwide","closeDate":"2050-01-01T00:00:00","timeZone":"Eastern Standard Time","internalCloseDate":"2050-01-01T00:00:00","employmentStartDateTBD":false,"activeEmployer":true},"jobCategories":[{"category":"Administration","subCategory":"Technology"},{"category":"Support Staff","subCategory":"Administrative Assistant"},{"category":"Support Staff","subCategory":"Clerical"},{"category":"Support Staff","subCategory":"Computer Support"},{"category":"Support Staff","subCategory":"Receptionist"},{"category":"Support Staff","subCategory":"Secretary"}],"applicationQuestions":null,"jobBoards":[{"jobBoardName":"Mt. Blue Regional School District","jobBoardUrl":"https://mtbluersd.schoolspring.com"}],"jobLocations":[{"locationID":196905,"locationName":"Districtwide","displayLocation":"Farmington, Maine","latitude":44.6683,"longitude":-70.1499,"locationDescription":null,"locationShowImage":0}],"baseDomainURL":null,"jobApplicationId":null,"jobApplicationStatusId":null,"jobBoardDistrict":true,"formattedExternalCloseDate":"Posted until filled","formattedInternalCloseDate":"Dec 31, 2049 7:00 PM (Eastern Standard Time)","isAtsJob":true,"jobApplicationDate":null}}