{"success":true,"message":"","validationErrors":[],"value":{"jobInfo":{"jobId":5905321,"jobTitle":"Technology Support Specialist","infoURL":"https://independencemission.tedk12.com/hire/ViewJob.aspx?JobID=2812","externalJobCode":"2812","applicationDeadline":null,"displayDate":"2026-08-27T04:00:00","internalDisplayDate":"2026-08-27T04:00:00","postDate":"2026-08-27T15:15:46","startDateShowDay":1,"startDate":null,"jobStatusID":30,"unionID":0,"unionName":null,"jobDescription":"<p>&nbsp;</p>\r\n<p><span style=\"font-size: 10pt;\"><strong>The Technology Support Specialist is responsible for servicing the technology support needs of all &nbsp;schools and buildings within the IMS organization. Duties will include but not limited to monitoring and &nbsp;maintaining technology systems, diagnosing hardware and software and solving technical/application &nbsp;problems both in person or remotely. The Technology Support Specialist reports to the Senior &nbsp;Manager/Director of Technology.&nbsp;&nbsp;</strong></span></p>\r\n<p><span style=\"font-size: 10pt;\">&nbsp;</span></p>\r\n<p><span style=\"font-size: 10pt;\"><strong>Duties & Expectations: &nbsp;</strong></span></p>\r\n<ul>\r\n<li><span style=\"font-size: 10pt;\">Completion of IMS technology-related repair, service and support tickets.</span></li>\r\n<li><span style=\"font-size: 10pt;\">Perform and complete tech support requests and repairs in all IMS buildings as listed in the technology repair schedule.&nbsp;&nbsp;</span></li>\r\n<li><span style=\"font-size: 10pt;\">Inventory of Technology Department equipment, tools, software and support systems.</span></li>\r\n<li><span style=\"font-size: 10pt;\"><span style=\"font-weight: 400;\">Perform installation and repair of printers, copiers, computers, equipment, devices, cables, </span><span style=\"font-weight: 400;\">operating systems and software. </span><span style=\"font-weight: 400;\">&nbsp;</span></span></li>\r\n<li><span style=\"font-size: 10pt;\">Chromebook and Laptop configuration, collection, repair and distribution.</span></li>\r\n<li><span style=\"font-size: 10pt;\">Work as directed with outside technology providers.</span></li>\r\n<li><span style=\"font-size: 10pt;\">Installation of monitors, telephones, wireless access points and network switch devices.</span></li>\r\n<li><span style=\"font-size: 10pt;\">Support technology and services to users related to but not limited to the following:</span></li>\r\n<ul>\r\n<li><span style=\"font-weight: 400; font-size: 10pt;\">User issues with e-mail, telephones, laptops and Tech Request Repair system.</span></li>\r\n<li><span style=\"font-weight: 400; font-size: 10pt;\">Auditorium Audio-Visual equipment, systems with inside and outside presenters.</span></li>\r\n<li><span style=\"font-size: 10pt;\"><span style=\"font-weight: 400;\">Smartboard software and hardware configuration. </span><span style=\"font-weight: 400;\">&nbsp;</span></span></li>\r\n</ul>\r\n<li><span style=\"font-size: 10pt;\">Adding staff and employee entries into Security ID Card Systems.</span></li>\r\n<li><span style=\"font-size: 10pt;\">Maintain records of daily data communication/inventory transactions, problems and <span style=\"font-weight: 400;\">remedial actions taken, or installation activities.</span></span></li>\r\n<li><span style=\"font-size: 10pt;\">Other tasks as assigned by the Senior Manager/Director of Technology.</span></li>\r\n</ul>\r\n<p><span style=\"font-size: 10pt;\"><strong>Qualifications:&nbsp;&nbsp;</strong></span></p>\r\n<ul>\r\n<li><span style=\"font-size: 10pt;\">CompTIA A+ Certificate.</span></li>\r\n<li><span style=\"font-size: 10pt;\">CompTIA Net+ Certificate desirable.</span></li>\r\n<li><span style=\"font-size: 10pt;\">Microsoft/Azure Windows Desktop Certification desirable.</span></li>\r\n<li><span style=\"font-size: 10pt;\">Experience and knowledge with the following Platforms & Systems:</span></li>\r\n<ul>\r\n<li><span style=\"font-size: 10pt;\">Chromebooks & Windows Laptops/Desktops. <span style=\"font-weight: 400;\">&nbsp;</span></span></li>\r\n<li><span style=\"font-size: 10pt;\">Office 365, Outlook (Web and Desktop) and G-Mail. <span style=\"font-weight: 400;\">&nbsp;</span></span></li>\r\n<li><span style=\"font-size: 10pt;\">Network Protocols &ndash; DNS, DHCP and TCP/IP. <span style=\"font-weight: 400;\">&nbsp;</span></span></li>\r\n<li><span style=\"font-size: 10pt;\">Operating System Command Line Tasks and Functions. <span style=\"font-weight: 400;\">&nbsp;</span></span></li>\r\n<li><span style=\"font-size: 10pt;\">Microsoft Windows 8 through 11.