{"success":true,"message":"","validationErrors":[],"value":{"jobInfo":{"jobId":5870647,"jobTitle":"Software Support Analyst","infoURL":"https://fortsmithschools.tedk12.com/hire/ViewJob.aspx?JobID=4221","externalJobCode":"4221","applicationDeadline":null,"displayDate":"2026-08-05T05:00:00","internalDisplayDate":null,"postDate":"2026-08-05T13:18:33","startDateShowDay":1,"startDate":null,"jobStatusID":30,"unionID":0,"unionName":null,"jobDescription":"<p><strong>POSITION TITLE: </strong><span style=\"font-weight: 400;\">Software Support Analyst&nbsp;</span></p>\r\n<p><strong>FLSA: </strong><span style=\"font-weight: 400;\">Exempt</span></p>\r\n<p><strong>REPORTS TO:</strong><span style=\"font-weight: 400;\"> Director of Information Systems</span></p>\r\n<p>&nbsp;</p>\r\n<p><strong>TERMS OF EMPLOYMENT: </strong>240<strong>&nbsp;</strong><span style=\"font-weight: 400;\">Days and benefits will be specified in the employee contract. Contract will be prorated based on the actual start date.&nbsp;</span></p>\r\n<p>&nbsp;</p>\r\n<p><strong>QUALIFICATIONS&nbsp; </strong><span style=\"font-weight: 400;\">&nbsp;</span></p>\r\n<ul>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Bachelor's degree from an accredited university in Computer Science, Management Information Systems, Information Technology, Engineering, or a related field.</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Two or more years of experience supporting software applications, data management, reporting, or technical support, including troubleshooting, problem-solving, and end-user support.</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Experience creating reports, dashboards, and data visualizations using application reporting tools, spreadsheets, or similar technologies.</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Working knowledge of SQL, data analysis, reporting concepts, data integrity, and system integrations.</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Ability to create and maintain basic scripts, automated processes, or workflows to improve efficiency.</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Experience with application administration, user training, troubleshooting, and customer support.</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Advanced proficiency in Microsoft Excel, including formulas, pivot tables, data visualization, and data queries.</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Strong analytical, organizational, communication, customer service, and problem-solving skills, with the ability to manage multiple priorities and work independently and collaboratively.</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Ability to quickly learn new applications, adapt to changing priorities, and maintain accuracy while meeting deadlines.</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Experience in maintaining data privacy, security, and compliance requirements.</span></li>\r\n</ul>\r\n<p><strong>DISTRICT VALUES</strong></p>\r\n<ul>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">We will always put student needs first.</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">We believe relationships matter.</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">We expect accountability.</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">We operate with transparency.</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">We prioritize student and staff safety.</span></li>\r\n</ul>\r\n<p><strong>ESSENTIAL JOB FUNCTIONS</strong></p>\r\n<ul>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Administer, manage, and support district software applications and related business processes, ensuring systems are secure, efficient, and functioning as expected.</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Identify, prioritize, troubleshoot, and resolve application, data, reporting, and escalated support issues through research, testing, collaboration, and problem-solving.</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Serve as a subject matter expert for assigned applications, business processes, and data systems.</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Develop, maintain, and distribute reports, dashboards, queries, and data visualizations to support district, state, federal, and departmental reporting needs.</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Analyze, validate, and manage data to ensure accuracy, integrity, completeness, and compliance with district, state, and federal requirements.</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Create and maintain automated processes, scripts, workflows, and other tools that improve efficiency and reduce manual effort.</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Upload, extract, manipulate, validate, and manage data within district applications and information systems.</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Assist with software implementations, data migrations, system integrations, reporting projects, and other technology initiatives.