Job Title: Help Desk Field Technician
Reports To: Technology & Ops Coordinator
Organization: Tejano Center
Division: RYSS Texas Public Schools
Location: District Office
POSITION SUMMARY
The Help Desk Field Technician provides technical support to staff, teachers, administrators, and other users across Tejano Center for Community Concerns (TCCC) and Raul Yzaguirre Schools for Success (RYSS). This position serves as a first point of contact for technology-related issues and is responsible for troubleshooting, diagnosing, documenting, and resolving hardware, software, network, and equipment concerns.
The Help Desk Field Technician provides both remote and onsite support, assists with the installation and maintenance of technology equipment, maintains accurate inventory and service records, and works closely with the organization's contracted IT partner. The position requires strong customer service, communication, and problem-solving skills to ensure technology resources remain reliable and available to support organizational and instructional operations.
EDUCATION AND EXPERIENCE
Education
Experience
SKILLS, KNOWLEDGE, AND ABILITIES
**PLEASE OPEN ATTACHMENT FOR COMPLETE JOB DESCRIPTION DUTIES**
Work Calendar Status: 12 Months (238 Days)
Salary: MIN: $20/hrly MID: $22.88/hrly MAX: $26/hrly
FLSA Status: Non-Exempt
Emp Employment Status: Full-Time
","jobTypeName":"Full-time","positions":0,"payDisplay":0,"payMin":null,"payMax":null,"payTypeName":"Per Year","employerID":74272,"employerTypeID":30,"employerName":"Raul Yzaguirre Schools for Success - RYSS","employerDescription":null,"employerShowImage":0,"eoeStatement":"","requirements":null,"experienceRequired":null,"degreePreferred":0,"eligibleRequired":0,"degreeTypeName":"Not Provided","instructions":null,"internalQuestionsRequired":0,"employerAccountTypeID":21,"contactFirstName":"Juan J","contactLastName":"Santos","contactTitle":"Executive Director of Human Talent","contactAddress1":"2950 Broadway St.","contactAddress2":"","contactCity":"Houston","contactCountryID":1,"stateName":"Texas","countryName":"United States","contactPostalCode":"77017","contactPhone":"7136403700","contactFax":"","contactEmail":"juan.santos@tejanocenter.org","shiftType":null,"salaryCode":null,"contactUserID":576542,"displayEmployer":"RYSS Texas Public Schools","closeDate":"2050-12-31T23:59:00","timeZone":null,"internalCloseDate":null,"employmentStartDateTBD":false,"activeEmployer":true},"jobCategories":[{"category":"Support Staff","subCategory":"Maintenance"}],"applicationQuestions":null,"jobBoards":[],"jobLocations":[{"locationID":232325,"locationName":"District Office","displayLocation":"Houston, Texas","latitude":29.6909,"longitude":-95.2528,"locationDescription":null,"locationShowImage":0}],"baseDomainURL":null,"jobApplicationId":null,"jobApplicationStatusId":null,"jobBoardDistrict":false,"formattedExternalCloseDate":"Posted until filled","formattedInternalCloseDate":null,"isAtsJob":false,"jobApplicationDate":null}}