{"success":true,"message":"","validationErrors":[],"value":{"jobInfo":{"jobId":5926870,"jobTitle":"IST - Analyst, Operational Support","infoURL":"https://jobs.polkschoolsfl.com/job/IST-Analyst%2C-Operational-Support/4374-en_US","externalJobCode":"4374","applicationDeadline":"2026-09-21T05:09:55","displayDate":"2026-09-15T05:09:08","internalDisplayDate":null,"postDate":"2026-09-15T05:09:08","startDateShowDay":1,"startDate":null,"jobStatusID":60,"unionID":0,"unionName":null,"jobDescription":"<div><div><div><h2>Note:</h2></div><div><p>This posting will close at 4pm on 09/21/2026.</p></div></div><div><div><h2>Position Title</h2></div><div><p>IST - Analyst, Operational Support</p></div></div><div><div><h2>Custom Job Purpose</h2></div><div><p>This position exists to provide advanced technical work in the District Office Data Center, including systems access, account management, change management, network monitoring and security event response.</p></div></div><div><div><h2>Essential Functions of this Job</h2></div><div><li>&nbsp; Maintains a daily calendar for each School Board member.</li></div></div><div><div><h2>Essential Functions of this Job (cont.)</h2></div><div></div></div><div><div><h2>Non-Essential Functions of this Job</h2></div><div><p>Performs other duties as assigned.</p></div></div><div><div><h2>Qualifications</h2></div><div><p>Graduation from an accredited high school required. Associate degree preferred. Must have at least two years' experience in a Windows environment with extensive use of Microsoft Office applications. Experience managing and troubleshooting user accounts in an Active Directory and/or Microsoft 365 environment is a plus. Experience providing end-user technical support via e-mail or ticketing system is preferred.</p></div></div><div><div><h2>Knowledge, Skills and Abilities</h2></div><div><p>Considerable knowledge of Microsoft Office applications Knowledge of Active Directory, Exchange, and Microsoft 365 preferred. Ability to troubleshoot user account-related issues and professionally communicate in writing. Ability to understand and follow complex oral and written instructions with minimal supervision. Ability to learn new procedures, instructions, and systems. Bilingual/biliterate preferred.</p></div></div><div><div><h2>Work Context</h2></div><div><p>Requires sitting and some standing, walking and moving about to coordinate work. Requires face-to-face discussions and contact with, individuals and/or teams. Requires the use of alternative communication systems, such as electronic mail, telephones and computers. Requires coordination of work tasks to establish priorities, set goals and meet deadlines. Requires work with both internal and external contacts.</p></div></div><div><div><h2>Physical Environment</h2></div><div><p>Requires working indoors in environmentally controlled conditions. Requires sitting for the majority of the day, and the ability to lift, carry, move and/or position objects frequently weighing up to 20 pounds and infrequently up to 50 pounds.</p></div></div><div><div><h2>Collective Bargaining Agreement</h2></div><div><p>1 - Non-Union - F4 - 12-mo OSP-Exempt</p></div></div><div><div><h2>Salary Grade</h2></div><div><p>SG17</p></div></div><div><div><h2>Pay Grade</h2></div><div><p>N/A</p></div></div><div><div><h2>FLSA Status</h2></div><div><p>Exempt</p></div></div><div><div><h2>Local Code</h2></div><div><p>10433</p></div></div><div><div><h2>EEO5</h2></div><div><p>50</p></div></div><div><div><h2>Approval Date</h2></div><div><p>5/10/2022</p></div></div><div><div><h2>Date Last Revised</h2></div><div></div></div></div>","jobTypeName":"Full-time","positions":0,"payDisplay":0,"payMin":null,"payMax":null,"payTypeName":"Per Year","employerID":109161,"employerTypeID":20,"employerName":"Polk County Public Schools","employerDescription":null,"employerShowImage":0,"eoeStatement":"x","requirements":null,"experienceRequired":null,"degreePreferred":0,"eligibleRequired":0,"degreeTypeName":"Not Provided","instructions":null,"internalQuestionsRequired":0,"employerAccountTypeID":22,"contactFirstName":"Polk County","contactLastName":"Public Schools","contactTitle":"","contactAddress1":"1907 South Floral Ave.","contactAddress2":"","contactCity":"Bartow","contactCountryID":1,"stateName":"Florida","countryName":"United States","contactPostalCode":"33830","contactPhone":"863-534-0781","contactFax":"","contactEmail":"jobs@polk-fl.net","shiftType":null,"salaryCode":null,"contactUserID":568801,"displayEmployer":"Polk County Public Schools","closeDate":"2026-09-21T05:09:55","timeZone":"UTC","internalCloseDate":null,"employmentStartDateTBD":true,"activeEmployer":true},"jobCategories":[],"applicationQuestions":null,"jobBoards":[{"jobBoardName":"Florida Department of Education","jobBoardUrl":"https://fldoe.schoolspring.com"}],"jobLocations":[{"locationID":237338,"locationName":"District Office, Bartow, FL, USA, 33830","displayLocation":"Bartow, Florida","latitude":27.8916,"longitude":-81.8006,"locationDescription":null,"locationShowImage":0}],"baseDomainURL":null,"jobApplicationId":null,"jobApplicationStatusId":null,"jobBoardDistrict":false,"formattedExternalCloseDate":"Sep 21, 2026 5:09 AM (UTC)","formattedInternalCloseDate":null,"isAtsJob":false,"jobApplicationDate":null}}