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TERMS OF EMPLOYMENT:

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Length of Position: 12 Months

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Hours: 40 per week

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SUMMARY

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Performs moderately complex (journey-level) technical support work on computer systems, mobile devices, and campus technology. Work involves providing first-line technical assistance for hardware and software issues, deploying and maintaining Apple/Windows devices, managing end-user accounts, and supporting technology across classrooms, offices, and residential dorms. Works under general supervision, with moderate latitude for the use of initiative and independent judgment.

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ESSENTIAL FUNCTIONS 

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This document in no way states or implies that these are the only duties to be performed by the employee occupying the position.

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Minimum Qualifications

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  1. Bachelor’s degree from an accredited college or university in computer science, computer information systems, management information systems, information technology or a related field.
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  2. One year of professional work experience supporting technology.
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  3. Hands-on experience supporting Apple (macOS/iOS) and Windows operating systems in a work or educational environment.
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  4. Sign Language: The applicant does not need to have sign language skills at hire but will be required to participate in sign language classes offered at TSD until reaching a level of INTERMEDIATE as evaluated on the Signed Language Proficiency Interview (SLPI).
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Desirable Qualifications

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  1. Technical support experience within an educational (K-12 or higher ed) setting.
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  2. Knowledge and work experience with Apple technology.
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  3. Experience using Mobile Device Management (MDM) software (e.g., Jamf Pro/School) for Apple device configuration and deployment.
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  4. Familiarity with endpoint security and antivirus applications (e.g., Sophos, Jamf Protect) in an enterprise or educational network.
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  5. Proficient sign language communication skills.
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Knowledge, Skills and Abilities/Attributes

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  1. Technical Knowledge: Working knowledge of Apple (macOS, iOS) and Microsoft Windows operating systems, basic networking concepts (DNS, DHCP, Wi-Fi), and end-user software applications.
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  2. Problem Solving: Skill in identifying, diagnosing, and resolving technical problems efficiently.
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  3. Communication: Ability to communicate clearly and professionally with colleagues, students, families, and administrators.
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  4. Organization & Reliability: Ability to prioritize helpdesk tickets, manage time effectively, follow administrative directions, and maintain detailed documentation.
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  5. Interpersonal Skills: Ability to maintain confidentiality, work collaboratively in a team environment, and adapt to evolving technology needs.
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SUPERVISOR

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Supervisor of Tech Support

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MILITARY OCCUPATION CODE 

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Information Technology Support Specialist II,
See page 2 of https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_InformationTechnology.pdf

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It is the Texas School for the Deaf’s (TSD) policy to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, political affiliation or belief, or any other characteristic protected by state, federal, or local law. TSD expressly prohibits any form of workplace discrimination or harassment based on any of these characteristics. Retaliation against individuals who oppose unlawful discrimination or participate in an employment discrimination proceeding is also prohibited. This policy applies to all terms and conditions of employment, including hiring, firing, promotions, training, wages, and benefits. In addition to federal law requirements, TSD complies with applicable state and local laws governing nondiscrimination in employment.

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