{"success":true,"message":"","validationErrors":[],"value":{"jobInfo":{"jobId":5809723,"jobTitle":"Technology Support Specialist","infoURL":"https://walpole.tedk12.com/hire/ViewJob.aspx?JobID=1773","externalJobCode":"1773","applicationDeadline":"2026-07-08T03:59:00","displayDate":"2026-06-30T04:00:00","internalDisplayDate":"2026-06-30T04:00:00","postDate":"2026-06-30T17:00:12","startDateShowDay":1,"startDate":null,"jobStatusID":30,"unionID":0,"unionName":null,"jobDescription":"<p>Walpole Public Schools is seeking a&nbsp;<span style=\"font-weight: 400;\">Technology Support Specialist&nbsp;at Walpole High School, effective immediately.</span></p>\r\n<p>&nbsp;</p>\r\n<p><span style=\"font-weight: 400;\">The Technology Support Specialist provides year-round Tier 1 and Tier 2 end-user support to staff and students in Walpole Public Schools.&nbsp; The primary responsibilities include supporting computer and peripheral deployment and repair, software installations, supporting communication systems such as phones, bell/clock/paging systems, security cameras, and moderate network troubleshooting. The Technology Support Specialist will routinely troubleshoot complex equipment and application issues, such as specialized labs and hardware, utilizing software for atypical applications such as CAD, Adobe, high-end video production, and network issues.</span></p>\r\n<p><span style=\"font-weight: 400;\">&nbsp;</span></p>\r\n<p><strong>Reports To</strong><span style=\"font-weight: 400;\">: Director of Digital Learning & Technology and Building Principal&nbsp;</span></p>\r\n<p><strong>Start Date</strong><span style=\"font-weight: 400;\">: Effective immediately - 40 Hours, Full Year</span></p>\r\n<p><strong>Union</strong><span style=\"font-weight: 400;\">: Non-union</span></p>\r\n<p><strong>Compensation</strong><span style=\"font-weight: 400;\">: Commensurate with experience ($29 - $32 per hour)</span></p>\r\n<p><span style=\"font-weight: 400;\">&nbsp;</span></p>\r\n<p><strong>Responsibilities include</strong></p>\r\n<p>&nbsp;</p>\r\n<ul>\r\n<li><strong><span style=\"font-weight: 400;\">Provide approachable end-user support to staff and students by troubleshooting and resolving hardware issues with Chromebooks, PCs, Macs and other devices</span></strong></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Actively monitor the Help Desk and respond to issues in a timely manner</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Setup, distribute, maintain, and collect Chromebook, Windows, MacOS and iOS devices in 1:1, classroom cart, and office deployments</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Perform physical device repairs such as replacing screens, drives, RAM, and other other device parts</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Adjust and configure operating systems (Windows, Chrome, MacOS, and iOS) as needed to repair or maintain hardware</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Maintain and deploy PC images and schedule re-imaging to optimize performance</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Maintain accurate, centralized device inventories and record-keeping through district tools</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Provide first-line support and maintenance of classroom technologies such as projection systems, voice amplification systems, document cameras, printers, and other A/V equipment and peripherals</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Provide first-line support and maintenance of technical systems such as VoIP phones, bell/clock/paging systems, security cameras, and VAPE detectors</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Assist network administrator in troubleshooting building network and Wi-Fi connectivity issues</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Repair and/or relocate data cables, A/V cables or network drops to accommodate changing needs</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Support other departments with computer-based infrastructure such as lighting, HVAC, and food service&nbsp; systems</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Troubleshoot software issues with Google Workspace, Microsoft Office, and other applications</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Work with IT colleagues and Digital Learning Coaches to support teachers and students with hardware, software, and connectivity</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Provide technical and software training to staff as needed</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Model and promote safe cybersecurity practices</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Support standardized testing needs with both device preparation and user support</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Provide support in schools/buildings across the district, as directed by the Director of Digital Learning and Technology</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Other tasks and responsibilities as assigned by the Director of Digital Learning and Technology and building Principal</span></li>\r\n</ul>\r\n<p><strong>Qualifications and characteristics include:</strong></p>\r\n<ul>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">College degree related to IT systems&nbsp;</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">IT computer certification (CompTIA A+ or comparable) desirable</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Microsoft, Apple, Google and/or similar certification(s) desirable&nbsp;</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">2+ years experience deploying and repairing Chromebook, Windows, MacOS, and iOS devices and peripherals</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">2+ years experience troubleshooting and solving issues related to projectors, flat panel displays, printers, A/V equipment and other classroom technologies</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Working knowledge of current standard productivity and school-based software such as Google Workspace, Microsoft Office, Adobe Suite, Aspen SIS</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Working knowledge of current IT systems software such as Active Directory, Destiny Resource Manager, Freshworks, PDQ, Jamf</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Working knowledge of basic network configurations, troubleshooting, and application management</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Ability to lift, carry, and install equipment and peripherals weighing up to 50 pounds</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Ability to safely access normal ceiling heights and floors to dismount and/or perform maintenance on installed projectors, wireless access points, network cables, etc.</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Ability to effectively communicate with all levels of users, including both staff and students</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Ability to work independently and collaboratively</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Ability to learn new systems and techniques and adapt to changing needs and requirements</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Strong problem-solving skills and time management skills</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Ability to seek assistance when needed</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Maintain high degree of confidentiality in all interactions with staff and students</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Positive, customer-service attitude towards problems and their solutions</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Strong team ethic and sense of collaboration to support the staff and students</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Ability to travel to school sites as needed; valid Massachusetts driver&rsquo;s license required.</span></li>\r\n</ul>\r\n<p><span style=\"font-weight: 400;\">Salary commensurate with experience.&nbsp;</span></p>\r\n<p><br /><br /></p>\r\n<p><span style=\"font-weight: 400;\">&nbsp;</span></p>","jobTypeName":"Full-time","positions":1,"payDisplay":1,"payMin":29.88,"payMax":32.97,"payTypeName":"","employerID":28012,"employerTypeID":20,"employerName":"Walpole Public Schools","employerDescription":"The Diversity, Equity and Inclusion Strategic Plan for Walpole Public Schools is to demonstrate a high level of Cultural Proficiency as evidenced by active promotion of diversity in all aspects of instruction, learning, and participation, thus ensuring equity for all and full inclusion of members of the educational and greater community.","employerShowImage":0,"eoeStatement":"The school committee subscribes to the fullest extent to the principle of\r\nthe dignity of all people and of their labors and will take action to\r\nensure that any individual within the district who is responsible for\r\nhiring and/or personnel supervision understands that applicants are\r\nemployed, assigned, and promoted without regard to their race, creed,\r\ncolor, age, sex, gender identity, national origin, ancestry, disability,\r\npregnancy or pregnancy related conditions, genetic information, veteran\r\nstatus or sexual orientation. Every available opportunity will be taken in\r\norder to assure that each applicant for a position is selected on the basis\r\nof qualifications, merit and ability. SOURCE: MASC LEGAL REF.: BESE\r\nRegulations 603 CMR 26:00; 804 CMR 3:00 CROSS REF.: AC Nondiscrimination","requirements":null,"experienceRequired":null,"degreePreferred":0,"eligibleRequired":1,"degreeTypeName":"Not Provided","instructions":null,"internalQuestionsRequired":0,"employerAccountTypeID":21,"contactFirstName":null,"contactLastName":"Laurie Sylvia","contactTitle":null,"contactAddress1":"135 School Street","contactAddress2":"","contactCity":"Walpole","contactCountryID":1,"stateName":"Massachusetts","countryName":"United States","contactPostalCode":"02081","contactPhone":"","contactFax":"","contactEmail":"hr@walpole.k12.ma.us","shiftType":"Full-Time","salaryCode":"Per Hour","contactUserID":369699,"displayEmployer":"Walpole High School","closeDate":"2026-07-08T03:59:00","timeZone":"Eastern Standard Time","internalCloseDate":"2026-07-08T03:59:00","employmentStartDateTBD":false,"activeEmployer":true},"jobCategories":[{"category":"Administration","subCategory":"Technology"},{"category":"Support Staff","subCategory":"Computer Support"},{"category":"Support Staff","subCategory":"Network Services"}],"applicationQuestions":null,"jobBoards":[{"jobBoardName":"Walpole Public School District","jobBoardUrl":"https://walpole.schoolspring.com"}],"jobLocations":[{"locationID":159534,"locationName":"Walpole High School","displayLocation":"Walpole, Massachusetts","latitude":42.1366,"longitude":-71.2478,"locationDescription":null,"locationShowImage":0}],"baseDomainURL":null,"jobApplicationId":null,"jobApplicationStatusId":null,"jobBoardDistrict":true,"formattedExternalCloseDate":"Jul 07, 2026 11:59 PM (Eastern Standard Time)","formattedInternalCloseDate":"Jul 07, 2026 11:59 PM (Eastern Standard Time)","isAtsJob":true,"jobApplicationDate":null}}