Position: Technology Support Specialist (40 hours/12 months)
\r\nICTS Department
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Overview:
\r\nThe ICTS school based team, comprised of a Library Media Specialist, Instructional Technology Specialist, Technology Support Technician and Assistant, work as a team to provide support at the building level. The Technology Support Technician is part of the Cambridge Public Schools ICTS Department and reports to the Chief Information Officer and works under the supervision of the Technology Services Manager.
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The Technology Support Technician is responsible for troubleshooting of computer and related peripherals on the Apple Macintosh (MAC) and Windows OS platforms; diagnose/repair, maintenance and upgrading hardware; installation of software, hardware, and related equipment; coordinate and maintain records in help desk software of repair and cleaning of computers, printers, and peripherals; provide support and assistance for staff on proper use of equipment and preventive maintenance techniques; install local area network Ethernet wiring in coordination with ICTS department personnel; troubleshoot network issues; maintenance of networking closet; provide on-site visits and phone assistance to users as it relates to hardware and software; advise and consult with school personnel concerning equipment purchases and software applications; keep current as to the emerging technologies; support all audio/video/media equipment. Works as a member of the school based ICTS team to provide support at the building level.
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Duties:
\r\nMinimum Requirements:
\r\nQualified candidates will have 3 - 5 years experience with computer diagnose and repair services with proven team interaction skills and dedication to customer service, quality control, and timeliness. Knowledge of switches and networking, including Apple and Windows servers. Experience dealing with Windows OS/Apple OS desktop, iPads, Tablets and server software, imaging techniques (Ghost, NetRestore, ASR), and software packages such as PeopleSoft, MS Office, Adobe, and McAfee AntiVirus. Excellent communication skills and ability to manage multiple tasks simultaneously is required. A+ and Apple certified or a willingness to become A+ and Apple certified. Requires an automobile for travel in the city of Cambridge.
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How to Join Our Team:
\r\nApply online at www.cpsd.us. Please upload a resume and thoughtful cover letter, outlining how your skills, experience, and commitment to equity in education meet the qualifications of the position as well as stating how you heard about this opportunity.
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At the Cambridge Public Schools, we are committed to cultivating an environment where diverse perspectives and backgrounds are embraced, acknowledging that a team reflecting diversity of race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity, disability status, and veteran status allows us to serve our communities better. To that end, we welcome and encourage applicants to bring their authentic selves when considering employment opportunities within our school district.
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