{"success":true,"message":"","validationErrors":[],"value":{"jobInfo":{"jobId":5781606,"jobTitle":"Tech Support Specialist II","infoURL":"https://williampenn.tedk12.com/hire/ViewJob.aspx?JobID=3187","externalJobCode":"3187","applicationDeadline":"2026-07-03T21:00:00","displayDate":"2026-06-15T04:00:00","internalDisplayDate":"2026-06-15T04:00:00","postDate":"2026-06-15T17:48:20","startDateShowDay":1,"startDate":null,"jobStatusID":30,"unionID":0,"unionName":null,"jobDescription":"<p><span style=\"font-weight: 400;\">&nbsp;&nbsp;&nbsp;&nbsp;</span></p>\r\n<table>\r\n<tbody>\r\n<tr>\r\n<td>\r\n<p><strong>Position Title:</strong></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">Tech Support Specialist II</span></p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td>\r\n<p><strong>Position Location:</strong></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">Green Avenue Administration Building</span></p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td>\r\n<p><strong>Position Type:</strong></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">Administrative- 12 months</span></p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td>\r\n<p><strong>Bargaining Unit:</strong></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">Act 93</span></p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td>\r\n<p><strong>Effective Date:</strong></p>\r\n</td>\r\n<td>&nbsp;</td>\r\n</tr>\r\n<tr>\r\n<td>\r\n<p><strong>Supervisor:</strong></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">IT Supervisor</span></p>\r\n</td>\r\n</tr>\r\n</tbody>\r\n</table>\r\n<p><span style=\"font-weight: 400;\">&nbsp;</span></p>\r\n<p><strong>Position Summary:</strong><span style=\"font-weight: 400;\"> The ideal candidate would support staff in using district information systems, devices, and serve as a point of escalation from tier one. Support is provided through phone, in-person, and remote sessions. Travel to support on-site work and training occasionally required.</span></p>\r\n<p><span style=\"font-weight: 400;\">&nbsp;</span></p>\r\n<p><strong>District Summary</strong></p>\r\n<p><span style=\"font-weight: 400;\">The William Penn School District is located in southeastern Delaware County and serves approximately 5,000 students residing in the Aldan, Colwyn, Darby, East Lansdowne, Lansdowne, and Yeadon Boroughs. We share a collective vision of educating, nurturing, and empowering all students to become career- and/or college-ready.</span></p>\r\n<p><span style=\"font-weight: 400;\">&nbsp;</span></p>\r\n<p><strong>Key Responsibilities & Essential Duties:</strong><span style=\"font-weight: 400;\">&nbsp;&nbsp;</span></p>\r\n<ul>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Provide second-level support for technical issues and liaison to Network Tech</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Utilize the district ticketing system for documentation and tracking of issues&nbsp;</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Responsible for creating, maintaining, and updating system images including administration of Intune</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Ensuring end point compliance with security guidelines adhering to industry best practices</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Perform other duties and responsibilities as assigned by the Technology Director</span></li>\r\n</ul>\r\n<p>&nbsp;</p>\r\n<p><strong>Knowledge, Skills & Abilities:</strong></p>\r\n<ul>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Establish and nurture an environment that promotes cultural competence and equitable treatment of staff, students, and patrons of the district&nbsp;</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Ability to hold themself and others accountable for achieving the shared objectives of district leadership</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Candidates should be organized and have a logical approach to troubleshooting&nbsp;</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Possess the ability to integrate and work within a small team environment</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Objectivity to receive, reflect, and act on feedback with the goal of continuous improvement</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Ability to lead projects with minimal supervision including documentation and on demand report generation</span></li>\r\n</ul>\r\n<p><strong>Required Qualifications:</strong></p>\r\n<ul>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">An associate degree in a related field and coursework in computer-related areas relevant to the duties listed above are preferred</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Experience with the use of Intune, Jamf, and Google Admin tools</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Microsoft, MacOS, iOS, and Google Workspace support experience&nbsp;</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Experience with education related applications</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Excellent verbal and written communication