{"success":true,"message":"","validationErrors":[],"value":{"jobInfo":{"jobId":5899396,"jobTitle":"Director of Technology Support","infoURL":"https://grapevinecolleyville.tedk12.com/hire/ViewJob.aspx?JobID=5145","externalJobCode":"5145","applicationDeadline":null,"displayDate":"2026-08-24T05:00:00","internalDisplayDate":"2026-08-24T05:00:00","postDate":"2026-08-24T14:24:04","startDateShowDay":1,"startDate":null,"jobStatusID":30,"unionID":0,"unionName":null,"jobDescription":"<p><strong>Job Title:</strong><span style=\"font-weight: 400;\"> Director of Technology Support&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;</span><strong>Wage/Hour Status: </strong><span style=\"font-weight: 400;\">Exempt</span></p>\r\n<p><strong>Reports to:</strong><span style=\"font-weight: 400;\"> Executive Director of Technology&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;</span><strong>Pay Grade:&nbsp; </strong><span style=\"font-weight: 400;\">Technology 7 (233 Days)</span></p>\r\n<h1><strong>Primary Purpose:</strong></h1>\r\n<p><span style=\"font-weight: 400;\">To provide efficient, reliable, effective, and customer-friendly end-user support to all campus/department staff and students, the IT service desk strives to ensure seamless operation of instructional and administrative technology, minimize downtime, and deliver exceptional service aligned with GCISD&rsquo;s strategic goals.</span></p>\r\n<p>&nbsp;</p>\r\n<p><span style=\"font-weight: 400;\">&nbsp;</span></p>\r\n<p><strong>Qualifications:</strong></p>\r\n<p><strong>Education/Certification:</strong></p>\r\n<ul>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Bachelor's degree required</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Previous administration experience in the supervision of technology staff and programs preferred</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">5 or more years in IT service management, with at least 2&ndash;3 years in a supervisory or district-level role</span></li>\r\n</ul>\r\n<p><strong>Special Knowledge/Skills:</strong></p>\r\n<ul>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Superior interpersonal skills</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Visionary and mission-driven leader</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Ability to lead a team toward innovation and creative leveraging of constraints</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Communicates high expectations</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Build consensus and support collaborative decision-making processes</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Data-driven decision-maker</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Proven ability to design professional learning</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Excellent oral and written communication skills</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Proven facilitator in both large and small group settings</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Ability to maintain confidentiality about district matters</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Knowledge of technology end-user equipment and infrastructure technology</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Vendor Management</span></li>\r\n</ul>\r\n<h1><strong>Major Responsibilities and Duties:</strong></h1>\r\n<ul>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Supervise, appraise, and develop technical support staff.</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Handle service requests promptly and resolve issues in a timely manner.</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Manage IT support protocols during critical district incidents, system outages, and online standardized testing windows.&nbsp;</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Utilize technology and automation tools to streamline processes and improve efficiency.</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Continuously monitor and optimize service delivery to identify and address bottlenecks.</span></li>\r\n</ul>\r\n<ul>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Adhere to industry best practices and standards to ensure consistent and reliable service delivery.</span></li>\r\n</ul>\r\n<ul>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Treat all users with respect, empathy, and professionalism.</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Tailors support interactions to meet the individual needs of each user.</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Maintain a positive and welcoming attitude, fostering a sense of trust and confidence in the helpdesk.</span></li>\r\n</ul>\r\n<ul>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Planned and implemented training programs for technical staff.</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Coordinate departmental activities and functions to provide technical and information systems support for all facets of district operations.</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Provide clear, concise, and accurate information and guidance to users.</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Work collaboratively with other IT teams and departments to ensure a comprehensive and integrated problem-solving approach.</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Continuously evaluate and refine processes to enhance the effectiveness of support services.</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Oversight of student 1:1 device programs (e.g., Chromebook/iPad distribution, repair workflows, and summer collection cycles) and digital safety compliance (e.g., CIPA, FERPA)&nbsp;</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Consult with district departments and campuses to develop support needs.</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Participate in technology projects contracted to outside vendors as defined and required.</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Research, evaluate, and make recommendations for hardware and software purchases.</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Oversee the district technology help desk and asset manager.</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Ensure district technical support meets outlined service level agreements.</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Provide end-to-end problem and project management for district technology projects.</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Ability to analyze and resolve application issues.</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Demonstrate professional work ethic, including multitasking, attention to detail, and follow-through.</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Support the Executive Director of Technology on various projects.</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Demonstrate responsible fiscal control over the assigned budgetary areas.</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Assist in the development of policies and procedures related to technology.</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Frequent district-wide travel to campuses/departments; occasional prolonged or irregular hours.</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Assist in staffing decisions.</span></li>\r\n</ul>","jobTypeName":"Full-time","positions":1,"payDisplay":0,"payMin":0.00,"payMax":0.00,"payTypeName":"","employerID":106944,"employerTypeID":1,"employerName":"Grapevine-Colleyville ISD","employerDescription":null,"employerShowImage":0,"eoeStatement":null,"requirements":null,"experienceRequired":null,"degreePreferred":0,"eligibleRequired":1,"degreeTypeName":"Not 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