{"success":true,"message":"","validationErrors":[],"value":{"jobInfo":{"jobId":5920133,"jobTitle":"Technology Specialist","infoURL":"https://usd116.tedk12.com/hire/ViewJob.aspx?JobID=3474","externalJobCode":"3474","applicationDeadline":null,"displayDate":"2026-09-09T05:00:00","internalDisplayDate":"2026-09-09T05:00:00","postDate":"2026-09-09T20:31:49","startDateShowDay":1,"startDate":null,"jobStatusID":30,"unionID":0,"unionName":null,"jobDescription":"<p><strong>TITLE:</strong><span style=\"font-weight: 400;\">&nbsp;Technology Specialist</span></p>\r\n<p><span style=\"font-weight: 400;\">&nbsp;</span></p>\r\n<p><strong>LOCATION:</strong><span style=\"font-weight: 400;\">&nbsp;Urbana School District #116 School Buildings</span></p>\r\n<p><span style=\"font-weight: 400;\">&nbsp;</span></p>\r\n<p><strong>HOURS:</strong><span style=\"font-weight: 400;\">&nbsp;7:30 AM - 4:30 PM</span></p>\r\n<p><span style=\"font-weight: 400;\">&nbsp;</span></p>\r\n<p><strong>SUPERVISOR:</strong><span style=\"font-weight: 400;\">&nbsp;Chief Information Officer</span></p>\r\n<p><span style=\"font-weight: 400;\">&nbsp;</span></p>\r\n<p><strong>JOB SUMMARY:</strong><span style=\"font-weight: 400;\">&nbsp;Provides customer service-oriented technical support for all District end-users (students, teachers).&nbsp; Working with other members of the technology department, handles the installation, maintenance, and repair of District hardware and software.&nbsp;This role ensures that teachers and students have reliable access to technology.&nbsp;</span></p>\r\n<p><span style=\"font-weight: 400;\">&nbsp;</span></p>\r\n<p><strong>ESSENTIAL FUNCTIONS:&nbsp;</strong><span style=\"font-weight: 400;\">To perform this job successfully, an individual must be able to perform each essential function.</span></p>\r\n<ul>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Responds to end-user helpdesk tickets in a timely manner, escalating if needed</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Troubleshoots and resolves hardware and software network issues</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Report and escalate critical IT issues</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Performs administrative duties for Windows, Mac and Chrome devices</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Performs administrative duties for Google accounts and Chrome devices within Google Admin Console</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Conduct training and provide technical guidance to staff and students on device usage, software applications, and digital tools</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Configures and deploys end-user devices</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Performs system imaging</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Maintain a fleet of Chromebooks, iPads, interactive displays, IP phones, multifunction printer/copiers, cameras, network and wireless hardware, and other IT infrastructure</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Assist with IT departmental projects and District wide upgrades</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Creates and maintains accurate and current documentation (FAQ, how-to, etc.)</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Discovers potential service problems by identifying patterns occurring across separate help desk tickets and customer reports</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Participate in the establishment, implementation, and enforcement of various hardware and software policies, procedures, and guidelines</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Support District IT initiatives in buildings including AI, VR/AR, digital testing and curriculum, interactive classroom instruction and others.</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Conducts District technology inventory</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Performs other related job duties as assigned.</span></li>\r\n</ul>\r\n<p><strong>REQUIRED EDUCATION & EXPERIENCE</strong></p>\r\n<ul>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">High School Diploma</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Any combination of two (2) years of directly related work experience or college coursework that would provide technical knowledge in installing, upgrading, troubleshooting, and maintaining end user devices (e.g. laptops, desktops, tablets) and peripherals (e.g. printers, scanners) in a medium to large sized company environment.</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">IT certifications highly desirable, but not required</span></li>\r\n</ul>\r\n<p><strong>REQUIRED SKILLS:</strong></p>\r\n<ul>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Strong administration skills with Windows and Mac Operating Systems</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Strong hardware and software troubleshooting skills</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Knowledge of computer best practices and system security principles</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Maintain an organized working environment</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Ability to effectively follow clear, detailed policies and operating procedures</span></li>\r\n</ul>\r\n<p><strong>OTHER SKILLS AND ABILITIES:</strong></p>\r\n<ul>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Keen attention to detail</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Ability to work independently with minimal supervision</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Ability to evaluate and prioritize tasks to meet deadlines</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Strong verbal and written communication skills</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Exceptional interpersonal skills</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Ability to work on projects within a team environment</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Strong customer service orientation</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Ability to effectively communicate to technical and non-technical staff at all levels of the organization</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Reliable transportation to travel between District buildings&nbsp;</span></li>\r\n</ul>\r\n<p><strong>TERMS OF EMPLOYMENT:</strong><span style=\"font-weight: 400;\">&nbsp;12 Months</span></p>\r\n<p><span style=\"font-weight: 400;\">&nbsp;</span></p>\r\n<p><strong>START DATE: &nbsp;ASAP</strong></p>\r\n<p><span style=\"font-weight: 400;\">&nbsp;</span></p>\r\n<p><strong>EVALUATION:&nbsp;</strong><span style=\"font-weight: 400;\">Performance of this job will be evaluated by the Chief Information Officer, using the District&rsquo;s evaluation instrument.</span></p>\r\n<p><span style=\"font-weight: 400;\">&nbsp;</span></p>\r\n<p><strong>NOTE:</strong><span style=\"font-weight: 400;\">&nbsp;This position is not within the collective bargaining unit or an administrative position. &nbsp;This is a non-exepmt position. &nbsp;Salary range $21.63-$26.44 dependent&nbsp;on expereince</span></p>\r\n<p><span style=\"font-weight: 400;\">&nbsp;</span></p>\r\n<p><strong>AN EQUAL OPPORTUNITY EMPLOYER</strong></p>\r\n<p><br /><br /><br /></p>","jobTypeName":"Full-time","positions":1,"payDisplay":0,"payMin":0.00,"payMax":0.00,"payTypeName":"","employerID":98327,"employerTypeID":20,"employerName":"Urbana School District #116","employerDescription":"","employerShowImage":1,"eoeStatement":"x","requirements":null,"experienceRequired":3,"degreePreferred":10,"eligibleRequired":1,"degreeTypeName":"High School/Trade School","instructions":null,"internalQuestionsRequired":0,"employerAccountTypeID":21,"contactFirstName":"John Gutzmer","contactLastName":null,"contactTitle":"CIO","contactAddress1":"Central Office","contactAddress2":null,"contactCity":null,"contactCountryID":0,"stateName":null,"countryName":null,"contactPostalCode":null,"contactPhone":"","contactFax":null,"contactEmail":"jgutzmer@usd116.org","shiftType":"8.0 Hours Per Day","salaryCode":"","contactUserID":348552,"displayEmployer":"USD #116","closeDate":"2050-01-01T00:00:00","timeZone":"Central Standard Time","internalCloseDate":"2050-01-01T00:00:00","employmentStartDateTBD":false,"activeEmployer":true},"jobCategories":[],"applicationQuestions":null,"jobBoards":[{"jobBoardName":"Urbana School District #116","jobBoardUrl":"https://usd116.schoolspring.com"}],"jobLocations":[{"locationID":196504,"locationName":"USD #116","displayLocation":"Urbana, Illinois","latitude":40.1156,"longitude":-88.1953,"locationDescription":null,"locationShowImage":0}],"baseDomainURL":null,"jobApplicationId":null,"jobApplicationStatusId":null,"jobBoardDistrict":true,"formattedExternalCloseDate":"Posted until 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