Chapel Hill- Carrboro City Schools \n\nJob Description \n | \n
\nJob Title: IT Support Assistant \n | \nSalary Schedule: Classified; CHCCS Salary Page \n | \n
\nReports To: Coordinator of Client Services and Asset Management \n | \nSalary Grade: 102 \n | \n
\nWork Location: Lincoln Center \n | \nFLSA Status: Nonexempt \n | \n
\nWork Schedule: 12 Month - Full Time \n | \n
\nPosition Summary \n | \n
\nThe IT Support Assistant is responsible for delivering responsive, high-quality technical support and ensuring seamless, reliable technology operations across all district and school sites. This position plays a key role in maintaining IT service continuity under the direction of the Information Technology Department. \n | \n
\nEssential Duties \n | \n
\nFollows established procedures for processing IT support requests, documents in-progress and completed work, and closes support tickets within established Service Level Agreements (SLAs). \nAssists in maintaining inventory of physical assets and maintains a parts inventory. \nProcesses surplus equipment at assigned locations. \nDelivers and picks up equipment to be repaired at approved vendor sites. \nWorks with other IT technicians to troubleshoot and repair computer equipment, peripherals, software applications, network connections and classroom presentation equipment at assigned locations. \nAssists with the installation of new hardware and software products, including peripherals – printers, scanners, etc. – and network connections for Internet and web application access. \nParticipates in small and large scale hardware and software upgrades, including computer components, operating system upgrades, software drivers, etc. \nParticipates in help desk ticket support and coordination. \nPerform related duties as assigned by supervisor \nMaintain compliance with all company policies and procedures \nSets up computer and AV equipment for special programs and meetings (as needed). \nOther tasks as assigned by the Coordinator of Client Services and Asset Management \n
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\nEducation/Experience Requirements \n | \n
\nHigh School diploma or GED required \nValid NC Drivers License \nPrevious experience working within a customer service or computer support environment preferred. \nGeneral knowledge of various device and operating system types (Apple, Windows and Google) . \nAbility to communicate with users to determine the nature of problems. \nSelf initiative in being part of a team and assisting technical staff. \nSuch alternative qualifications as the Board may find appropriate and acceptable. \n
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\nPhysical Requirements \n | \n
\nMust be able to physically perform the basic operational functions of stooping, kneeling, crouching, reaching, standing, walking, hearing and repetitive motion. \nAbility to lift a minimum of 50 pounds. \nAbility to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards. \nAbility to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards \n
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\nDisclosure \n | \n
\nThis document provides descriptive information about the above Chapel Hill-Carrboro City School position. Work actually performed by incumbents in this position may vary. Although this document may be used for recruiting, staffing, or career planning, the information contained herein should only be used as a guideline or recommendation for the content of and qualifications for this position. An individual’s ability to meet the qualifications and capabilities described in this document is not a guarantee of employment or promotion. Chapel Hill-Carrboro City School reserves the right to make changes to this document as deemed necessary without providing advance written notice. \n | \n
\nApproved By: _____________________ Date Created/Revised: 11/11/2025 \n | \n
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