{"success":true,"message":"","validationErrors":[],"value":{"jobInfo":{"jobId":5882741,"jobTitle":"Technology Support Specialist","infoURL":"https://shorecollaborative.tedk12.com/hire/ViewJob.aspx?JobID=7208","externalJobCode":"7208","applicationDeadline":null,"displayDate":"2026-08-12T04:00:00","internalDisplayDate":"2026-08-12T04:00:00","postDate":"2026-08-12T17:04:05","startDateShowDay":1,"startDate":null,"jobStatusID":30,"unionID":0,"unionName":null,"jobDescription":"

 

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The Technology Support Specialist provides technology support for a wide range of technologies used in both academic and administrative settings. Responsibilities include setup, management, and troubleshooting of hardware (computers, mobile devices, printers, projectors), software, audio/visual systems, and telecom equipment. The technician also manages Identity and device registration systems, maintains IT inventory, supports users through a help desk ticketing system, and interacts with vendors for hardware, software, and service needs.

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Key Responsibilities:

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  1. Device, Identity, and Inventory Management\r\n
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    1. Register and manage devices using Mobile Device Management (MDM) and endpoint tools.
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    2. Manage user provisioning, access, and deactivation in identity management systems.
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    3. Participate in relevant employee on/off boarding tasks.
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    4. Maintain accurate records of IT equipment inventory, including device assignment, condition, and lifecycle to ensure devices are updated and compliant.
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  1. Technical Support (Computing, Telecom, and Audio-visual)\r\n
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    1. Provide day-to-day technical support for end-user devices including desktops, laptops, iPads, and mobile phones (macOS, Windows, iOS).
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    2. Troubleshoot hardware, software, and connectivity issues.
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    3. Respond to support requests using the organization’s ticketing system, ensuring timely and effective resolution.
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    4. Support Telecom systems including VoIP and mobile devices.
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    5. Set up and maintain AV systems including projectors, screens, microphones, speakers, and video conferencing tools, as needed,
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    6. Provide AV support for classes, events, and meetings, as needed.
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  1. User Support\r\n
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    1. Troubleshoot employees with hardware and software, both in person and remotely.
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    2. Respond to technical issues clearly and efficiently while documenting support actions in the ticketing system.
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    3. Track and process equipment check-outs and returns across campuses.
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  1. Vendor & Procurement Support\r\n
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    1. Coordinate with IT vendors for purchasing, licensing, repairs, and service contracts.
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    2. Assist in evaluating hardware and software solutions for compatibility and performance.
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    3. Monitor and report on warranty and support agreements
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  1. Collaboration\r\n
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    1. Escalate unresolved issues to appropriate support teams (networking, systems administration, etc.).
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    2. Assist with IT projects, office moves, and system rollouts.
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    3. Create/maintain positive work relationships with colleagues, vendors, etc..
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Required Skills & Qualifications:

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Preferred Qualifications:

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Work Environment:

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Reports to: Director of IT

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Monday - Friday 8:00am - 4:00pm

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