{"success":true,"message":"","validationErrors":[],"value":{"jobInfo":{"jobId":5954424,"jobTitle":"Technology Support Specialist I","infoURL":"https://williampenn.tedk12.com/hire/ViewJob.aspx?JobID=3268","externalJobCode":"3268","applicationDeadline":"2026-10-15T21:00:00","displayDate":"2025-10-08T04:00:00","internalDisplayDate":"2025-10-08T04:00:00","postDate":"2026-10-08T13:30:57","startDateShowDay":1,"startDate":null,"jobStatusID":40,"unionID":0,"unionName":null,"jobDescription":"<table>\r\n<tbody>\r\n<tr>\r\n<td>\r\n<p><strong>Position Title:</strong></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">Tech Support Specialist I</span></p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td>\r\n<p><strong>Position Location:</strong></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">Green Avenue Administration Building</span></p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td>\r\n<p><strong>Position Type:</strong></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">Administrative- 12 month</span></p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td>\r\n<p><strong>Bargaining Unit:</strong></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">Act 93</span></p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td>\r\n<p><strong>Effective Date:</strong></p>\r\n</td>\r\n<td>Ocotber 8, 2026</td>\r\n</tr>\r\n<tr>\r\n<td>\r\n<p><strong>Supervisor:</strong></p>\r\n</td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">Technology Supervisor</span></p>\r\n</td>\r\n</tr>\r\n</tbody>\r\n</table>\r\n<p>&nbsp;</p>\r\n<p><em><span style=\"font-weight: 400;\">Job description created: May 2023</span></em><span style=\"font-weight: 400;\">&nbsp;</span></p>\r\n<p>&nbsp;</p>\r\n<p><strong>Position Summary:</strong><span style=\"font-weight: 400;\"> The ideal candidate would support district staff in the use of technology, which includes devices, software, and online application systems. The specialist will provide this support primarily through phone, in-person and remote sessions. Onsite support and training will also be required when needed.</span></p>\r\n<p>&nbsp;</p>\r\n<p><strong>District Summary</strong></p>\r\n<p><span style=\"font-weight: 400;\">The William Penn School District is located in southeastern Delaware County and serves approximately 5,000 students who reside in Aldan, Colwyn, Darby, East Lansdowne, Lansdowne, and Yeadon Boroughs. We share a collective vision to educate, nurture and empower all students to become career and/or college ready.</span></p>\r\n<p>&nbsp;</p>\r\n<p><strong>Key Responsibilities & Essential Duties:</strong><span style=\"font-weight: 400;\">&nbsp;</span></p>\r\n<ul>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Serve as first-level support for technical problems throughout the district</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Address service requests on a first-in/first-out basis unless directed otherwise by the Technology Director</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Serve as a technical consultant for faculty and staff in the basic use of technology</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Communicate concerns regarding device or system operability between faculty and staff and the Technology Director</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Support and assist faculty and staff in the determination and prevention of technical issues</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Maintain accurate technology inventory for the buildings you serve</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Adhere to proper vendor and district software licensing agreements</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Monitor hardware and software installations, purpose, and document future district needs</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Prepare district devices as scheduled by the Executive Director of Blended Learning & Educational Technology</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Demonstrate a high degree of professionalism</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Perform other tasks and assume other responsibilities as assigned by the Technology Director</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Possess a valid Pennsylvania driver's license at all times</span></li>\r\n</ul>\r\n<p><strong>Knowledge, Skills & Abilities:</strong></p>\r\n<ul>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Knowledge/awareness of own cultural identity and how this influences behavior, and desire to learn about the cultural identity of others.&nbsp;</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Ability to establish and nurture an environment that promotes cultural competence and equitable treatment of staff, students, and patrons of the District.&nbsp;</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Ability to understand and hold self and others accountable for promoting and attaining the goals as outlined in </span><strong><em>Focus Forward & Beyond</em></strong><span style=\"font-weight: 400;\">.&nbsp;</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Ability to recognize that each person is a unique individual even as we celebrate their group cultural heritage.&nbsp;</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Ability to receive and implement feedback to improve practice and systems.</span></li>\r\n</ul>\r\n<p><strong>Required Qualifications:</strong></p>\r\n<ul>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Strong experience with Microsoft Office products including Word, Excel, PowerPoint, Outlook, OneDrive and other Office 365 tools</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">&nbsp;Excellent verbal and written communication skills required, strong organizational and problem-solving skills, proven customer service phone experience</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Associate degree in related field and coursework in the area of computers relevant to duties listed above preferred.</span></li>\r\n</ul>\r\n<p>&nbsp;</p>\r\n<p><strong>Pre-employment Paperwork Requirements:</strong></p>\r\n<ul>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Pennsylvania Criminal Background Check, FBI Fingerprinting Background Check, Pennsylvania Child Abuse Clearance</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Sexual Misconduct/Abuse Disclosure Release (Act 168) forms&nbsp;</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">School Personnel Health Record and TB test</span></li>\r\n</ul>\r\n<p><strong>Working Conditions & Physical Requirements:</strong></p>\r\n<ul>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Work scheduled hours on a consistent basis</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Indoor office environment is subject to frequent interruptions</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Pushing, moving and lifting objects with a strength factor of light work</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Dexterity of hands and fingers to operate a variety of standard office equipment</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Clarity of vision at varying distances</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Verbal, auditory and written capabilities to effectively communicate in an articulate manner</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Sitting and standing for extended periods of time</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Frequent sitting, standing and walking</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Reaching overhead, above the shoulders and horizontally to retrieve and store files and supplies</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Lifting objects with a strength factor of light work</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Occasional bending, reaching and stretching</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Occasional kneeling, crouching and squatting</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Occasional pulling, pushing</span></li>\r\n</ul>\r\n<p><strong>Level of Compensation:</strong><span style=\"font-weight: 400;\"> $&nbsp;</span><span style=\"font-weight: 400;\">38,000 - 42,000</span></p>","jobTypeName":"Not provided","positions":1,"payDisplay":0,"payMin":0.00,"payMax":0.00,"payTypeName":"","employerID":107172,"employerTypeID":1,"employerName":"William Penn School 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