{"success":true,"message":"","validationErrors":[],"value":{"jobInfo":{"jobId":5887647,"jobTitle":"IT Support Coordinator (Desktop Support Technician)","infoURL":"https://cpsboeoh.tedk12.com/hire/ViewJob.aspx?JobID=8200","externalJobCode":"8200","applicationDeadline":"2026-08-22T03:59:00","displayDate":"2026-08-14T04:00:00","internalDisplayDate":"2026-08-14T04:00:00","postDate":"2026-08-14T22:33:56","startDateShowDay":1,"startDate":null,"jobStatusID":30,"unionID":0,"unionName":null,"jobDescription":"<p><span style=\"text-decoration: underline;\"><strong><span style=\"font-size: 16px;\">Vacancy Announcement</span></strong></span></p>\r\n<p>&nbsp;</p>\r\n<p>&nbsp;</p>\r\n<p><span style=\"font-weight: 400;\">The Cincinnati Public Schools invites applications for the position of </span><strong>IT Support Coordinator</strong><span style=\"font-weight: 400;\">.&nbsp; This position serves as an onsite IT Desktop Support Technician and reports to the Director of IT Support. An onsite IT Support Coordinator provides day-to-day incident resolution, request fulfillment and support for information systems, technology infrastructure and client devices for end users located within CPS Schools.&nbsp;</span></p>\r\n<p>&nbsp;</p>\r\n<p>&nbsp;</p>\r\n<p><strong>QUALIFICATIONS:</strong></p>\r\n<p><span style=\"font-weight: 400;\">&nbsp;</span></p>\r\n<p><span style=\"font-weight: 400;\">Training: Associate's Degree in Information Technology, Information Systems or Computer Engineering and/or Apple Certifications (ACMT) and/or Microsoft Certification (MCSA) and/or A+/Net+ Certification or an equivalent combination of education and experience providing a similar skillset.</span></p>\r\n<p><span style=\"font-weight: 400;\">&nbsp;</span></p>\r\n<p><span style=\"font-weight: 400;\">Experience: One (1) to two (2) + years of experience in help desk, desk side, or end user support in an Enterprise Class environment.</span></p>\r\n<p><span style=\"font-weight: 400;\">&nbsp;</span></p>\r\n<p><span style=\"font-weight: 400;\">The successful candidate shall have the training, skills and ability necessary to:</span></p>\r\n<ul>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Must be able to communicate effectively, problem solve and work independently.&nbsp;</span></li>\r\n</ul>\r\n<ul>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Must be able to provide exceptional customer service to both technical and non-technical contacts.&nbsp; Must be able to perform well within a team-oriented environment.</span></li>\r\n</ul>\r\n<ul>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Perform as the primary point of contact for resolving technology issues, questions and tickets for assigned district sites.</span></li>\r\n</ul>\r\n<ul>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Perform triage, problem identification and root cause discovery for tickets and technology issues.</span></li>\r\n</ul>\r\n<ul>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Should be familiar with and able to troubleshoot basic Audio/Visual equipment and connections, desktops, laptops, tablets (Windows, OSX, iOS, Android), printers, scanners, copiers, network connectivity and general educational and business technologies and devices.</span></li>\r\n</ul>\r\n<ul>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Should be comfortable with learning and supporting multiple applications, browsers and software on multiple platforms.&nbsp; Experience with some/any of the following is a bonus but not required: Schoology, PowerSchool, Grade Cam, Google Apps, Easy Tech, Apex, Aleks, Microsoft Office, Adobe CC Suite and RemedyForce.</span></li>\r\n</ul>\r\n<ul>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Support devices in a mixed MS Windows / Apple MacOS / Apple iOS / Android environment.</span></li>\r\n</ul>\r\n<ul>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Create, maintain and publish relevant support documentation in order to assist all staff/students in the quick resolution of their incidents and service requests and enable users to become more self-sufficient.&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Provide support utilizing remote tools including Filewave, Apple Remote Desktop, Bomgar and LANSchool.