{"success":true,"message":"","validationErrors":[],"value":{"jobInfo":{"jobId":5912211,"jobTitle":"Information Technology (IT) Systems Specialist - Level II","infoURL":"https://iu17.tedk12.com/hire/ViewJob.aspx?JobID=219","externalJobCode":"219","applicationDeadline":null,"displayDate":"2026-09-02T04:00:00","internalDisplayDate":"2026-09-02T04:00:00","postDate":"2026-09-02T12:33:51","startDateShowDay":1,"startDate":null,"jobStatusID":50,"unionID":0,"unionName":null,"jobDescription":"<p><strong>QUALIFICATIONS (Minimum):</strong><br />An Associate or Bachelor&rsquo;s degree in Computer Science with at least 2 years of relevant<br />experience; alternatively, industry-standard certifications or equivalent professional experience<br />will be considered in lieu of a formal degree.</p>\r\n<p>&nbsp;</p>\r\n<p><strong>Basic Functions:</strong><br />A Information Technology (IT) Systems Specialist - Level II at BLaST provides advanced<br />support, maintenance, and optimization of IT systems for a diverse client base, including<br />businesses, school districts, government agencies, and internal infrastructure. This mid-level<br />position is a strong blend of technical skills, problem-solving abilities, and customer service<br />excellence.</p>\r\n<p><br /><strong>Core Responsibilities:</strong></p>\r\n<ul>\r\n<li>Troubleshooting: Efficiently address and resolve complex technical issues that exceed</li>\r\n<li>first-level support capabilities, focusing on specialized software and hardware</li>\r\n<li>challenges.</li>\r\n<li>System Upgrades and Implementations: Lead and assist in the execution of system</li>\r\n<li>upgrades or new system deployments, prioritizing minimal operational disruption and</li>\r\n<li>seamless integration.</li>\r\n<li>Administering Cloud-Based Services: Configuring, managing, securing, and</li>\r\n<li>troubleshooting a suite of cloud-based applications and tools such as Exchange Online,</li>\r\n<li>Intune, Autopilot, SharePoint, and Google Workspace, ensuring smooth operation to</li>\r\n<li>support business functions.</li>\r\n<li>System Maintenance and Monitoring: Perform regular checks on client systems for</li>\r\n<li>optimal performance, executing routine maintenance tasks like patch management,</li>\r\n<li>software updates, and system backups to mitigate potential issues.</li>\r\n<li>Client Consultation and Training: Provide expert technical advice to clients regarding</li>\r\n<li>IT infrastructure best practices and conduct training sessions for client staff on new</li>\r\n<li>systems or software applications.</li>\r\n<li>On-Call Outage Responsibilities: Serve as a contact for System outages, including</li>\r\n<li>immediate troubleshooting and coordination with relevant teams to ensure timely</li>\r\n<li>resolution following IU17 defined protocols. This responsibility requires availability</li>\r\n<li>outside of standard working hours, including weekends and holidays, to address urgent</li>\r\n<li>system issues.</li>\r\n</ul>\r\n<p><br /><strong>KNOWLEDGE, SKILLS, AND ABILITIES:</strong></p>\r\n<ul>\r\n<li>Operating Systems: Advanced knowledge of operating systems (Windows Server,</li>\r\n<li>Linux/Unix) including installation, configuration, and maintenance. Familiarity with server</li>\r\n<li>roles and features. Virtualization Technologies: Proficiency in virtualization</li>\r\n<li>technologies and platforms (e.g., VMware, Hyper-V) for creating and managing virtual</li>\r\n<li>machines, understanding of storage, networking, and compute resource allocation.</li>\r\n<li>Active Directory & Network Services: Experience with Active Directory setup and</li>\r\n<li>management, including group policy, user and group management, and DNS/DHCP</li>\r\n<li>configurations.</li>\r\n<li>Storage Solutions: Understanding of storage technologies (SAN, NAS) and protocols</li>\r\n<li>(iSCSI, NFS, SMB). Ability to manage storage allocations, permissions, and backups.</li>\r\n<li>Backup and Disaster Recovery: Experience with backup solutions, data recovery</li>\r\n<li>strategies, and business continuity planning. Familiarity with tools for data backup,</li>\r\n<li>restoration, and replication.</li>\r\n<li>Security Best Practices: Strong understanding of IT security principles, including</li>\r\n<li>firewalls, antivirus solutions, patch management, and vulnerability management.