Effective immediately a position exists for a Help Desk Technician I within the Norristown Area School district located at the Administration building. The Help Desk Technician I is responsible for providing both telephone and on-site support for all District end-users, effectively communicating the non-technical users, isolating nature and source of problems and referring information to other technology specialists as necessary. Additional responsibilities include maintaining all aspects of computer usage: set-up, cleaning, simple repairs, installing software and maintaining computer lab and classroom computers.
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Qualifications:
\r\nKnowledge of computer and network system operations including software and hardware maintenance and installation
\r\nAbility to troubleshoot problems with computer equipment and software applications
\r\nKnowledge of basic accounting principles and record keeping
\r\nAbility to communicate effectively and professionally with district staff including conducting training sessions
\r\nAbility to write routine reports and correspondence
\r\nAbility to interpret a variety of instructions furnished in written, oral, diagram or schedule form
\r\nAbility to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals
\r\nStrong organizational skills and strategic planning skills, pro-social collaboration, communication and planning skills, and technology skills.
\r\nAbility to be flexible, self-directed, and motivated.
\r\nAbility to work well in a multi-ethnic and multi-cultural environment with staff and students.
\r\nAbility to do job responsibilities with minimal supervision and ability to schedule time to meet deadlines.
\r\nOriginal certificates of clearance from the State Police, Child Abuse Registry, and PDE FBI.
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Duties and Responsibilities:
\r\nTests and implements new hardware and software technologies
\r\nCreates Custom Programming Solutions for workflow efficiency
\r\nDevelops and maintains Enterprise Level Deployment Systems
\r\nMaintains user login profiles and policies
\r\nInstalls operating systems software updates, virus protection and computer hardware
\r\nInstalls instructional software on teacher and student computers
\r\nInstalls and upgrades computer hardware
\r\nPerforms maintenance on hardware and network systems
\r\nConfigures computers and printers for network use
\r\nResponds to requests for technical assistance and trouble shoots user questions and problems
\r\nIdentifies, researches and resolves problems
\r\nInstructs staff on commonly used software packages
\r\nTrains staff on District equipment and software packages
\r\nTravels to various District facilities to fulfill work orders
\r\nPerforms other job related duties as assigned.
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12 Month position
\r\n8.5 hours/day
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Salary schedule:
\r\n(Prorated Accordingly)
\r\n$57,001.90
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