{"success":true,"message":"","validationErrors":[],"value":{"jobInfo":{"jobId":5838424,"jobTitle":"Technology - Systems Support Specialist II","infoURL":"https://waxahachie.tedk12.com/hire/ViewJob.aspx?JobID=4928","externalJobCode":"4928","applicationDeadline":"2026-08-31T04:59:00","displayDate":"2026-07-16T05:00:00","internalDisplayDate":"2026-07-16T05:00:00","postDate":"2026-07-16T21:50:22","startDateShowDay":1,"startDate":null,"jobStatusID":30,"unionID":0,"unionName":null,"jobDescription":"<p>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Job Description:&nbsp; <strong>&nbsp;&nbsp;TECHNOLOGY TECH II</strong></p>\r\n<table width=\"719\">\r\n<tbody>\r\n<tr>\r\n<td width=\"90\">\r\n<p>Job Title:</p>\r\n</td>\r\n<td width=\"259\">\r\n<p>Technology Tech II</p>\r\n</td>\r\n<td width=\"107\">\r\n<p>Duty Days:</p>\r\n</td>\r\n<td width=\"264\">\r\n<p>242</p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td width=\"90\">\r\n<p>Reports to:</p>\r\n</td>\r\n<td width=\"259\">\r\n<p>Operations Manager</p>\r\n</td>\r\n<td width=\"107\">\r\n<p>Pay Grade:</p>\r\n</td>\r\n<td width=\"264\">\r\n<p>8</p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td width=\"90\">\r\n<p>Dept/School:</p>\r\n</td>\r\n<td width=\"259\">\r\n<p>Technology</p>\r\n</td>\r\n<td width=\"107\">\r\n<p>Pay Schedule:</p>\r\n</td>\r\n<td width=\"264\">\r\n<p>Paraprofessional Pay Scale</p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td width=\"90\">\r\n<p>Wage/Hour:</p>\r\n</td>\r\n<td width=\"259\">\r\n<p>Non-Exempt</p>\r\n</td>\r\n<td width=\"107\">\r\n<p>Date Revised:</p>\r\n</td>\r\n<td width=\"264\">\r\n<p>2025</p>\r\n</td>\r\n</tr>\r\n</tbody>\r\n</table>\r\n<p>&nbsp;</p>\r\n<p><strong>Purpose</strong></p>\r\n<p>Provide technical support to customers via phone or remote access on all district supported hardware, software and peripherals.&nbsp; Troubleshoot problems and determine source, and advice on appropriate action.&nbsp; Assist WISD staff with procurement of computers, licensing, network, telecommunications, and related equipment and services according to federal, state, and district requirements.</p>\r\n<p>&nbsp;</p>\r\n<p><strong>Qualifications</strong></p>\r\n<p><strong>Education/Certification</strong></p>\r\n<ul>\r\n<li>High School diploma or GED</li>\r\n<li>A+ certification</li>\r\n</ul>\r\n<p>&nbsp;</p>\r\n<p><strong>Special Knowledge/Skills</strong></p>\r\n<ul>\r\n<li>Broad knowledge of computer hardware and software applications</li>\r\n<li>Ability to detect and resolve problems</li>\r\n<li>Familiar with a variety of the front office concepts, practices and procedures</li>\r\n<li>Excellent organizational, communication and interpersonal skills</li>\r\n<li>Knowledge of various operating systems (Windows)</li>\r\n<li>Knowledge of procurement policies and practices</li>\r\n<li>Demonstrate proficiency in handling matters of highly confidential nature</li>\r\n<li>Must possess personal qualities related to respect for the rights and confidentiality of others</li>\r\n</ul>\r\n<p>&nbsp;</p>\r\n<p><strong>Experience</strong></p>\r\n<ul>\r\n<li>One year&rsquo;s experience installing, maintaining and repairing computers and peripherals;</li>\r\n<li>Two years&rsquo; experience in technology procurement role.</li>\r\n</ul>\r\n<p>&nbsp;</p>\r\n<p><strong>Major Responsibilities and Duties</strong></p>\r\n<p><strong>Technical Support</strong></p>\r\n<ul>\r\n<li>Install, configure, maintain, and upgrade computers and peripherals, network cabling, and network peripherals throughout the district. Relocate computer hardware, peripherals, and equipment as needed.</li>\r\n<li>Provide technical assistance to users of computers, instructional equipment, and software.</li>\r\n<li>Install and configure application and operating system software and upgrades.</li>\r\n<li>Assist with the installation, maintenance, troubleshooting, and repair of data communications circuits and equipment.</li>\r\n<li>Assist with the organization and distribution of technology-based material for classroom use.</li>\r\n</ul>\r\n<p>&nbsp;</p>\r\n<p><strong>Equipment Repair and Maintenance</strong></p>\r\n<ul>\r\n<li>Diagnose and repair network connectivity and hardware issues, including printers, terminals, and personal computers.</li>\r\n<li>Remove old equipment and perform data migration to new machines.</li>\r\n<li>Service equipment according to established preventive maintenance schedule. Maintain accurate updated records of preventive maintenance.</li>\r\n<li>Maintain accurate records of time and materials required to perform repairs and service.</li>\r\n</ul>\r\n<p><strong>&nbsp;</strong></p>\r\n<p><strong>Inventory</strong></p>\r\n<ul>\r\n<li>Maintain accurate inventory of hardware, software, and other equipment and material at assigned site(s).</li>\r\n<li>Identify, request, and control the inventory of repair parts.</li>\r\n</ul>\r\n<p><strong>Help Desk Support</strong></p>\r\n<ul>\r\n<li>Receive phone calls and work cooperatively to assist end-users to resolve problems and use software and hardware. Communicate with software and hardware vendors to resolve end-user problems.