{"success":true,"message":"","validationErrors":[],"value":{"jobInfo":{"jobId":5885148,"jobTitle":"Application Support Specialist","infoURL":"https://grapevinecolleyville.tedk12.com/hire/ViewJob.aspx?JobID=5140","externalJobCode":"5140","applicationDeadline":null,"displayDate":"2026-08-13T05:00:00","internalDisplayDate":"2026-08-13T05:00:00","postDate":"2026-08-13T18:49:31","startDateShowDay":1,"startDate":null,"jobStatusID":30,"unionID":0,"unionName":null,"jobDescription":"<p><strong>Job Title: Application Support Specialist&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Wage/Hour Status: Exempt</strong></p>\r\n<p><strong>Reports to: Director of Network Operations&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Pay Grade: Technical 4 (220 Days)</strong></p>\r\n<p><strong>Dept./School: Technology Services&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Date Revised: 04/2024</strong></p>\r\n<p><span style=\"font-weight: 400;\">&nbsp;</span></p>\r\n<p><span style=\"font-weight: 400;\">&nbsp;</span></p>\r\n<p><strong>Primary Purpose:</strong></p>\r\n<p><span style=\"font-weight: 400;\">This position offers an opportunity for professional development in advanced technical support and foundational systems administration. The Application Support Specialist will be responsible for the resolution of escalated support requests, the diagnosis and remediation of complex technical issues, and contributions to system maintenance and administration.</span></p>\r\n<p><span style=\"font-weight: 400;\">&nbsp;</span></p>\r\n<p><strong>Qualifications (Education/Experience):</strong></p>\r\n<ul>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Bachelor's degree or equivalent professional experience.</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Minimum of 1-2 years of experience in application support, technical support, or a related IT role.</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Relevant certifications (A+, Net+, CompTIA A+, CompTIA IT Fundamentals+, Google&nbsp;</span></li>\r\n</ul>\r\n<p><strong>Required Knowledge and Skills: </strong><span style=\"font-weight: 400;\">Admin) are not required but highly valued</span></p>\r\n<ul>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Exceptional troubleshooting and problem-solving skills</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Strong understanding of endpoint operating systems (Windows 11, macOS, Android, iOS) and their configuration</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Basic working knowledge in endpoint management platforms such as Google Device Management, Microsoft Intune, JAMF or Meraki MDM.</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Ability to create and maintain detailed documentation and knowledge base articles.</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Ability to work with diagnostic and troubleshooting tools</span></li>\r\n</ul>\r\n<p><strong>Major Responsibilities and Duties</strong><span style=\"font-weight: 400;\">:</span></p>\r\n<ul>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Investigates and resolves escalated support tickets, collaborating with system administrators and engineers as needed.&nbsp;</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Provides expert technical support for assigned applications, resolving intricate problems efficiently.</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Creates and maintain detailed documentation and knowledge base articles</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Provides expert-level support for interactive display and digital signage systems</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Provide support for device enrollment, configuration, and management</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Network Printing Support: Provide expert-level troubleshooting for complex printer connectivity, driver, and printing service issues</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Utilize and modify existing scripts to meet specific needs</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Project Participation: Coordinate technology-related tasks within campus projects, including deployments, setups, and troubleshooting</span></li>\r\n</ul>\r\n<p><strong>Working Environment:</strong></p>\r\n<p><span style=\"font-weight: 400;\">Primarily a standard office environment</span></p>\r\n<p><span style=\"font-weight: 400;\">Requires strong analytical and problem-solving abilities, with the ability to manage multiple priorities and perform under pressure</span></p>\r\n<p><span style=\"font-weight: 400;\">Occasional lifting of equipment up to 25 pounds and prolonged periods of computer use</span></p>\r\n<p><span style=\"font-weight: 400;\">Occasional after-hours or weekend work may be required for system maintenance and support</span></p>\r\n<p>&nbsp;</p>","jobTypeName":"Full-time","positions":1,"payDisplay":0,"payMin":0.00,"payMax":0.00,"payTypeName":"","employerID":106944,"employerTypeID":1,"employerName":"Grapevine-Colleyville ISD","employerDescription":null,"employerShowImage":0,"eoeStatement":null,"requirements":null,"experienceRequired":null,"degreePreferred":0,"eligibleRequired":1,"degreeTypeName":"Not Provided","instructions":null,"internalQuestionsRequired":0,"employerAccountTypeID":21,"contactFirstName":null,"contactLastName":null,"contactTitle":null,"contactAddress1":null,"contactAddress2":null,"contactCity":null,"contactCountryID":0,"stateName":null,"countryName":null,"contactPostalCode":null,"contactPhone":null,"contactFax":null,"contactEmail":null,"shiftType":"Full-Time","salaryCode":"","contactUserID":0,"displayEmployer":"Grapevine-Colleyville ISD","closeDate":"2050-01-01T00:00:00","timeZone":"Central Standard Time","internalCloseDate":"2050-01-01T00:00:00","employmentStartDateTBD":true,"activeEmployer":true},"jobCategories":[],"applicationQuestions":null,"jobBoards":[{"jobBoardName":"Grapevine-Colleyville ISD","jobBoardUrl":"https://grapevinecolleyville.schoolspring.com"}],"jobLocations":[{"locationID":202459,"locationName":"Administration Building","displayLocation":"Grapevine, Texas","latitude":32.9204,"longitude":-97.1159,"locationDescription":null,"locationShowImage":0}],"baseDomainURL":null,"jobApplicationId":null,"jobApplicationStatusId":null,"jobBoardDistrict":true,"formattedExternalCloseDate":"Posted until filled","formattedInternalCloseDate":"Posted until filled","isAtsJob":true,"jobApplicationDate":null}}