Job Description:
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| \r\n POSITION TITLE \r\n | \r\n\r\n Technology Support Specialist \r\n | \r\n
| \r\n DEPARTMENT \r\n | \r\n\r\n Instructional Technology \r\n | \r\n
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| \r\n FLSA STATUS \r\n | \r\n\r\n Non-Exempt \r\n | \r\n
| \r\n REPORTS TO \r\n | \r\n\r\n Technology Director \r\n | \r\n
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| \r\n NUMBER OF MONTHS PER YEAR \r\n | \r\n\r\n 12 \r\n | \r\n
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| \r\n WORKING CONDITIONS \r\n | \r\n\r\n Physical: Work is considered light physical work requiring the exertion of up to 25 pounds \r\n\r\n Work Environment: Employees in this position are required to work in indoor and outdoor environments and come in direct contact with GCS staff, students and the public. \r\n | \r\n
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POSITION SUMMARY
\r\nThis position is responsible for installing requested technology-related equipment in school and office locations, troubleshooting equipment problems, and repairing or arranging for the repair of faulty equipment. Work involves technical support and expertise concerning various types of technology-related hardware and software. Work also involves training for employees in the use of technology. This position must be able to use an online support ticket system to communicate, track, and document their tasks. They must be professional and work closely with co-workers, school administrators, and supervisors.
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MINIMUM QUALIFICATIONS: EDUCATION/TRAINING
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ESSENTIAL DUTIES AND RESPONSIBILITIES
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KNOWLEDGE, SKILLS AND ABILITIES
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