Bismarck Public Schools is now accepting applications for a Technology Support Specialist.
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Position Requires:
\r\n* Additional experience of at least two years beyond the initial two year requirement may be substituted for the associate’s degree.
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The person in this position will support users face-to-face, through phone communication, and through remote administration support options. Knowledge and skill in maintaining and trouble-shooting a wide variety of computer hardware, software, network, and applications is required. Documentation of issues and solutions and the ability to effectively manage warranty repairs is critical. Individual must have strong writing and communication skills. Individual must provide excellent customer service (internal and external). Some service criteria include listening, communicating, being courteous and patient, and providing timely and effective solutions. Strong collaboration skills and teamwork are required. BPS supports student interns as part of the workforce for repairs, support, and installs. This person will work with students and student teams to accomplish objectives.
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Purpose Statement
\r\nThe job of Technology Support Specialist is performed for the purpose of installing, upgrading, maintaining, troubleshooting, and repairing all computer hardware and software within the Bismarck Public School District; providing Help Desk technology support; keeping technology up-to-date to help staff and students use technology as a tool for instruction and learning; and creating a work environment for Bismarck Public School staff that maximizes the use of technology to accomplish necessary tasks.
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Supervisory Relationship
\r\nReports to: Technology Director
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Essential Functions
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Job Requirements: Minimum Qualifications
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Skills
\r\nKnowledge
\r\nAbilities
\r\nResponsibility
\r\nResponsibilities include working under limited supervision, following standardized practices and methods; providing information and advising others; operating within a defined budget. Utilization of some resources from other work units may be required to perform the job's functions. There is a continual opportunity to have some impact on the organization’s services.
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Work Environment
\r\nThe usual and customary methods of performing the job's functions require the following physical demands: significant lifting, carrying, pushing, and/or pulling; frequent stooping, kneeling, crouching, and/or crawling; and significant fine finger dexterity. Generally, the job requires 10% sitting, 80% walking, and 10% standing. The job is performed under conditions with some exposure to risk of injury and/or illness and in some varying atmospheric conditions.
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Experience
\r\nJob-related experience with increasing levels of responsibility is required.
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Education
\r\nCommunity college and/or vocational school degree with study in job-related area.
\r\nAdditional experience of at least two years beyond the initial two-year requirement may be substituted for the associate's degree.
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Certificates and Licenses
\r\nValid Driver’s License & Evidence of Insurability
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Clearances
\r\nCriminal Justice Fingerprint/Background Clearance
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Continuing Education/Training
\r\nParticipate in ongoing training and professional development as required
\r\nMaintains Certificates and/or Licenses
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FLSA Status
\r\nNon-Exempt
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Salary Grade
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