</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Collaborate with departments, vendors, and technology staff to identify needs, improve workflows, and develop effective technical solutions.</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Manage application security, user accounts, permissions, and access controls in accordance with district policies and data privacy requirements.</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Provide training, documentation, and ongoing support for district software applications, reporting tools, and data systems.</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Maintain and update the ticketing system, knowledge base, documentation, procedures, and support resources to ensure accurate tracking and efficient issue resolution.</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Communicate status updates, technical information, and progress toward resolution to users and stakeholders throughout the support process.</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Monitor application performance and data quality to proactively identify issues, improve system effectiveness, and enhance customer satisfaction.</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Lead or participate in cross-departmental projects and initiatives while effectively managing priorities, timelines, and stakeholder expectations.</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Maintain the confidentiality, integrity, and security of sensitive data and district information systems.</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Demonstrate strong customer service, communication, project management, organizational, and problem-solving skills while effectively managing multiple priorities and deadlines.</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Perform other duties as assigned by administration.</span></li>\r\n</ul>\r\n<p><em><span style=\"font-weight: 400;\">These are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.</span></em></p>\r\n<p>&nbsp;</p>\r\n<p><strong>OTHER JOB RESPONSIBILITIES</strong></p>\r\n<ul>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Must have the ability to lift at least 20 pounds occasionally.</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Ability to endure prolonged standing, walking, sitting, kneeling, occasional reaching above the head or the shoulders, bending, squatting.</span></li>\r\n</ul>\r\n<p><span style=\"font-weight: 400;\">See </span><span style=\"font-weight: 400;\">Salary Schedule&nbsp; &nbsp;</span></p>\r\n<p><a href=\"https://resources.finalsite.net/images/v1773756765/fortsmithschoolsorg/enderdflwvc1vz8ggxuq/FSPSSalarySchedules.pdf\"><span style=\"font-weight: 400;\">For our salary schedule, click this link to visit our district website.</span></a></p>\r\n<p><span style=\"font-weight: 400;\">&nbsp;</span></p>\r\n<p><span style=\"font-weight: 400;\">If seeing this posting on a job site, please apply here&nbsp;</span></p>\r\n<p><a href=\"https://fortsmithschools.schoolspring.com/\"><span style=\"font-weight: 400;\">https://fortsmithschools.schoolspring.com/</span></a><span style=\"font-weight: 400;\"> if interested.</span></p>","jobTypeName":"Full-time","positions":1,"payDisplay":0,"payMin":0,"payMax":0,"payTypeName":"","employerID":22512,"employerTypeID":20,"employerName":"Fort Smith Public Schools","employerDescription":"","employerShowImage":0,"eoeStatement":"","requirements":null,"experienceRequired":2,"degreePreferred":40,"eligibleRequired":1,"degreeTypeName":"Bachelor","instructions":null,"internalQuestionsRequired":0,"employerAccountTypeID":21,"contactFirstName":"Jennifer Six","contactLastName":null,"contactTitle":"Human Resources Specialist","contactAddress1":"SERVICE CENTER","contactAddress2":null,"contactCity":null,"contactCountryID":0,"stateName":null,"countryName":null,"contactPostalCode":null,"contactPhone":"479-785-2501","contactFax":null,"contactEmail":"jsix@fortsmithschools.org","shiftType":"Full-Time","salaryCode":"","contactUserID":360644,"displayEmployer":"Fort Smith Public Schools","closeDate":"2050-01-01T00:00:00","timeZone":"Central Standard Time","internalCloseDate":"2050-01-01T00:00:00","employmentStartDateTBD":false,"activeEmployer":true},"jobCategories":[{"category":"Support Staff","subCategory":"Computer Support"}],"applicationQuestions":null,"jobBoards":[{"jobBoardName":"Arkansas Jobs In Ed","jobBoardUrl":"https://arjobsined.schoolspring.com"},{"jobBoardName":"Fort Smith Public Schools","jobBoardUrl":"https://fortsmithschools.schoolspring.com"}],"jobLocations":[{"locationID":157915,"locationName":"INFORMATION SYSTEMS","displayLocation":"Fort Smith, Arkansas","latitude":35.3828,"longitude":-94.4004,"locationDescription":null,"locationShowImage":0}],"baseDomainURL":null,"jobApplicationId":null,"jobApplicationStatusId":null,"jobBoardDistrict":true,"formattedExternalCloseDate":"Posted until filled","formattedInternalCloseDate":"Dec 31, 2049 6:00 PM (Central Standard Time)","isAtsJob":true,"jobApplicationDate":null}}