{"success":true,"message":"","validationErrors":[],"value":{"jobInfo":{"jobId":5763179,"jobTitle":"Technology Support Specialist","infoURL":"https://sharon.tedk12.com/hire/ViewJob.aspx?JobID=1954","externalJobCode":"1954","applicationDeadline":null,"displayDate":"2026-06-05T04:00:00","internalDisplayDate":"2026-06-05T04:00:00","postDate":"2026-06-05T12:45:27","startDateShowDay":1,"startDate":"2026-07-01T04:00:00","jobStatusID":30,"unionID":0,"unionName":null,"jobDescription":"<p><span style=\"font-size: 18pt;\"><strong>Position: Technology Support Specialist</strong></span></p>\r\n<p>&nbsp;</p>\r\n<p><strong>Reports to:</strong><span style=\"font-weight: 400;\">&nbsp;Technology Directors for the District</span><span style=\"font-weight: 400;\"><br /></span><strong>Location:</strong><span style=\"font-weight: 400;\"> Sharon Public Schools - 75 Mountain St., Sharon, MA 02067</span><span style=\"font-weight: 400;\"><br /></span><strong>Work Year:</strong><span style=\"font-weight: 400;\"> The Technology Team works a 12 month schedule</span><span style=\"font-weight: 400;\"><br /></span><strong>Full Benefits: </strong><span style=\"font-weight: 400;\">Health, Sick and Vacation</span></p>\r\n<p><strong>Salary:&nbsp;</strong>$60,000-$66,000&nbsp;based on education and experience</p>\r\n<h2><span style=\"font-size: 14pt;\"><strong>Position summary</strong></span></h2>\r\n<p><span style=\"font-weight: 400;\">The Technology Support Specialist provides on-site technical support for all staff, students, and classroom technology at Sharon Public Schools. This role is the primary building-based contact for devices, instructional technology, and core systems, requiring strong technical skills, customer service, and the ability to manage multiple priorities independently.</span></p>\r\n<h2><span style=\"font-size: 14pt;\"><strong>Essential responsibilities</strong></span></h2>\r\n<ul>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Serve as the primary on-site technical support contact for all middle school staff and students, providing timely, professional assistance in person, by email, and through the district help desk system. This position will also need to have the flexibility to move between other buildings across the district.</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Support, troubleshoot, and maintain end-user devices including Chromebooks, MacBooks, iPads, teacher laptops, and desktop computers (macOS/Windows/ChromeOS as applicable).</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Configure, deploy, and update devices using district management tools (e.g., Google Admin Console, Apple School Manager, MDM such as Jamf School or similar).</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Support classroom technology including projectors/interactive displays, document cameras, sound systems, printers, copiers, and other instructional hardware.</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Assist staff with accessing and using instructional and productivity applications (e.g., Google Workspace, learning management systems, assessment platforms, SIS/gradebook tools).</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Troubleshoot hardware, software, network, and account issues; escalate complex issues to district IT when needed, documenting all steps in the ticketing system.</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Manage student device intake and return, including inventory, basic diagnostics, coordination of repairs, and maintaining accurate asset records.</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Support classroom technology setup for daily instruction as well as special events, testing, and presentations.</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Collaborate with school leadership and the instructional technology team to support technology use aligned with curriculum and school initiatives.</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Provide just-in-time training and informal coaching for staff on effective use of devices, applications, and classroom technology.</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Maintain an organized workload, prioritize multiple requests, and communicate status updates and timelines to staff and administrators.</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Assist with ensuring student online safety and compliance with district technology policies, including appropriate use, data privacy, and security practices.</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Participate in district technology projects (deployments, upgrades, pilots, testing windows) as assigned.