{"success":true,"message":"","validationErrors":[],"value":{"jobInfo":{"jobId":5878414,"jobTitle":"School Information Technology Technician","infoURL":"https://breakthroughpublicschools.tedk12.com/hire/ViewJob.aspx?JobID=166","externalJobCode":"166","applicationDeadline":null,"displayDate":"2026-08-10T04:00:00","internalDisplayDate":null,"postDate":"2026-08-10T18:52:04","startDateShowDay":1,"startDate":null,"jobStatusID":30,"unionID":0,"unionName":null,"jobDescription":"<p><span style=\"font-size: 10pt;\"><strong>Department:</strong><span style=\"font-weight: 400;\"> Technology / Information Technology Services</span></span></p>\r\n<p><span style=\"font-size: 10pt;\"><strong>Reports To:</strong><span style=\"font-weight: 400;\"> Manager of Field Services</span></span></p>\r\n<p><span style=\"font-size: 10pt;\"><strong>Classification:</strong><span style=\"font-weight: 400;\"> Full-Time</span></span></p>\r\n<h2><span style=\"font-size: 10pt;\"><strong>Position Overview</strong></span></h2>\r\n<p><span style=\"font-weight: 400; font-size: 10pt;\">The School Field IT Technician serves as the primary hands-on technical support professional across designated school sites. This individual ensures seamless day-to-day operation of site technology, including classroom devices, interactive flat panels, network infrastructure, and district software.</span></p>\r\n<p><span style=\"font-weight: 400; font-size: 10pt;\">A central responsibility of this role includes Chromebook Fleet Management&mdash;overseeing inventory, distribution, user check-out/check-in, basic repair, and support via the Google Admin Console. Additionally, this technician assists with local field maintenance of our HP Aruba network infrastructure, including access points, PoE switches, and wireless client connectivity.</span></p>\r\n<h2><span style=\"font-size: 10pt;\"><strong>Essential Duties & Responsibilities</strong></span></h2>\r\n<h3><span style=\"font-size: 10pt;\"><strong>1. Chromebook & 1:1 Student Device Management</strong></span></h3>\r\n<ul>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400; font-size: 10pt;\">Manage end-user device inventory, check-out/check-in procedures, and device tracking using our Asset Management System.</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400; font-size: 10pt;\">Deploy, configure, and maintain student and staff Chromebooks through the Google Admin Console (OU assignment, forced installs, network profiles, and policy enforcement).</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400; font-size: 10pt;\">Perform triage, basic hardware diagnostics, and component replacement (screens, keyboards, batteries) for damaged Chromebooks.</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400; font-size: 10pt;\">Manage warranty repairs, RMA processes, and vendor communications for damaged or defective hardware.</span></li>\r\n</ul>\r\n<h3><span style=\"font-size: 10pt;\"><strong>2. Network & HP Aruba Infrastructure Field Support</strong></span></h3>\r\n<ul>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400; font-size: 10pt;\">Provide hands-on field support for site networking hardware, primarily within an HP Aruba environment.</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400; font-size: 10pt;\">Perform basic troubleshooting of wired and wireless network connectivity issues (Wi-Fi dropouts, VLAN assignment checks, cabling verification).</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400; font-size: 10pt;\">Physical installation, mounting, trace testing, and basic configuration of HP Aruba Wireless Access Points (APs) and PoE switches.</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400; font-size: 10pt;\">Assist Network Engineers with patch panel cabling, switch port management, and closet cleanups.</span></li>\r\n</ul>\r\n<h3><span style=\"font-size: 10pt;\"><strong>3. On-Site Tier 1 & 2 Technical Support</strong></span></h3>\r\n<ul>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400; font-size: 10pt;\">Resolve daily helpdesk tickets submitted by teachers, administrators, and support staff in a timely, professional manner.</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400; font-size: 10pt;\">Setup, troubleshoot, and maintain classroom technologies, including Interactive Displays, document cameras, desktop computers, and network printers.