Job Summary: The Help Desk Technician provides first-line technical support and outstanding customer service to district staff and students. This position serves as the primary point of contact for technology assistance, resolving technical issues while delivering a positive, professional, and customer-focused support experience.
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Working closely with the Help Desk Supervisor, Building Technicians, Endpoint Services, Information Systems, and other Technology Services teams, the Help Desk Technician responds to service requests, troubleshoots technology issues, supports district hardware and software, and ensures customers receive timely and effective assistance.
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Job Responsibilities:
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Customer Support
\r\nTechnical Support
\r\nOperational Support
\r\nCollaboration
\r\nPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
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Minimum Requirements:
\r\nPreferred Qualifications:
\r\nPhysical Requirements:
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While performing the duties of this job, the employee is regularly required to stand, walk, talk or hear. The employee frequently is required to use hands to handle or feel materials. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
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