| \r\n | \r\n JOB TITLE \r\n | \r\n\r\n SUPPORT TECHNICIAN \r\n | \r\n
| \r\n REPORTS TO \r\n | \r\n\r\n CHIEF INFORMATION OFFICER \r\n | \r\n|
| \r\n SALARY SCHEDULE/GRADE \r\n | \r\n\r\n SALARY LEVEL 6 + ADMIN STIPEND LEVEL 0 \r\n | \r\n|
| \r\n CONTRACTED DAYS AND/OR HOURS \r\n | \r\n\r\n UP TO 240 DAYS, UP TO 8 HOURS PER DAY \r\n | \r\n|
| \r\n EXEMPT STATUS \r\n | \r\n\r\n EXEMPT \r\n | \r\n|
| \r\n JOB CLASS CODE \r\n | \r\n\r\n 7504 \r\n | \r\n|
| \r\n POSITION CLASSIFICATION \r\n | \r\n\r\n CLASSIFIED PROFESSIONAL \r\n | \r\n|
| \r\n DATE APPROVED \r\n | \r\n\r\n 4/21/2026 \r\n | \r\n
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| \r\n QUALIFICATIONS \r\n | \r\n
| \r\n Experience supporting users in an IT helpdesk environment \r\n | \r\n
| \r\n Two years of responsible information technology services preferred. \r\n | \r\n
| \r\n Bachelors Degree Required \r\n | \r\n
\r\n
| \r\n POSITION SUMMARY \r\n | \r\n
| \r\n Responsible for the management and performance of the district wide Local Student Helpdesk initiative. Perform a variety of skilled and technical duties related to the installation, repair, alteration and maintenance of computers, printers and other peripheral equipment Efficiently complete assigned tickets from the help desk queue; Communicate unresolved tickets to the Help Desk Coordinator; Assist with technology department projects. \r\n | \r\n
\r\n
| \r\n DISTRICT AND SCHOOL PRIORITY ALIGNMENT \r\n | \r\n
| \r\n Align actions with district and school values and core priorities. \r\nEvaluated based on the efficacy of aligned actions. \r\n | \r\n
\r\n
| \r\n PERFORMANCE RESPONSIBILITIES \r\n | \r\n
| \r\n Oversees district wide Local Student Helpdesk initiative \r\n | \r\n
| \r\n Provide phone and onsite support to users for a variety of technical issues. \r\n | \r\n
| \r\n Complete help desk tickets as assigned. \r\n | \r\n
| \r\n Run AV and network cables. \r\n | \r\n
| \r\n Perform IOS troubleshooting. \r\n | \r\n
| \r\n Troubleshoot network connectivity issues. \r\n | \r\n
| \r\n Participate in the diagnosis, maintenance, and repair of District technology devices and equipment. \r\n | \r\n
| \r\n Lead Student Technology Workers (Approximately 4 people) \r\n | \r\n
| \r\n Demonstrate a commitment to professional growth. \r\n | \r\n
| \r\n Demonstrate punctuality and regular attendance. \r\n | \r\n
| \r\n Maintain appropriate professional appearance. \r\n | \r\n
| \r\n Adhere to the appropriate code of ethics. \r\n | \r\n
| \r\n Perform other duties as assigned by Superintendent or designee. \r\n | \r\n
\r\n
| \r\n KNOWLEDGE AND ABILITIES \r\n | \r\n
| \r\n Basic understanding of Active Directory. \r\n | \r\n
| \r\n Basic knowledge of Group Policy. \r\n | \r\n
| \r\n Basic knowledge of G Suite \r\n | \r\n
| \r\n Ability to install and configure Windows 10. \r\n | \r\n
| \r\n Ability to install Microsoft Office. \r\n | \r\n
| \r\n DHCP and DNS. \r\n | \r\n
| \r\n Basic network and routing concepts. \r\n | \r\n
| \r\n Ability to prioritize help desk tickets. \r\n | \r\n
| \r\n Strong communication and organization skills. \r\n | \r\n
| \r\n Read, interpret and apply detailed and technical written and oral instructions. \r\n | \r\n
\r\n
| \r\n PHYSICAL DEMANDS \r\n | \r\n
| \r\n Work is performed while standing, sitting and/or walking. \r\n | \r\n
| \r\n Requires bending, squatting, crawling, climbing, and reaching. \r\n | \r\n
| \r\n Must have an adequate range of motion in the upper extremities. \r\n | \r\n
| \r\n Persons performing service in this position classification will exert 50 pounds of force frequently to lift, carry, push, pull, or otherwise move objects. \r\n | \r\n
| \r\n Requires the ability to communicate effectively using speech, vision and hearing. \r\n | \r\n
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