{"success":true,"message":"","validationErrors":[],"value":{"jobInfo":{"jobId":5870923,"jobTitle":"Information Systems Technician","infoURL":"https://wiseva.tedk12.com/hire/ViewJob.aspx?JobID=414","externalJobCode":"414","applicationDeadline":"2026-08-20T03:59:00","displayDate":"2026-08-05T04:00:00","internalDisplayDate":"2026-08-05T04:00:00","postDate":"2026-08-05T14:58:58","startDateShowDay":1,"startDate":null,"jobStatusID":30,"unionID":0,"unionName":null,"jobDescription":"<h1><strong>Position Summary</strong></h1>\r\n<p><span style=\"font-weight: 400;\">The Information Systems Technician provides technical support and administration for the division's student, employee, and financial information systems. This position is responsible for substitute scheduling systems, employee leave tracking and reporting, school attendance reporting coordination, Teacher Access Center and Home Access Center support, hybrid retirement benefit administration, and various school staff technical support to ensure the efficient operation of administrative and instructional systems across the division.</span></p>\r\n<p><span style=\"font-weight: 400;\">The Information Systems Technician serves as a liaison between schools, departments, software vendors, and the Technology Department while maintaining the confidentiality, integrity, and security of sensitive student and employee information.</span></p>\r\n<p>&nbsp;</p>\r\n<h1><strong>Minimum Qualifications</strong></h1>\r\n<ul>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">High school diploma required</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Associate's or Bachelor's degree in Information Technology, Computer Information Systems, Computer Science, or related field preferred</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Equivalent combination of education, training, and experience may be considered</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Experience supporting enterprise software applications preferred</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Experience working in a K-12 educational environment preferred</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Valid Virginia driver's license</span></li>\r\n</ul>\r\n<p>&nbsp;</p>\r\n<h1><strong>Knowledge, Skills, and Abilities</strong></h1>\r\n<p><span style=\"font-weight: 400;\">The successful candidate should demonstrate:</span></p>\r\n<ul>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Knowledge of student information systems (PowerSchool, Infinite Campus, etc.) preferred</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Knowledge of financial and human resource management software</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Microsoft 365 applications including Excel, Word, Outlook, Teams, and SharePoint</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Experience with SQL databases, reporting tools, and data analysis preferred</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Strong understanding of user account management and role-based security</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Understanding of cybersecurity best practices</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Strong analytical and troubleshooting skills</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Ability to learn new software systems quickly</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Excellent organizational skills and attention to detail</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Excellent customer service and communication skills</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Ability to prioritize multiple assignments and meet deadlines</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Ability to work independently and collaboratively</span></li>\r\n</ul>\r\n<h1><strong>Essential Duties and Responsibilities</strong></h1>\r\n<p><span style=\"font-weight: 400;\">The Information Systems Technician shall:</span></p>\r\n<h3><strong>Information Systems</strong></h3>\r\n<ul>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Provide technical support for the division's student information system, financial system, human resources/payroll system, and other enterprise applications.</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Create, modify, and maintain user accounts, permissions, and security roles.</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Assist with software implementation, upgrades, testing, and deployment.</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Maintain system documentation, standard operating procedures, and user guides.</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Create and modify reporting for annual financial audit</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Process new fiscal year tasks and close previous fiscal year.</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Coordinate with software vendors to resolve technical issues.</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Monitor system functionality and recommend improvements.</span></li>\r\n</ul>\r\n<h3><strong>Data Management</strong></h3>\r\n<ul>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Assist with maintaining accurate student, employee, and financial data.</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Generate reports for schools, departments, state reporting, and division leadership.</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Verify data accuracy and assist with resolving data discrepancies.