</li>\r\n<li>Knowledge of compliance standards relevant to the organization.</li>\r\n<li>Scripting and Automation: Skills in scripting languages (e.g., PowerShell, Bash) for</li>\r\n<li>automation of tasks, system administration, and deployment of software updates.</li>\r\n<li>Networking Fundamentals: Basic understanding of networking concepts (TCP/IP,</li>\r\n<li>LAN/WAN, subnetting, routing, and switching) to support network connectivity and</li>\r\n<li>troubleshoot issues.</li>\r\n</ul>\r\n<p>&nbsp;</p>\r\n<p><strong>Essential Functions:</strong></p>\r\n<ul>\r\n<li>Implement and manage security protocols to safeguard systems against threats.</li>\r\n<li>Ensure adherence to relevant IT policies, standards, and regulations.</li>\r\n<li>Deliver exceptional service, showcasing patience, empathy, and professionalism.</li>\r\n<li>Achieve client satisfaction through effective communication and timely issue resolution.</li>\r\n<li>Accurately maintain and update records of support requests and resolutions.</li>\r\n<li>Regularly update knowledge base articles to reflect solutions for common issues.</li>\r\n<li>Create and maintain customer network documentation.</li>\r\n<li>Exhibit strong phone and in-person communication skills.</li>\r\n<li>Demonstrate the ability to interact effectively with IT professionals and end-users.</li>\r\n<li>Maintain clear and concise verbal and written communication abilities.</li>\r\n<li>Good organizational skills and the ability to manage multiple tasks simultaneously.</li>\r\n<li>Continuously advance personal and professional IT competencies.</li>\r\n<li>Stay informed about emerging trends in the IT field.</li>\r\n<li>Must demonstrate a strong initiative in self-learning and professional development.</li>\r\n<li>Actively seeks out educational opportunities, workshops, and industry seminars to</li>\r\n<li>enhance technical knowledge and stay current with emerging network technologies and</li>\r\n<li>best practices.</li>\r\n<li>Maintain a valid driver's license and access to a reliable vehicle for scheduled and</li>\r\n<li>unscheduled travel.</li>\r\n<li>Demonstrate punctuality and reliability.</li>\r\n<li>Possess the physical ability to lift equipment weighing up to 50 pounds.</li>\r\n<li>Participate in on-call rotation to provide after-hours support for critical network issues.</li>\r\n<li>Attend relevant training sessions or workshops to maintain and enhance technical skills.</li>\r\n<li>Travel Requirements: Regular travel to various IU locations and customer sites is</li>\r\n<li>mandatory. This may include travel outside of BLaST IU17&rsquo;s region and necessitates</li>\r\n<li>overnight stays, which will be covered by the employer as per company policy.</li>\r\n<li>Be prepared to undertake other duties as assigned.</li>\r\n</ul>","jobTypeName":"Full-time","positions":1,"payDisplay":0,"payMin":0.00,"payMax":0.00,"payTypeName":"","employerID":107621,"employerTypeID":1,"employerName":"Blast Intermediate Unit 17","employerDescription":null,"employerShowImage":0,"eoeStatement":null,"requirements":null,"experienceRequired":0,"degreePreferred":0,"eligibleRequired":1,"degreeTypeName":"Not Provided","instructions":null,"internalQuestionsRequired":0,"employerAccountTypeID":21,"contactFirstName":null,"contactLastName":null,"contactTitle":null,"contactAddress1":null,"contactAddress2":null,"contactCity":null,"contactCountryID":0,"stateName":null,"countryName":null,"contactPostalCode":null,"contactPhone":null,"contactFax":null,"contactEmail":null,"shiftType":"Full-Time","salaryCode":"","contactUserID":0,"displayEmployer":"BLaST - South Office","closeDate":"2050-01-01T00:00:00","timeZone":"Eastern Standard Time","internalCloseDate":"2050-01-01T00:00:00","employmentStartDateTBD":false,"activeEmployer":true},"jobCategories":[],"applicationQuestions":null,"jobBoards":[{"jobBoardName":"Blast Intermediate Unit 17","jobBoardUrl":"https://iu17.schoolspring.com"}],"jobLocations":[{"locationID":212995,"locationName":"BLaST - South Office","displayLocation":"Williamsport, Pennsylvania","latitude":41.228,"longitude":-77.0569,"locationDescription":null,"locationShowImage":0}],"baseDomainURL":null,"jobApplicationId":null,"jobApplicationStatusId":null,"jobBoardDistrict":true,"formattedExternalCloseDate":"Posted until filled","formattedInternalCloseDate":"Posted until filled","isAtsJob":true,"jobApplicationDate":null}}