</span></li>\r\n</ul>\r\n<ul>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Follow defined and identify undefined escalation paths for tickets and technology issues.</span></li>\r\n</ul>\r\n<ul>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Perform basic on-site move/add/changes.</span>&nbsp;</li>\r\n</ul>\r\n<ul>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Be able to perform within and meet Service Level expectations.</span></li>\r\n</ul>\r\n<p><span style=\"font-weight: 400;\">&nbsp;&nbsp;&nbsp;&nbsp;</span></p>\r\n<p>&nbsp;</p>\r\n<p><span style=\"text-decoration: underline;\"><strong>EMPLOYMENT PROVISIONS:</strong></span></p>\r\n<p>&nbsp;</p>\r\n<p><span style=\"font-weight: 400;\">Salary Range:&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;</span><span style=\"font-weight: 400;\">$28.23 per hour</span></p>\r\n<p><span style=\"font-weight: 400;\">Service Period:&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; </span> <span style=\"font-weight: 400;\">52 weeks &ndash; 8 hours daily</span></p>\r\n<p><span style=\"font-weight: 400;\">&nbsp;</span></p>\r\n<p>&nbsp;</p>\r\n<p>&nbsp;</p>\r\n<p><strong>APPLICATION PROCEDURE:&nbsp;</strong></p>\r\n<p>&nbsp;</p>\r\n<p><span style=\"font-weight: 400;\">The intent of this job description is to provide a representation and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.</span></p>\r\n<p><span style=\"font-weight: 400;\">&nbsp;</span></p>\r\n<p><span style=\"font-weight: 400;\">Certain jobs at Cincinnati Public Schools may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation are available upon request from Human Resources.</span></p>\r\n<p><span style=\"font-weight: 400;\">&nbsp;</span></p>\r\n<p><span style=\"font-weight: 400;\">All interested applicants are invited to submit an online application at www.cps-k12.org / Apply online.&nbsp; Please include a resume and a photocopy of the certificate required (unless on file in the Certificated Personnel Office) for this position and the names, titles, email and addresses of three professional references.</span></p>\r\n<p><span style=\"font-weight: 400;\">&nbsp;</span></p>\r\n<p><span style=\"font-weight: 400;\">Cincinnati Public Schools is an equal opportunity employer and is subject to federal regulations pertaining to employment. The district has a continuing non-discrimination policy which prohibits discrimination on the basis of race, color, sex, age, religion, national origin, disability, sexual orientation, or veteran status. We hire only United States citizens and aliens lawfully authorized to work in the United States.</span></p>","jobTypeName":"Full-time","positions":1,"payDisplay":1,"payMin":28.23,"payMax":0,"payTypeName":"","employerID":106494,"employerTypeID":20,"employerName":"Cincinnati Public Schools","employerDescription":null,"employerShowImage":0,"eoeStatement":"x","requirements":null,"experienceRequired":0,"degreePreferred":0,"eligibleRequired":1,"degreeTypeName":"Not Provided","instructions":null,"internalQuestionsRequired":0,"employerAccountTypeID":21,"contactFirstName":"Anita Khamisi","contactLastName":null,"contactTitle":"ITM Secretary","contactAddress1":"ITM Management","contactAddress2":null,"contactCity":null,"contactCountryID":0,"stateName":null,"countryName":null,"contactPostalCode":null,"contactPhone":"","contactFax":null,"contactEmail":"khamisa@cpsboe.k12.oh.us","shiftType":"Full-Time","salaryCode":"Per Hour","contactUserID":376119,"displayEmployer":"Cincinnati Public Schools","closeDate":"2026-08-22T03:59:00","timeZone":"Eastern Standard Time","internalCloseDate":"2026-08-22T03:59:00","employmentStartDateTBD":false,"activeEmployer":true},"jobCategories":[],"applicationQuestions":null,"jobBoards":[{"jobBoardName":"Cincinnati Public Schools","jobBoardUrl":"https://cpsboeoh.schoolspring.com"}],"jobLocations":[{"locationID":200207,"locationName":"ITM Management","displayLocation":"CINCINNATI, Ohio","latitude":39.1303,"longitude":-84.5022,"locationDescription":null,"locationShowImage":0}],"baseDomainURL":null,"jobApplicationId":null,"jobApplicationStatusId":null,"jobBoardDistrict":true,"formattedExternalCloseDate":"Aug 21, 2026 11:59 PM (Eastern Standard Time)","formattedInternalCloseDate":"Aug 21, 2026 11:59 PM (Eastern Standard Time)","isAtsJob":true,"jobApplicationDate":null}}