</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Perform other related duties as assigned by the Technology Directors for the district or the building Principals.</span></li>\r\n</ul>\r\n<h2><span style=\"font-size: 14pt;\"><strong>Required qualifications</strong></span></h2>\r\n<ul>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">College Technology degree or equivalent; additional technical coursework, certifications, or an associate&rsquo;s degree in IT or related field preferred.</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Demonstrated experience providing technical support in a school, help desk, or customer-facing IT environment.</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Working knowledge of:</span></li>\r\n<ul>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Chromebooks and Google Admin Console</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">iPads and basic Apple ecosystem concepts (Apple IDs, apps, updates)</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">macOS and/or Windows operating systems</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Common classroom technology (projectors/displays, printers, basic AV)</span></li>\r\n</ul>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Strong troubleshooting skills and the ability to diagnose and resolve common hardware, software, and connectivity issues.</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Excellent interpersonal and communication skills, with the ability to build positive relationships with teachers, staff, and students.</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Proven ability to work independently, manage time effectively, and handle multiple competing priorities in a busy school environment.</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Commitment to customer service, patience, and professionalism when supporting users with varied technology comfort levels.</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Ability to maintain confidentiality and handle sensitive information appropriately.</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Ability to lift, move, and set up equipment (typically up to 40 pounds) and traverse the building to support classrooms throughout the day.</span>&nbsp;</li>\r\n</ul>\r\n<p><span style=\"font-size: 14pt;\"><strong>Desired qualifications</strong></span></p>\r\n<ul>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Experience working in a K-12 education environment, although a similar large business organization would be acceptable.</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Familiarity with:</span></li>\r\n<ul>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">MDM tools such as Jamf School or comparable platforms</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Student information systems and assessment platforms (e.g., PowerSchool, Star360, MCAS-related tools, online testing systems)</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Basic networking concepts (Wi-Fi, switches, ports, VLANs)</span></li>\r\n</ul>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Industry certifications (e.g., Google IT Support, CompTIA A+, Apple certifications, Google for Education certifications, AI training and certifications).</span></li>\r\n</ul>\r\n<h2><span style=\"font-size: 14pt;\"><strong>Key competencies</strong></span></h2>\r\n<ul>\r\n<li style=\"font-weight: 400;\"><strong>Relationship building:</strong><span style=\"font-weight: 400;\"> Able to establish trust and rapport with staff and students; approachable, patient, and supportive.</span></li>\r\n<li style=\"font-weight: 400;\"><strong>Customer service:</strong><span style=\"font-weight: 400;\"> Focused on clear communication, follow-through, and a positive experience for users.</span></li>\r\n<li style=\"font-weight: 400;\"><strong>Time management:</strong><span style=\"font-weight: 400;\"> Skilled at organizing workload, prioritizing tickets, and meeting deadlines when serving as the primary support in the building.</span></li>\r\n<li style=\"font-weight: 400;\"><strong>Problem solving:</strong><span style=\"font-weight: 400;\"> Thinks critically, uses available tools and documentation, and knows when to escalate.</span></li>\r\n<li style=\"font-weight: 400;\"><strong>Adaptability:</strong><span style=\"font-weight: 400;\"> Comfortable learning new systems and applications as the district&rsquo;s technology environment evolves.</span>&nbsp;</li>\r\n</ul>\r\n<h2><span style=\"font-size: 14pt;\"><strong>District Policies</strong></span><span style=\"font-weight: 400; font-size: 12pt;\"> (Details will be provided after job offer accepted.)</span></h2>\r\n<ul>\r\n<li style=\"font-weight: 400;\"><strong>CORI Report:</strong><span style=\"font-weight: 400;\"> All applicants will be required to pass a CORI report.