skills required, strong organizational and problem-solving skills, proven customer service experience</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Comptia A+ and N+ certification or working to completion&nbsp;</span></li>\r\n</ul>\r\n<p><strong>Pre-employment Paperwork Requirements:</strong></p>\r\n<ul>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Pennsylvania Criminal Background Check, FBI Fingerprinting Background Check, Pennsylvania Child Abuse Clearance</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Sexual Misconduct/Abuse Disclosure Release (Act 168) forms&nbsp;</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">School Personnel Health Record and TB test</span></li>\r\n</ul>\r\n<p><strong>Working Conditions & Physical Requirements:</strong></p>\r\n<ul>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Work scheduled hours consistently, with some flexibility for off-hour work</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">An indoor office environment is subject to frequent interruptions</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Dexterity of hands and fingers to operate a variety of standard office equipment</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Clarity of vision at varying distances</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Verbal, auditory, and written capabilities to effectively communicate in an articulate manner</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Sitting and standing for extended periods of time</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Frequent sitting, standing, and walking</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Reaching overhead, above the shoulders, with horizontal movement&nbsp;</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Lifting objects with a strength factor of light work</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Occasional bending, reaching, hinging, and stretching</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Occasional kneeling, crouching, and squatting</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Occasional pushing, moving, and lifting objects&nbsp;</span></li>\r\n</ul>\r\n<p><strong>Disclaimer:</strong></p>\r\n<p><span style=\"font-weight: 400;\">The preceding list is not exhaustive and may be supplemented as necessary. The statements contained herein reflect general details as necessary to describe the principal functions of this job, the scope of responsibility, and the level of knowledge and skills typically required, but should not be considered an all-inclusive listing of work requirements, skills, or duties so classified. All personnel may be required to perform duties outside their normal responsibilities from time to time.</span></p>\r\n<p><span style=\"font-weight: 400;\">All employment open positions are made available on a nondiscriminatory basis without regard to race, color, creed, religion, sexual orientation, national origin, gender, age, disability, or veteran status.</span></p>\r\n<p><span style=\"font-weight: 400;\">Job descriptions are written as a representative list of the ADA essential duties performed by the entire classification. They cannot, and are not intended to, include every possible activity and task performed by every specific employee.</span></p>\r\n<p>&nbsp;</p>\r\n<p><em><span style=\"font-weight: 400;\">Last updated: April 2026</span></em></p>","jobTypeName":"Not provided","positions":1,"payDisplay":0,"payMin":0,"payMax":0,"payTypeName":"","employerID":107172,"employerTypeID":1,"employerName":"William Penn School District","employerDescription":null,"employerShowImage":0,"eoeStatement":null,"requirements":null,"experienceRequired":0,"degreePreferred":0,"eligibleRequired":1,"degreeTypeName":"Not Provided","instructions":null,"internalQuestionsRequired":0,"employerAccountTypeID":21,"contactFirstName":null,"contactLastName":null,"contactTitle":null,"contactAddress1":null,"contactAddress2":null,"contactCity":null,"contactCountryID":0,"stateName":null,"countryName":null,"contactPostalCode":null,"contactPhone":null,"contactFax":null,"contactEmail":null,"shiftType":"Full-Time 12-month","salaryCode":"","contactUserID":0,"displayEmployer":"Green Avenue Administration Building","closeDate":"2026-07-03T21:00:00","timeZone":"Eastern Standard Time","internalCloseDate":"2026-07-03T21:00:00","employmentStartDateTBD":false,"activeEmployer":true},"jobCategories":[],"applicationQuestions":null,"jobBoards":[{"jobBoardName":"William Penn School District","jobBoardUrl":"https://williampenn.schoolspring.com"}],"jobLocations":[{"locationID":207239,"locationName":"Green Avenue Administration Building","displayLocation":"Lansdowne, Pennsylvania","latitude":39.9457,"longitude":-75.2717,"locationDescription":null,"locationShowImage":0}],"baseDomainURL":null,"jobApplicationId":null,"jobApplicationStatusId":null,"jobBoardDistrict":true,"formattedExternalCloseDate":"Jul 03, 2026 5:00 PM (Eastern Standard Time)","formattedInternalCloseDate":"Jul 03, 2026 5:00 PM (Eastern Standard Time)","isAtsJob":true,"jobApplicationDate":null}}