Position Title: Technology Support Specialist
\r\nDepartment: Technology
\r\nReports To: Lead Technology Support Specialist
\r\nFLSA Status: Exempt
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Under general supervision, the Technology Support Specialist plays a crucial role in ensuring the smooth operation and effective use of technology across assigned schools or district services. This position provides vital hands-on technical support, installation, configuration, and maintenance of computer systems, software, and peripheral equipment. The Specialist also empowers school employees by providing training and assistance, fostering a technologically proficient learning and working environment that supports student success and district objectives.
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ESSENTIAL DUTIES and RESPONSIBILITIES:
\r\nTechnical Support & Troubleshooting:
\r\nSystem & Software Management:
\r\nUser Training & Support:
\r\nOperational & Departmental Support:
\r\nJOB SPECIFICATIONS
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EDUCATION and/or EXPERIENCE:
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CERTIFICATES, LICENSES, REGISTRATIONS:
\r\nSUPERVISORY RESPONSIBILITIES:
\r\nNot applicable
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LANGUAGE SKILLS:
\r\nAbility to read, analyze and interpret general business periodicals, professional journals, technical procedures, complex technical documentation, instructional manuals, safety rules, operating and maintenance instructions, and governmental regulations. Ability to write comprehensive reports, business correspondence, system documentation, and procedure manuals. Ability to effectively prepare and present technical information and respond to questions from groups of administrators, staff, vendors, and the general public.
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MATHEMATICAL SKILLS:
\r\nAbility to add, subtract, multiply, and divide in units of measurement, using whole numbers, common fractions, and decimals. Ability to work with mathematical concepts such as probability and statistical inference and in the display and interpretation of data. Ability to apply concepts of statistical analysis, fractions, percentages, ratios, and proportions to practical situations, including system capacity planning and budget management.
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REASONING ABILITY:
\r\nAbility to interpret and apply common sense understanding in carrying out complex instructions furnished in written, oral, diagram or schedule form. Ability to analyze complex information, identify critical issues, and use logic to address work-related issues and problems, often involving multiple integrated systems. Ability to solve practical problems and deal with a variety of concrete and abstract variables in situations where only limited standardization exists. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. Strong analytical and problem-solving skills are essential for system design, troubleshooting, and security incident response.
\r\nOTHER SKILLS and ABILITIES:
\r\nAbility to perform duties with awareness of all district requirements, Board of Education policies, and relevant legal/regulatory mandates (e.g., data privacy).
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PHYSICAL DEMANDS:
\r\nThe physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
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Physical demands require routine lifting of items weighing up to 50 pounds (e.g., servers, cameras, control panels), and occasional lifting/moving of items up to 75 pounds. Routine local travel between district sites is required; no overnight travel is required, with the exception of conferences or specialized training. Duties are conducted indoors and outdoors, sometimes in network closets or areas with varying environmental conditions. Duties require constant work with computers and monitors, and interaction with electronic and electrical equipment, creating possible eyestrain and requiring adherence to safety procedures. May require working at heights (e.g., on ladders for camera or speaker installation/maintenance) or in confined spaces.
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While performing the duties of this job, the employee is regularly required to sit, stand, walk, talk, listen, use hands with fine motor to, handle, or feel, travel from building to other sites and/or reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
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WORK ENVIRONMENT:
\r\nThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
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The noise level in the work environment for this position varies. When presenting to a group or working in an office, the noise level may be moderate to relatively quiet. When working in server rooms, network closets, or during system installations, the noise level may be louder. Occasional exposure to dust or construction environments during system installations or upgrades.
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TERMS OF EMPLOYMENT:
\r\n12 Months (260 Days)
Pay Table 119
The terms of employment detailed in this job description are based on full time employment during the school year. Conditions of employment are adjusted for part time employees or individuals who are hired for less than an entire school year.
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EVALUATION & DISCLAIMER STATEMENT:
\r\nPerformance of this job is evaluated annually according to Board Policy.
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The information contained in this job description is for compliance with the American with Disabilities Act (A.D.A.) and is not an exhaustive list of the duties performed for this position. Additional duties are performed by the individuals currently holding this position and additional duties may be assigned.