</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Support Virginia Department of Education reporting requirements.</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Assist with state and federal reporting processes.</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Support data backup and recovery procedures.</span></li>\r\n</ul>\r\n<h3><strong>Technical Support</strong></h3>\r\n<ul>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Provide help desk support to school and central office personnel.</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Troubleshoot application, printing, login, and connectivity issues.</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Provide one-on-one and group training for users.</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Support new employee onboarding related to technology systems.</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Assist schools during beginning and end-of-year processing.</span></li>\r\n</ul>\r\n<h3><strong>Cybersecurity & Compliance</strong></h3>\r\n<ul>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Follow cybersecurity standards and division security procedures.</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Assist with user security awareness initiatives.</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Protect confidential student and employee information in accordance with FERPA, HIPAA (where applicable), and applicable Virginia laws.</span></li>\r\n</ul>\r\n<h3><strong>Collaboration</strong></h3>\r\n<ul>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Work collaboratively with Human Resource staff and school personnel.</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Assist with software integrations between multiple platforms.</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Participate in technology projects and system implementations.</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Coordinate employee disability and leave requests with Human Resources Department</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Provide exceptional customer service to all employees.</span></li>\r\n</ul>\r\n<h3><strong>Other Duties</strong></h3>\r\n<ul>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Attend professional development and required training.</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Maintain confidentiality of all records.</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Assist Human Resources concerning employee leave and documentation.</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Perform other duties as assigned by the Director of Technology and Innovation or Superintendent/designee.</span></li>\r\n</ul>\r\n<p style=\"text-align: center;\"><strong><em>The Wise County School Board is an equal opportunity employer, committed to</em></strong><br /><strong><em>nondiscrimination in recruitment, selection, hiring, pay, promotion, retention or other</em></strong><br /><strong><em>personnel actions affecting employees or candidates for employment. Therefore,</em></strong><br /><strong><em>discrimination in employment against any person on the basis of race, color, creed,</em></strong><br /><strong><em>religion, national origin, ancestry, political affiliation, sex, sexual orientation, gender,</em></strong><br /><strong><em>gender identity, age, pregnancy, childbirth or related medical conditions, marital status,</em></strong><br /><strong><em>status as a veteran, genetic information or disability is prohibited. Personnel decisions</em></strong><br /><strong><em>are based on merit and the ability to perform the essential functions of the job, with or</em></strong><br /><strong><em>without reasonable accommodation.</em></strong></p>","jobTypeName":"Full-time","positions":1,"payDisplay":0,"payMin":0,"payMax":0,"payTypeName":"","employerID":107284,"employerTypeID":1,"employerName":"Wise County School District","employerDescription":null,"employerShowImage":0,"eoeStatement":null,"requirements":null,"experienceRequired":null,"degreePreferred":0,"eligibleRequired":0,"degreeTypeName":"Not Provided","instructions":null,"internalQuestionsRequired":0,"employerAccountTypeID":21,"contactFirstName":"Ron Vicars","contactLastName":null,"contactTitle":"Director of Business and Finance","contactAddress1":"CENTRAL OFFICE","contactAddress2":null,"contactCity":null,"contactCountryID":0,"stateName":null,"countryName":null,"contactPostalCode":null,"contactPhone":"276-328-8017","contactFax":null,"contactEmail":"rvicars@wisek12.org","shiftType":"Full-Time","salaryCode":"","contactUserID":0,"displayEmployer":"CENTRAL OFFICE","closeDate":"2026-08-20T03:59:00","timeZone":"Eastern Standard Time","internalCloseDate":"2026-08-20T03:59:00","employmentStartDateTBD":true,"activeEmployer":true},"jobCategories":[],"applicationQuestions":null,"jobBoards":[{"jobBoardName":"Wise County School District","jobBoardUrl":"https://wiseva.schoolspring.com"}],"jobLocations":[{"locationID":209424,"locationName":"CENTRAL OFFICE","displayLocation":"Wise, Virginia","latitude":36.9801,"longitude":-82.5686,"locationDescription":null,"locationShowImage":0}],"baseDomainURL":null,"jobApplicationId":null,"jobApplicationStatusId":null,"jobBoardDistrict":true,"formattedExternalCloseDate":"Aug 19, 2026 11:59 PM (Eastern Standard Time)","formattedInternalCloseDate":"Aug 19, 2026 11:59 PM (Eastern Standard Time)","isAtsJob":true,"jobApplicationDate":null}}