The Western School District is currently seeking a K-12 Technical Services Specialist.
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Date Posted:
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\r\nPosition Summary:
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The K-12 Technical Services Specialist provides comprehensive technical management and support for a catalog of educational applications and supports various distinct technical systems and hardware. The specialist ensures a reliable technology infrastructure that enhances the learning experience for students and staff.
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Essential Qualifications
\r\n? Google Workspace (formerly G Suite)
\r\n? Microsoft 365 (Office)
\r\n? ChromeOS
\r\n? Windows
\r\n? MacOS
\r\n? iPad OS
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DUTIES AND RESPONSIBILITIES
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These duties and responsibilities are judged to be “essential functions” in terms of the Americans with Disabilities Act or ADA. The statements describe the general nature and level of work a person performs in this position. Additional duties are performed by the individuals currently holding this position, and additional duties may be assigned.
\r\nTo perform this job successfully, an individual must satisfactorily perform each essential duty. The characteristics below represent the knowledge, skills, and/or abilities required to perform the job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
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Key Responsibilities
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Application Management: Collaborate closely with the Technical Services Director to ensure the effective operation and support of all district-wide educational and administrative applications.
\r\nInstall, configure, update, and troubleshoot a comprehensive catalog of applications, including but not limited to:
\r\nEnd-User Support & Training: Provide prompt, courteous technical support to staff and students, resolving application, hardware, and software issues. Assist in developing and delivering user guides, documentation, and training sessions for new and existing applications. Gather feedback from users to inform improvements and identify training needs.
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Hardware Support: Install, maintain, and troubleshoot computers, mobile devices, printers, and peripherals throughout the district. Support classroom technology, including interactive boards, projectors, sound systems, tablets, and other educational devices. Works closely with the Director of Operations and Technology, the Technical Services Director, and/or the Director of Programs to manage the district's hardware deployment, maintenance, and lifecycle processes.
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Software & Systems Support: Manage software deployment, updates, and licensing across multiple platforms. Provide user support for educational applications and Learning Management Systems (LMS). Maintain accurate records of software inventory and compliance.
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Network & Infrastructure: With the Technical Services Director, perform basic wired and wireless network troubleshooting. Support the implementation of basic cybersecurity practices and monitor for potential security issues. Assist in maintaining network documentation and system diagrams.
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Asset Management & Documentation: Assist in maintaining an accurate inventory of technology assets, including hardware and software. Maintain documentation on existing systems, procedures, troubleshooting steps, and technical solutions. Track hardware and software lifecycles, recommending replacements or upgrades as needed.
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Required Skills
\r\nRECOMMENDED EMPLOYMENT QUALIFICATIONS
\r\nEDUCATION & EXPERIENCE:
\r\nCERTIFICATES, LICENSES, REGISTRATIONS:
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