</span></li>\r\n<li style=\"font-weight: 400;\"><strong>Fingerprint and Background Check:</strong><span style=\"font-weight: 400;\"> Also required.</span></li>\r\n<li style=\"font-weight: 400;\"><strong>Tobacco products and Vaping</strong><span style=\"font-weight: 400;\"> on school grounds is prohibited at all times.</span></li>\r\n</ul>\r\n<p>&nbsp;</p>\r\n<p><strong>Contact Information</strong></p>\r\n<p><span style=\"font-weight: 400;\">Chris Koury - </span><a href=\"mailto:ckoury@sharonschools.net\"><span style=\"font-weight: 400;\">ckoury@sharonschools.net</span></a><span style=\"font-weight: 400;\"> &nbsp; | &nbsp; Andy Farrer - </span><a href=\"mailto:afarrer@sharonschools.net\"><span style=\"font-weight: 400;\">afarrer@sharonschools.net</span></a></p>\r\n<p><br /><br /></p>\r\n<p>&nbsp;</p>","jobTypeName":"Full-time","positions":1,"payDisplay":0,"payMin":0,"payMax":0,"payTypeName":"","employerID":102030,"employerTypeID":20,"employerName":"Sharon Public Schools - MA","employerDescription":"About the Town of Sharon:\r\nSharon, MA is located 22 miles midway between Boston and Providence, it has access to Boston and Providence via MBTA commuter trains, and to New York City and Washington, D.C., via Amtrak trains at nearby Route 128 station. Its population of 18,000--32 percent are children under 19, 56 percent are adults 25-64 years, and 10 percent are seniors over 65--lives mostly in single-family houses ranging from relatively modest ranches to luxury properties. Many town residents have second- and third-generation family roots in Sharon, but the town is also notable for its diversity and openness to newcomers. An Interfaith Clergy Council and an \"Affirming Diversity\" group foster cooperative understanding among several varieties of Christian and Jewish congregations, an Islamic mosque, and a Unitarian church as well as adherents of Eastern religions, and the group sponsors an annual Martin Luther King Day Celebration.\r\n\r\nThe Sharon School Department oversees a high school, a middle school, and three elementary schools, all of which are committed to excellence in educating students. Sharon High School sends 96% of its graduating seniors on to institutions of higher learning.\r\n\r\nBeauty and diversity are the key words for Sharon, an attractive community among its neighbors Canton, Norwood, Walpole, Foxboro, Stoughton, Mansfield, and Easton.\r\n\r\nSharon Public Schools Mission Statement:\r\nThe Sharon Public Schools, in partnership with the community, has as its mission the responsibility to prepare students to live in a rapidly changing society. Together we will provide an environment that maximizes the student’s academic, artistic, social, emotional and physical development. This atmosphere will encourage each individual to develop the skills and sensitivity for living effectively and responsibly.\r\n\r\nEqual Opportunity Employer\r\nThe Sharon Public School system does not discriminate on the basis of age, race, color, national origin, sex, disability, religion, or sexual orientation.","employerShowImage":1,"eoeStatement":"x","requirements":null,"experienceRequired":5,"degreePreferred":40,"eligibleRequired":1,"degreeTypeName":"Bachelor","instructions":null,"internalQuestionsRequired":0,"employerAccountTypeID":21,"contactFirstName":"Chris Koury","contactLastName":null,"contactTitle":"Director of Instructional Technology","contactAddress1":"","contactAddress2":null,"contactCity":null,"contactCountryID":0,"stateName":null,"countryName":null,"contactPostalCode":null,"contactPhone":"7817841560","contactFax":null,"contactEmail":"ckoury@sharonschools.net","shiftType":"Full-Time","salaryCode":"","contactUserID":363254,"displayEmployer":"Sharon Middle School","closeDate":"2050-01-01T00:00:00","timeZone":"Eastern Standard Time","internalCloseDate":"2050-01-01T00:00:00","employmentStartDateTBD":false,"activeEmployer":true},"jobCategories":[{"category":"Administration","subCategory":"Technology"},{"category":"Support Staff","subCategory":"Computer Support"}],"applicationQuestions":null,"jobBoards":[{"jobBoardName":"Sharon Public Schools","jobBoardUrl":"https://sharon.schoolspring.com"}],"jobLocations":[{"locationID":162503,"locationName":"Sharon Middle School","displayLocation":"Sharon, Massachusetts","latitude":42.1067,"longitude":-71.1651,"locationDescription":"","locationShowImage":0}],"baseDomainURL":null,"jobApplicationId":null,"jobApplicationStatusId":null,"jobBoardDistrict":true,"formattedExternalCloseDate":"Posted until filled","formattedInternalCloseDate":"Dec 31, 2049 7:00 PM (Eastern Standard Time)","isAtsJob":true,"jobApplicationDate":null}}