</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400; font-size: 10pt;\">Assist with user account provisioning, password resets, and multi-factor authentication setup (Google Workspace, Active Directory, MiniOrange).</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400; font-size: 10pt;\">Support technology setups for school assemblies, board meetings, and specialized testing windows (e.g., state standardized testing).</span></li>\r\n</ul>\r\n<h2><span style=\"font-size: 10pt;\"><strong>Required Qualifications & Experience</strong></span></h2>\r\n<ul>\r\n<li style=\"font-weight: 400;\"><span style=\"font-size: 10pt;\"><strong>Education:</strong><span style=\"font-weight: 400;\"> High School Diploma or equivalent required. Associate degree or technical trade certification in Information Technology, Computer Science, or a related field strongly preferred.</span></span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-size: 10pt;\"><strong>Experience:</strong><span style=\"font-weight: 400;\"> 1&ndash;3 years of hands-on technical support experience (K-12 educational setting preferred).</span></span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-size: 10pt;\"><strong>Technical Certifications (Preferred):</strong></span></li>\r\n<ul>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400; font-size: 10pt;\">Google Certified Educator or Google Admin credentials.</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400; font-size: 10pt;\">CompTIA A+ / Network+.</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400; font-size: 10pt;\">HP Aruba Associate (ACMA/ACSA) certification is a strong plus.</span></li>\r\n</ul>\r\n</ul>\r\n<h2><span style=\"font-size: 10pt;\"><strong>Knowledge, Skills, & Abilities</strong></span></h2>\r\n<ul>\r\n<li style=\"font-weight: 400;\"><span style=\"font-size: 10pt;\"><strong>Hardware/OS:</strong><span style=\"font-weight: 400;\"> Proficiency in Google Chrome OS, Windows 10/11.</span></span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-size: 10pt;\"><strong>Google Workspace:</strong><span style=\"font-weight: 400;\"> Solid working knowledge of the Google Admin Console for device and account management.</span></span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-size: 10pt;\"><strong>Networking:</strong><span style=\"font-weight: 400;\"> Basic understanding of TCP/IP, DNS, DHCP, VLANs, and wireless standard protocols (Wi-Fi 6/6E), with specific familiarity with HP Aruba Central being highly desirable.</span></span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-size: 10pt;\"><strong>Soft Skills:</strong><span style=\"font-weight: 400;\"> Excellent verbal and written communication skills, patience with non-technical users, and a strong customer-service mindset when dealing with students and staff.</span></span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-size: 10pt;\"><strong>Physical Demands:</strong><span style=\"font-weight: 400;\"> Ability to lift up to 50 lbs (boxes of devices, network equipment), climb ladders to access access points, and stand/walk for extended periods during school deployments.</span></span></li>\r\n</ul>\r\n<p>&nbsp;</p>\r\n<p><em><span style=\"font-weight: 400;\">Breakthrough Public Schools is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status, or disability.</span></em>&nbsp;<em><span style=\"font-weight: 400;\">Any person who knowingly makes a false statement is guilty of falsification under section 2921.13 of the Revised Code, a first-degree misdemeanor.</span></em></p>\r\n<p>&nbsp;</p>","jobTypeName":"Full-time","positions":3,"payDisplay":1,"payMin":45375,"payMax":55000,"payTypeName":"","employerID":103677,"employerTypeID":20,"employerName":"Breakthrough Public Schools Home Office","employerDescription":"","employerShowImage":0,"eoeStatement":"x","requirements":null,"experienceRequired":null,"degreePreferred":0,"eligibleRequired":1,"degreeTypeName":"Not Provided","instructions":null,"internalQuestionsRequired":0,"employerAccountTypeID":21,"contactFirstName":"","contactLastName":null,"contactTitle":"Breakthrough Talent Team","contactAddress1":"","contactAddress2":null,"contactCity":null,"contactCountryID":0,"stateName":null,"countryName":null,"contactPostalCode":null,"contactPhone":"","contactFax":null,"contactEmail":"careers@breakthroughschools.org","shiftType":"Full-Time","salaryCode":"Per Year","contactUserID":539812,"displayEmployer":"Breakthrough Public 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