{"success":true,"message":"","validationErrors":[],"value":{"jobInfo":{"jobId":5943738,"jobTitle":"Technology Specialist I","infoURL":"https://wicomico.tedk12.com/hire/ViewJob.aspx?JobID=710","externalJobCode":"710","applicationDeadline":"2026-10-07T03:59:00","displayDate":"2026-09-29T04:00:00","internalDisplayDate":"2026-09-29T04:00:00","postDate":"2026-09-29T14:57:59","startDateShowDay":1,"startDate":null,"jobStatusID":50,"unionID":0,"unionName":null,"jobDescription":"<p><strong>Salary: (Non-negotiable)&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;</strong><br />$38,792 - $53,664 ,&nbsp;includes employee <a href=\"https://www.wicomicoschools.org/page/benefits-for-current-employees/\">benefits package</a><br />Paygrade 7<br />&nbsp;<br /><strong>Hours:</strong><br />40 hours, 12 months, 260 days&nbsp;<br />Contract Unit: &nbsp;This position is part of the non-supervisory support services bargaining unit.<br />FLSA: &nbsp;Non exempt<br />&nbsp;</p>\r\n<p><strong>General Function</strong>&nbsp;</p>\r\n<p>The Technology Specialist I is responsible for working independently and as part of a team supporting and managing technology systems in a school environment to ensure seamless operation. Key responsibilities include maintaining a 1:1 student laptop program, mobile device management, overseeing the visitor management system, and supporting audio/visual (A/V) technology in classrooms. The role requires excellent customer service skills to assist staff, teachers, and students with technical support, ensuring that all users can effectively utilize technology to enhance learning and operations. This role ensures compliance with inventory control practices for technology assets and oversees the monitoring, prioritization, and management of tickets within the ticketing system to maintain efficiency and quality service. The ideal candidate is proactive, solutions-oriented, and committed to fostering a positive and efficient technology experience for the school community.&nbsp;<br /><br /><strong>Qualifications</strong></p>\r\n<ul>\r\n<li><span style=\"font-size: 10pt;\">High School Diploma or equivalent (GED).</span>&nbsp;</li>\r\n<li><span style=\"font-size: 10pt;\">Understanding of Help Desk processes, procedures, and tools.&nbsp;</span></li>\r\n<li><span style=\"font-size: 10pt;\">Knowledge of Microsoft operating systems and Microsoft Office products.&nbsp;</span></li>\r\n<li><span style=\"font-size: 10pt;\">Knowledge of iPadOS.&nbsp;</span></li>\r\n<li><span style=\"font-size: 10pt;\">Ability to effectively troubleshoot and resolve hardware and software technical issues.&nbsp;</span></li>\r\n<li><span style=\"font-size: 10pt;\">Willingness to keep abreast of new trends in computer and endpoint software and hardware.&nbsp;</span></li>\r\n<li><span style=\"font-size: 10pt;\">Understanding of Audio-Video (A/V) systems, HDMI, VGA, interactive technologies with products such as Epson BrightLink Laser Projectors.&nbsp;</span></li>\r\n<li><span style=\"font-size: 10pt;\">Ability to demonstrate exceptional organizational and customer service skills.&nbsp;</span></li>\r\n<li><span style=\"font-size: 10pt;\">Ability to demonstrate excellent oral and written communication skills.&nbsp;</span></li>\r\n<li><span style=\"font-size: 10pt;\">Ability to lift computers and peripheral devices up to 50 pounds .</span></li>\r\n<li><span style=\"font-size: 10pt;\">Must possess and maintain a valid driver&rsquo;s license and must have own transportation for travel to all school sites in the county.</span></li>\r\n<li><span style=\"font-size: 10pt;\">Good work history including attendance.&nbsp;</span></li>\r\n<li><span style=\"font-size: 10pt;\">Ability to work independently and part of a platoon.&nbsp;</span></li>\r\n<li><span style=\"font-size: 10pt;\">Ability to work under minimum supervision.&nbsp;</span></li>\r\n</ul>\r\n<p><br /><strong>Responsibilities:</strong>&nbsp;&nbsp;</p>\r\n<ul>\r\n<li><span style=\"font-size: 10pt;\">Maintain and provide management of a school-wide 1:1 computer network.&nbsp;</span></li>\r\n<li><span style=\"font-size: 10pt;\">Provide extensive technical support to school staff as well as assistance to county computer technicians with installation and maintenance of computer equipment, software, networks, and cabling.