&nbsp;</span></li>\r\n</ul>\r\n</ul>\r\n<p><span style=\"font-size: 10pt;\"><strong>Requirements: &nbsp;</strong></span></p>\r\n<ul>\r\n<li><span style=\"font-size: 10pt;\">1 year or more of technology support experience.</span></li>\r\n<li><span style=\"font-size: 10pt;\">History of working in a K-12 educational environment desirable.</span></li>\r\n<li><span style=\"font-size: 10pt;\">Strong problem-solving skills.</span></li>\r\n<li><span style=\"font-size: 10pt;\">Exceptional customer-service personality.</span></li>\r\n<li><span style=\"font-size: 10pt;\"><span style=\"font-weight: 400;\">Reliable transportation to transfer up to 25 devices or 100 pounds of total equipment </span><span style=\"font-weight: 400;\">weight.</span></span></li>\r\n<li><span style=\"font-size: 10pt;\">Able to lift/move technology equipment not more than 50 pounds alone.</span></li>\r\n</ul>\r\n<p><span style=\"font-size: 10pt;\">&nbsp;</span></p>\r\n<p><span style=\"font-size: 10pt;\"><strong>Other Pertinent Information: &nbsp;</strong></span></p>\r\n<ul>\r\n<li><span style=\"font-size: 10pt;\">Supervisory Authority: None.</span></li>\r\n<li><span style=\"font-size: 10pt;\"><span style=\"font-weight: 400;\">Benefits: Full-Time employees are eligible for 403b matching contributions, healthcare </span><span style=\"font-weight: 400;\">insurance, and generous paid sick and personal time.</span></span></li>\r\n<li><span style=\"font-size: 10pt;\">Department: Information Technology Position</span></li>\r\n<li><span style=\"font-weight: 400; font-size: 10pt;\"><span style=\"font-weight: 400;\">Classification: Full Time, 12 months</span></span></li>\r\n</ul>\r\n<p><span style=\"font-size: 10pt;\">&nbsp;</span></p>\r\n<p><span style=\"font-size: 10pt;\"><strong>EOE:&nbsp;</strong>IMS is proud to be an equal opportunity employer and celebrates staff diversity. We strive to be and build a diverse team that is representative of our students and the communities in which we serve. If you identify as an individual of color, we highly encourage you to apply!</span></p>\r\n<p><span style=\"font-size: 10pt;\">&nbsp;</span></p>\r\n<p><span style=\"font-size: 10pt;\">&nbsp;</span></p>\r\n<p><span style=\"font-size: 10pt;\">&nbsp;</span></p>\r\n<p><span style=\"font-size: 10pt;\">&nbsp;</span></p>\r\n<p><span style=\"font-size: 10pt;\"><em>Want to learn more about <span style=\"text-decoration: underline;\">IMS</span> and our school locations? Please visit:</em> <a href=\"https://independencemissionschools.org/schools/\">https://independencemissionschools.org/schools/</a></span></p>\r\n<p><span style=\"font-size: 10pt;\">&nbsp;</span></p>","jobTypeName":"Full-time","positions":1,"payDisplay":1,"payMin":40000.00,"payMax":42745.00,"payTypeName":"","employerID":100584,"employerTypeID":50,"employerName":"Independence Mission Schools","employerDescription":"Independence Mission Schools provides a transformative Catholic education by developing students intellectually, emotionally, and spiritually. Our approach offers families of all faiths and income levels the opportunity for their children to learn in a nurturing environment and grow in a culture of love, setting them on the path to a promising future.","employerShowImage":0,"eoeStatement":"x","requirements":null,"experienceRequired":0,"degreePreferred":0,"eligibleRequired":1,"degreeTypeName":"Not Provided","instructions":null,"internalQuestionsRequired":0,"employerAccountTypeID":21,"contactFirstName":"Natalie","contactLastName":"Roche","contactTitle":"","contactAddress1":"1012 W Thompson St","contactAddress2":"","contactCity":"Philadelphia","contactCountryID":1,"stateName":"Pennsylvania","countryName":"United States","contactPostalCode":"19122","contactPhone":"610-200-5100","contactFax":"","contactEmail":"nroche@imsphila.org","shiftType":"Full-Time","salaryCode":"Per Year","contactUserID":369985,"displayEmployer":"Central Office","closeDate":"2050-01-01T00:00:00","timeZone":"Eastern Standard Time","internalCloseDate":"2050-01-01T00:00:00","employmentStartDateTBD":false,"activeEmployer":true},"jobCategories":[],"applicationQuestions":null,"jobBoards":[{"jobBoardName":"Independence Mission Schools","jobBoardUrl":"https://independencemission.schoolspring.com"}],"jobLocations":[{"locationID":164585,"locationName":"Central Office","displayLocation":"Philadelphia, Pennsylvania","latitude":39.9723,"longitude":-75.1535,"locationDescription":"","locationShowImage":0}],"baseDomainURL":null,"jobApplicationId":null,"jobApplicationStatusId":null,"jobBoardDistrict":true,"formattedExternalCloseDate":"Posted until filled","formattedInternalCloseDate":"Posted until filled","isAtsJob":true,"jobApplicationDate":null}}