Job Title: Director Wage/Hour Status: Non-Exempt
\r\nJob Role: Technology Support Funding Source:
\r\nPay Grade: AD 7
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Department/School: Technology
\r\nFunction: Technology
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Reports to: Chief Technology Officer HR Date Approved: October 2024
\r\nHR Date Revised: May 2026
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SUMMARY:
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The Director of Technology Support provides strategic leadership and day-to-day management of technology support operations for Keller ISD. This position oversees Help Desk, Field Services, and Asset Management functions, ensuring reliable, responsive, and student-centered technology support across all K-12 campuses and district facilities. The Director partners with campus administrators, instructional technology staff, and District leadership to align support services with the instructional goals and operational needs of a dynamic K-12 learning environment. This job reports to the Chief Technology Officer (CTO).
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The essential functions, pursuant to the Americans with Disabilities Act, may include the characteristic duties and responsibilities noted herein, however, this list represents examples only, and is not a comprehensive listing of all functions and tasks performed by positions found in this job description.
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MAJOR RESPONSIBILITIES AND DUTIES
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Leadership and Team Management
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Help Desk and Field Services Operations
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Educational Technology and Instructional Support
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Asset Management and Deployment
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Documentation, Policy, and Compliance
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QUALIFICATIONS:
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Education/Certification:
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Experience:
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SPECIAL KNOWLEDGE/SKILLS/ABILITIES:
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SUPERVISORY RESPONSIBILITES:
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MENTAL/PHYSICAL DEMANDS AND ENVIRONMENTAL FACTORS:
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Tools/Equipment Used:
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Posture:
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Motion:
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Lifting:
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Environment:
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Mental Demands:
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INTENT AND ACKNOWLEDGEMENT:
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This description is intended to indicate the kinds of tasks and levels of work difficulty required of positions given this title and shall not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit, or in any way modify the right of any supervisor to assign, direct and control the work of employees under supervision. The use of a particular expression or illustration describing duties shall not be held to exclude other duties not mentioned that are of similar kind or level of difficulty.
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