&nbsp;</span></li>\r\n<li><span style=\"font-size: 10pt;\">Install, configure, monitor, and troubleshoot Microsoft Windows based client systems and iPadOS.</span></li>\r\n<li><span style=\"font-size: 10pt;\">Provide first level training for staff.&nbsp;</span></li>\r\n<li><span style=\"font-size: 10pt;\">Troubleshoot and repair Audio-Video-related products &ndash; interactive projectors, document cameras, and related wiring.&nbsp;</span></li>\r\n<li><span style=\"font-size: 10pt;\">Support and troubleshoot printing and faxing services including 3D Printers.&nbsp;</span></li>\r\n<li><span style=\"font-size: 10pt;\">Organization of laptop and iPad carts for classrooms.&nbsp;&nbsp;</span></li>\r\n<li><span style=\"font-size: 10pt;\">Monitor and adjust asset information for inventory accuracy, respond to requests for reporting and complete school asset audits as part of a county-wide audit.&nbsp;</span></li>\r\n<li><span style=\"font-size: 10pt;\">Assist with e-cycling of retired technology equipment.&nbsp;</span></li>\r\n<li><span style=\"font-size: 10pt;\">Monitor and carry out preventative maintenance on endpoint devices including projectors and A/V equipment.&nbsp;</span></li>\r\n<li><span style=\"font-size: 10pt;\">Assist with laptop distribution and collection of all laptops at the beginning and end of every school year.&nbsp;</span></li>\r\n<li><span style=\"font-size: 10pt;\">Perform general administration duties in Active Directory and Microsoft365.&nbsp;&nbsp;</span></li>\r\n<li><span style=\"font-size: 10pt;\">Diagnosis and repair hardware damage to student and staff laptops.&nbsp;</span></li>\r\n<li><span style=\"font-size: 10pt;\">Open, monitor, and resolve support tickets. Determine resolution to problems and update tickets upon completion as appropriate.&nbsp;</span></li>\r\n<li><span style=\"font-size: 10pt;\">Relocate computers, network equipment and cabling as needed.&nbsp;</span></li>\r\n<li><span style=\"font-size: 10pt;\">Perform other miscellaneous duties to facilitate the use of technology in accordance with the county technology plan in the organization.&nbsp;</span></li>\r\n<li><span style=\"font-size: 10pt;\">Assist other staff on special projects as directed.&nbsp;</span></li>\r\n</ul>","jobTypeName":"Full-time","positions":1,"payDisplay":0,"payMin":0.00,"payMax":0.00,"payTypeName":"","employerID":106271,"employerTypeID":20,"employerName":"Wicomico County Public Schools","employerDescription":null,"employerShowImage":0,"eoeStatement":"x","requirements":null,"experienceRequired":0,"degreePreferred":10,"eligibleRequired":1,"degreeTypeName":"High School/Trade School","instructions":null,"internalQuestionsRequired":0,"employerAccountTypeID":21,"contactFirstName":null,"contactLastName":"Human Resources","contactTitle":null,"contactAddress1":"2424 Northgate Dr. Ste. #500","contactAddress2":"","contactCity":"Salisbury","contactCountryID":1,"stateName":"Maryland","countryName":"United States","contactPostalCode":"21801","contactPhone":"(410) 677-4550","contactFax":"","contactEmail":"","shiftType":"Full-Time Benefitted","salaryCode":"","contactUserID":375918,"displayEmployer":"TO BE DETERMINED","closeDate":"2026-10-07T03:59:00","timeZone":"Eastern Standard Time","internalCloseDate":"2026-10-07T03:59:00","employmentStartDateTBD":false,"activeEmployer":true},"jobCategories":[{"category":"Support Staff","subCategory":"Computer Support"},{"category":"Support Staff","subCategory":"Network Services"}],"applicationQuestions":null,"jobBoards":[{"jobBoardName":"Wicomico County Public Schools","jobBoardUrl":"https://wicomico.schoolspring.com"}],"jobLocations":[{"locationID":196356,"locationName":"TO BE DETERMINED","displayLocation":"Salisbury, Maryland","latitude":38.4126,"longitude":-75.5716,"locationDescription":null,"locationShowImage":0}],"baseDomainURL":null,"jobApplicationId":null,"jobApplicationStatusId":null,"jobBoardDistrict":true,"formattedExternalCloseDate":"Oct 06, 2026 11:59 PM (Eastern Standard Time)","formattedInternalCloseDate":"Oct 06, 2026 11:59 PM (Eastern Standard Time)","isAtsJob":true,"jobApplicationDate":null}}