{"success":true,"message":"","validationErrors":[],"value":{"jobInfo":{"jobId":5953211,"jobTitle":"Technology Support Services Technician","infoURL":"https://district.tedk12.com/hire/ViewJob.aspx?JobID=3484","externalJobCode":"3484","applicationDeadline":null,"displayDate":"2026-10-07T05:00:00","internalDisplayDate":"2026-10-07T05:00:00","postDate":"2026-10-07T15:06:19","startDateShowDay":1,"startDate":null,"jobStatusID":30,"unionID":0,"unionName":null,"jobDescription":"<h1><strong>Technology Support Services </strong><strong>(Technology Solutions)</strong></h1>\r\n<h2><strong>District Technical Support Technician (Field Tech II)</strong></h2>\r\n<p><span style=\"font-weight: 400;\">Fayetteville Public Schools is seeking a skilled and dependable </span><strong>District Technical Support Technician</strong><span style=\"font-weight: 400;\"> to join the Technology Department. This position provides district-level technical support across schools and facilities, including troubleshooting hardware and software issues, assisting school-based technology staff with escalated technical needs, and supporting the deployment and maintenance of district technology equipment.</span></p>\r\n<p><span style=\"font-weight: 400;\">The successful candidate will work under the direction of the Technology Department and travel throughout the district as needed to provide timely and effective technical support.</span></p>\r\n<h3><strong>Key Responsibilities</strong></h3>\r\n<ul>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Provide district-level technical support for hardware, software, and technology-related issues.</span></li>\r\n<ul>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Support classroom technology including interactive displays, projectors, document cameras, audio systems, and related instructional technology.</span></li>\r\n</ul>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Travel throughout the school district to provide on-site technical assistance.</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Provide escalated technical guidance and support to school-based technology staff.</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Diagnose, repair, and replace components on district laptops, desktops, and other technology equipment.</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Perform screen repairs and other hardware repairs as needed.</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Disassemble and reassemble district laptops and desktop computers for repair and maintenance.</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Reload, configure, and prepare devices for deployment.</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Assist with the delivery, pickup, deployment, and relocation of district technology equipment.</span></li>\r\n<ul>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Assist with device inventory management, asset tracking, and lifecycle replacement programs.</span></li>\r\n</ul>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Provide technical support for </span><strong>Windows, ChromeOS, macOS, and iOS</strong><span style=\"font-weight: 400;\"> devices.</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Assist users with password resets, multi-factor authentication (MFA), and other account-related technology issues.</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Assist with technology readiness and troubleshooting for state and district assessments.</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Participate in summer technology refresh projects, mass deployments, and district-wide technology initiatives.</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Perform other technology-related duties and responsibilities as assigned.</span></li>\r\n</ul>\r\n<h3><strong>Required Qualifications and Skills</strong></h3>\r\n<ul>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Working knowledge of Windows, ChromeOS, macOS, and iOS operating systems.</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Strong hardware troubleshooting and repair skills.</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Ability to diagnose and resolve technical issues effectively.</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Basic troubleshooting of wired and wireless network connectivity issues.</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Ability to prioritize and manage multiple support requests while meeting established service expectations and deadlines.</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Ability to provide professional and courteous customer service to students, staff, and school personnel.</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Ability to communicate technical information clearly to users with varying levels of technical experience.</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Ability to work independently while also collaborating effectively with the Technology Department and school-based technology staff.</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Ability to lift and transport equipment weighing up to </span><strong>50 pounds</strong><span style=\"font-weight: 400;\">.</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Reliable transportation and the ability to travel between district locations as required.</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Valid driving ability and a safe driving record.</span></li>\r\n</ul>\r\n<h3><strong>Customer Service</strong></h3>\r\n<p><span style=\"font-weight: 400;\">Demonstrate professionalism, patience, and excellent customer service while supporting staff, students, and administrators in a fast-paced educational environment.</span></p>\r\n<h3><strong>Work Environment</strong></h3>\r\n<p><span style=\"font-weight: 400;\">This position requires regular travel throughout the district and hands-on work with computers, mobile devices, and other technology equipment. The technician should be comfortable working in school environments and responding to a variety of technical support needs.</span></p>\r\n<p><span style=\"font-weight: 400;\">The ideal candidate is dependable, customer-focused, detail-oriented, and able to troubleshoot problems efficiently while maintaining a professional and positive attitude.</span></p>\r\n<p>&nbsp;</p>\r\n<p>&nbsp;</p>\r\n<p><span style=\"font-weight: 400;\">Pay Range 36</span></p>\r\n<p><span style=\"font-weight: 400;\">Step 6-12 (Based on Experience)</span></p>\r\n<p><span style=\"font-weight: 400;\">8 hours/day</span></p>\r\n<p><span style=\"font-weight: 400;\">235 days for full contract</span></p>","jobTypeName":"Full-time","positions":1,"payDisplay":1,"payMin":24.64,"payMax":27.60,"payTypeName":"","employerID":107236,"employerTypeID":1,"employerName":"Fayetteville Public Schools","employerDescription":null,"employerShowImage":0,"eoeStatement":null,"requirements":null,"experienceRequired":0,"degreePreferred":0,"eligibleRequired":1,"degreeTypeName":"Not Provided","instructions":null,"internalQuestionsRequired":0,"employerAccountTypeID":21,"contactFirstName":null,"contactLastName":null,"contactTitle":null,"contactAddress1":null,"contactAddress2":null,"contactCity":null,"contactCountryID":0,"stateName":null,"countryName":null,"contactPostalCode":null,"contactPhone":null,"contactFax":null,"contactEmail":null,"shiftType":"Full-Time","salaryCode":"Per Hour","contactUserID":0,"displayEmployer":"Client Services","closeDate":"2050-01-01T00:00:00","timeZone":"Central Standard Time","internalCloseDate":"2050-01-01T00:00:00","employmentStartDateTBD":false,"activeEmployer":true},"jobCategories":[],"applicationQuestions":null,"jobBoards":[{"jobBoardName":"Fayetteville Public Schools","jobBoardUrl":"https://district.schoolspring.com"}],"jobLocations":[{"locationID":208624,"locationName":"Client Services","displayLocation":"Fayetteville, Arkansas","latitude":36.0566,"longitude":-94.1928,"locationDescription":null,"locationShowImage":0}],"baseDomainURL":null,"jobApplicationId":null,"jobApplicationStatusId":null,"jobBoardDistrict":true,"formattedExternalCloseDate":"Posted until filled","formattedInternalCloseDate":"Posted until filled","isAtsJob":true,"jobApplicationDate":null}}