Description:
The Technology Department Tier 1 Specialist at Momence CUSD #1 will fulfill an important
role. This individual will perform typical duties and assist the Technology Director where
necessary. Technical prowess and proficiency with some computer systems administration
tasks. Provide first level support to end users on some systems, as well.
Duties/Responsibilities:
1. Perform routine office duties such as filing, telephone answering, and guest
reception
2. Assist Technology director with scheduling of meetings and other department specific
activities
3. Help maintain and audit the technology physical inventory
4. Communicate with vendors and other third parties as necessary to coordinate
repairs, quotes, and orders
5. Generate technology department purchase orders and assist with processing of
invoices, receipts, and other associated paperwork
6. Assist with erate funding filing process and record keeping.
7. Perform end user account administration across all applicable systems
This would include new account creation, password resets, and account auditing.
Example systems are Google Apps for Education/G-Mail, MS Active Directory, Uniflow
printing, TeacherEase SIS, Proximity card access, and E-mail distribution list
maintenance.
8. Perform routine reporting on systems utilization. Distribute to district administrators
as applicable
9. Help maintain and track the district’s fleet of mobile devices
10. Maintain message board systems for all buildings. This would include designing new
message slides, converting/uploading staff-provided content, and ensuring proper
display
11. Answer Help Desk calls when support regular support staff is unable. Provide first
level support where possible or log the request and assign to the appropriate
technician
12. Monitor the support request logging system and assign/dispatch technicians or
escalate tickets as necessary
13. Assist with the creation of system documentation, instructions, and other end user
communications
14. Supervise technology interns and/or student assistants when the director is not in
the office
Competencies
1. Technical capacity
2. Thoroughness
3. Attention to detail
4. Time management
5. Written and verbal communication proficiency.
6. Typing/Keyboarding at least 50 WPM
Desired Systems Familiarity
1. Google Apps for Education; G-Mail
2. Microsoft Active Directory
3. Teacher Ease SIS
4. Devices: Windows PCs, Chromebooks, and iPads, Multifunction copiers
\r\n
Department: MCUSD#1 Technology Department
Supervisor: MCUSD#1 IT Director
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Salary: $16.30/hr
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