{"success":true,"message":"","validationErrors":[],"value":{"jobInfo":{"jobId":5865731,"jobTitle":"Desktop Technician","infoURL":"https://richmondcity.tedk12.com/hire/ViewJob.aspx?JobID=9752","externalJobCode":"9752","applicationDeadline":"2026-08-15T03:59:00","displayDate":"2026-08-03T04:00:00","internalDisplayDate":"2026-08-03T04:00:00","postDate":"2026-08-03T13:35:50","startDateShowDay":1,"startDate":null,"jobStatusID":30,"unionID":0,"unionName":null,"jobDescription":"<p><strong>Job Title:</strong> Desktop Technician<br /><strong>Terms of Employment:</strong> Grade 114 / 12-month (260 Day)<br /><strong>FLSA Status:</strong> Non-Exempt<br /><strong>Work Location:</strong> Technology Services<br /><strong>Immediate Supervisor:</strong> Supervisor,&nbsp;Desktop and Service Desk Team Lead</p>\r\n<p>&nbsp;</p>\r\n<p>&nbsp;</p>\r\n<p style=\"font-weight: 400;\"><strong>General Description:</strong><br />The Technology Services team is responsible for ensuring that Richmond Public Schools&rsquo; technology resources are functioning efficiently and meet the needs of the RPS community. The Desktop Technician supports this work remotely and hands-on maintenance of computer technology and peripherals.</p>\r\n<p style=\"font-weight: 400;\">&nbsp;</p>\r\n<p style=\"font-weight: 400;\">Essential Duties and Responsibilities</p>\r\n<ul>\r\n<li style=\"font-weight: 400;\">Provide Tier I technical support to staff and students via phone, email, remote, and in-person assistance.</li>\r\n<li style=\"font-weight: 400;\">Install, configure, maintain, and troubleshoot desktop computers, laptops, printers, audiovisual equipment, and other technology devices.</li>\r\n<li style=\"font-weight: 400;\">Diagnose and resolve hardware, software, network connectivity, and user account issues, including password resets and access permissions.</li>\r\n<li style=\"font-weight: 400;\">Perform preventive maintenance to ensure the reliability, security, and longevity of technology resources.</li>\r\n<li style=\"font-weight: 400;\">Document support requests, resolutions, and activities in the district's ticketing system.</li>\r\n<li style=\"font-weight: 400;\">Collaborate with internal Technology Services teams to resolve complex technical issues and ensure effective service delivery.</li>\r\n<li style=\"font-weight: 400;\">Provide training and guidance to staff and students on the effective use of technology resources and district-supported applications.</li>\r\n<li style=\"font-weight: 400;\">Communicate effectively with staff and administrators to identify technology needs, provide timely updates, and deliver exceptional customer service.</li>\r\n<li style=\"font-weight: 400;\">Research and resolve technical issues using departmental resources, established procedures, and best practices.</li>\r\n<li style=\"font-weight: 400;\">Adhere to departmental standards, procedures, and service-level expectations.</li>\r\n<li style=\"font-weight: 400;\">Perform other duties as assigned by the Manager of Desktop and Service Desk or Technology Services leadership.</li>\r\n<li style=\"font-weight: 400;\">Strong organizational and time-management skills with the ability to prioritize multiple tasks effectively.</li>\r\n<li style=\"font-weight: 400;\">Excellent verbal, written, and interpersonal communication skills with the ability to work effectively with staff, students, administrators, and the community.</li>\r\n<li style=\"font-weight: 400;\">Strong analytical, troubleshooting, and problem-solving skills.</li>\r\n<li style=\"font-weight: 400;\">Ability to adapt to changing priorities, technologies, and operational needs.</li>\r\n<li style=\"font-weight: 400;\">Commitment to providing professional, responsive, and customer-focused technical support.</li>\r\n</ul>\r\n<p style=\"font-weight: 400;\"><strong>Qualifications:</strong></p>\r\n<p style=\"font-weight: 400;\">Minimum Associate degree required (information technology-related preferred or related field preferred.&nbsp; Relevant work experience and certifications may be considered in lieu of the education requirement.</p>\r\n<p style=\"font-weight: 400;\">Certifications: Preferred certifications include:</p>\r\n<p style=\"font-weight: 400;\">A+ Certification</p>\r\n<ul>\r\n<li style=\"font-weight: 400;\">Network+ Certification</li>\r\n<li style=\"font-weight: 400;\">Google IT Support Professional Certificate</li>\r\n<li style=\"font-weight: 400;\">HDI Certification</li>\r\n<li style=\"font-weight: 400;\">Other relevant industry-recognized certifications in IT or A/V technology</li>\r\n<li style=\"font-weight: 400;\">Valid Driver&rsquo;s License</li>\r\n</ul>\r\n<p style=\"font-weight: 400;\">&nbsp;</p>\r\n<p style=\"font-weight: 400;\">This position operates in diverse settings, including offices, classrooms, meeting rooms, event spaces. The role may also require working in varying climates, including temperature-controlled environments and non-climate-controlled areas such as warehouses or outdoor locations. Flexibility and adaptability to different physical environments are necessary.</p>\r\n<p>&nbsp;</p>\r\n<p>&nbsp;</p>\r\n<p><strong>HOW TO APPLY:</strong>&nbsp;All applicants (including RPS employees) must submit an online application. Please access the website at:&nbsp;<strong>www.rvaschools.net</strong></p>\r\n<p><br /> Please upload a current resume with your application.</p>\r\n<p><strong>Three reference names and contact information will be required if you progress to the interview step&nbsp;of the selection process.</strong>&nbsp;Richmond Public Schools will conduct a background investigation, fingerprinting, and tuberculosis screening as a condition of employment.&nbsp; EOE.</p>","jobTypeName":"Full-time","positions":1,"payDisplay":1,"payMin":46270,"payMax":71155,"payTypeName":"","employerID":107142,"employerTypeID":1,"employerName":"Richmond City Public Schools","employerDescription":null,"employerShowImage":0,"eoeStatement":null,"requirements":null,"experienceRequired":null,"degreePreferred":0,"eligibleRequired":0,"degreeTypeName":"Not Provided","instructions":null,"internalQuestionsRequired":0,"employerAccountTypeID":21,"contactFirstName":null,"contactLastName":null,"contactTitle":null,"contactAddress1":null,"contactAddress2":null,"contactCity":null,"contactCountryID":0,"stateName":null,"countryName":null,"contactPostalCode":null,"contactPhone":null,"contactFax":null,"contactEmail":null,"shiftType":"Full-Time","salaryCode":"Per Year","contactUserID":0,"displayEmployer":"Technology Services","closeDate":"2026-08-15T03:59:00","timeZone":"Eastern Standard Time","internalCloseDate":"2026-08-15T03:59:00","employmentStartDateTBD":false,"activeEmployer":true},"jobCategories":[],"applicationQuestions":null,"jobBoards":[{"jobBoardName":"Richmond City Public Schools","jobBoardUrl":"https://richmondcity.schoolspring.com"}],"jobLocations":[{"locationID":206145,"locationName":"Technology Services","displayLocation":"Richmond, Virginia","latitude":37.5795,"longitude":-77.4698,"locationDescription":null,"locationShowImage":0}],"baseDomainURL":null,"jobApplicationId":null,"jobApplicationStatusId":null,"jobBoardDistrict":true,"formattedExternalCloseDate":"Aug 14, 2026 11:59 PM (Eastern Standard Time)","formattedInternalCloseDate":"Aug 14, 2026 11:59 PM (Eastern Standard Time)","isAtsJob":true,"jobApplicationDate":null}}