</li>\r\n<li>Communicate with district technology staff to help detect and resolve end-user problems with internally developed applications and database management.</li>\r\n</ul>\r\n<p><strong>&nbsp;</strong></p>\r\n<p><strong>Safety</strong></p>\r\n<ul>\r\n<li>Operate tools and equipment according to prescribed safety procedures;</li>\r\n<li>Follow established safety procedures and techniques to perform job duties including lifting, climbing and carrying;</li>\r\n<li>Correct unsafe conditions in the work area and report any conditions that are not correctable to the supervisor immediately</li>\r\n<li>Follow guidance for Mobile Devise Repair: The document is an addendum to the job description</li>\r\n</ul>\r\n<p><strong>&nbsp;</strong></p>\r\n<p><strong>Professional Conduct</strong></p>\r\n<ul>\r\n<li>Demonstrates ability to remain calm and withstand pressures</li>\r\n<li>Flexible to changes in routine and adapts quickly to changing situations</li>\r\n<li>Reliable and responsible attendance and punctuality</li>\r\n<li>Avoid speaking ill of the district and district personnel</li>\r\n</ul>\r\n<p><strong>&nbsp;</strong></p>\r\n<p><strong>Other</strong></p>\r\n<ul>\r\n<li>Assist with assessment of requests for other technology related goods and services by ensuring that are allowable under limitations, restrictions, and policies;</li>\r\n<li>Provide quotes from approved vendors for appropriate goods and services;</li>\r\n<li>Maintain district licensing database;</li>\r\n<li>Comply with policies established by federal and state law, State Board of Education rule, and local board policy.</li>\r\n<li>Comply with all district and campus routines and regulations.</li>\r\n<li>Respond to after-hours emergencies as needed.</li>\r\n<li>Perform other duties as assigned by the supervisor or other administrator that are consistent with the general requirements and qualifications for the position</li>\r\n</ul>\r\n<p>&nbsp;</p>\r\n<p><strong>Supervisory Responsibilities</strong></p>\r\n<ul>\r\n<li>None</li>\r\n</ul>\r\n<p><strong><u>&nbsp;</u></strong></p>\r\n<p><strong>WORKING CONDITIONS<u>:</u></strong></p>\r\n<p><strong><em>Mental Demands/Physical Demands/Environmental Factors</em></strong></p>\r\n<p>The working conditions described are representative of those that must be met by an employee to successfully perform the essential functions of this job.&nbsp; Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations.</p>\r\n<ul>\r\n<li>Some district wide travel</li>\r\n<li>Occasional prolonged and irregular hours</li>\r\n<li><strong>Tools/Equipment Used: </strong>Standard office equipment including personal computer and peripherals.</li>\r\n<li><strong>Posture: </strong>Frequent sitting and standing; occasional bending/stooping, pushing/pulling, and twisting</li>\r\n<li><strong>Motion: </strong>Repetitive hand motions; frequent keyboarding and use of mouse; occasional reaching</li>\r\n<li><strong>Lifting: </strong>Occasional light lifting and carrying (less than 15 pounds); occasional physical restraint of students to control behavior</li>\r\n<li><strong>Environment: </strong>May work prolonged or irregular hours; work inside and outside (exposure to sun, heat, cold, and inclement weather), exposure to noise; occasional districtwide and statewide travel</li>\r\n<li><strong>Mental Demands: </strong>Work with frequent interruptions; maintain emotional control under stress.</li>\r\n</ul>","jobTypeName":"Full-time","positions":1,"payDisplay":1,"payMin":25.5,"payMax":30.57,"payTypeName":"","employerID":106938,"employerTypeID":1,"employerName":"Waxahachie ISD","employerDescription":null,"employerShowImage":0,"eoeStatement":null,"requirements":null,"experienceRequired":0,"degreePreferred":0,"eligibleRequired":1,"degreeTypeName":"Not Provided","instructions":null,"internalQuestionsRequired":0,"employerAccountTypeID":21,"contactFirstName":"Eli Saenz","contactLastName":null,"contactTitle":"Coordinator","contactAddress1":"Technology","contactAddress2":null,"contactCity":null,"contactCountryID":0,"stateName":null,"countryName":null,"contactPostalCode":null,"contactPhone":"","contactFax":null,"contactEmail":"esaenz@wisd.org","shiftType":"Full-Time","salaryCode":"Per Hour","contactUserID":0,"displayEmployer":"Technology","closeDate":"2026-08-31T04:59:00","timeZone":"Central Standard Time","internalCloseDate":"2026-08-31T04:59:00","employmentStartDateTBD":false,"activeEmployer":true},"jobCategories":[{"category":"Instructional Support","subCategory":"Educational Technology"}],"applicationQuestions":null,"jobBoards":[{"jobBoardName":"Waxahachie ISD","jobBoardUrl":"https://waxahachie.schoolspring.com"}],"jobLocations":[{"locationID":202155,"locationName":"Technology","displayLocation":"Waxahachie, Texas","latitude":32.3957,"longitude":-96.8471,"locationDescription":null,"locationShowImage":0}],"baseDomainURL":null,"jobApplicationId":null,"jobApplicationStatusId":null,"jobBoardDistrict":true,"formattedExternalCloseDate":"Aug 30, 2026 11:59 PM (Central Standard Time)","formattedInternalCloseDate":"Aug 30, 2026 11:59 PM (Central Standard Time)","isAtsJob":true,"jobApplicationDate":null}}