{"success":true,"message":"","validationErrors":[],"value":{"jobInfo":{"jobId":5959605,"jobTitle":"Assistant Coordinator of Operational Systems & Application Support","infoURL":"https://warwickschools.tedk12.com/hire/ViewJob.aspx?JobID=2265","externalJobCode":"2265","applicationDeadline":null,"displayDate":"2026-10-14T04:00:00","internalDisplayDate":"2026-10-14T04:00:00","postDate":"2026-10-14T13:56:16","startDateShowDay":1,"startDate":null,"jobStatusID":30,"unionID":0,"unionName":null,"jobDescription":"<h2><strong>Position Summary</strong></h2>\r\n<p><span style=\"font-weight: 400;\">The Assistant Coordinator of Operational Systems & Application Support is a hands-on operational support position for the IT Department. The position administers assigned district systems and user accounts, handles recurring operational technology tasks, troubleshoots application issues, supports implementations and projects, documents procedures, trains users, and coordinates day-to-day technical issues between district staff, Computer Technicians, vendors, and service providers. The position works under the direction of the Manager of Information Technology.&nbsp;</span></p>\r\n<h2><strong>Essential Responsibilities</strong></h2>\r\n<ul>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Operational Systems & Application Support</span></li>\r\n<ul>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Administer assigned systems, configure, troubleshoot, and perform routine maintenance.</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Work support cases, assist users, monitor issues and follow problems though to resolution</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Provide administration and operational support for the district technology systems & applications:</span></li>\r\n<ul>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Incident IQ</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Munis</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Thrillshare</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Google</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Active Directory</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">LightSpeed</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Jamf</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">SDPC</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Verkada</span><span style=\"font-weight: 400;\"><br /><br /></span></li>\r\n</ul>\r\n</ul>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Support, Training and Documentation</span></li>\r\n<ul>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Provide direct support for assigned systems, develop, create and maintain documentation for training materials.</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Provide group or 1:1 training as needed</span></li>\r\n</ul>\r\n</ul>\r\n<ul>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">User Account & Access Management</span></li>\r\n<ul>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Create, modify, suspend/deactivate, and maintain use accounts and access across assigned district systems and applications</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Process system access for new hires, transfers, position changes, terminations and other employee status changes.</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Coordinate with Computer Technicians and other district departments when account changes require action across multiple systems</span><span style=\"font-weight: 400;\"><br /><br /></span></li>\r\n</ul>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Projects, Implementations & Process Improvement</span></li>\r\n<ul>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Assist with configuration, testing, implementation, deployment, documentation and ongoing support of new and existing technology systems and applications</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Assist with software licensing, upgrades, cybersecurity procedures, disaster recovery, and operational system support.</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Review existing operational processes and workflows, identify opportunities for improvement or automation, and assist with developing and implementing more efficient solutions.</span><span style=\"font-weight: 400;\"><br /><br /></span></li>\r\n</ul>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Vendor, Technician & Operational Coordination</span></li>\r\n<ul>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Serve as a point of contact between district technology staff and contracted technology service providers, coordinating service requests, troubleshooting activities, and scheduling support.</span></li>\r\n<ul>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Cox</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Whalley</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">OSHEAN</span></li>\r\n</ul>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Track open vendor/service issues and work with district staff and service providers through resolution.</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Escalate unresolved, recurring, or significant issues to the Manager of IT as appropriate.</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Coordinate operational support with providers including Cox, Whalley, OSHEAN, and other district technology vendors.</span></li>\r\n</ul>\r\n</ul>\r\n<h2><strong>Required Qualifications</strong></h2>\r\n<ul>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Experience in K-12 information technology or comparable technology environment, including operational applications, user account management, systems administration, troubleshooting, and technology implementation.</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Demonstrated experience administering and supporting multiple software applications and technology systems.</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Experience troubleshooting user access, application, account, and system-related issues.</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Experience supporting technology across multiple locations or facilities.</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Strong organizations, communication, documentation, and customer-service skills</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Ability to learn new systems quickly and independently troubleshoot unfamiliar problems.</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Ability to work independently, prioritize competing demands, and respond effectively to urgent technology issues.</span></li>\r\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Valid driver's license and ability to travel between District facilities as required.</span></li>\r\n</ul>\r\n<p><br /><strong>Education and Certifications</strong></p>\r\n<p><span style=\"font-weight: 400;\">An Associate&rsquo;s or Bachelor&rsquo;s degree in Information Technology, Computer Science, Information Systems, or a related field is preferred; however, relevant professional experience and industry certifications will be considered in lieu of a degree.</span></p>\r\n<p><br /><br /><br /></p>\r\n<p><span style=\"font-weight: 400;\">APPLICATION:</span></p>\r\n<p><span style=\"font-weight: 400;\">Apply in writing to: </span></p>\r\n<p><span style=\"font-weight: 400;\">Human Resources Office&nbsp;</span></p>\r\n<p><span style=\"font-weight: 400;\">Warwick Public Schools&nbsp;</span></p>\r\n<p><span style=\"font-weight: 400;\">69 Draper Avenue&nbsp;</span></p>\r\n<p><span style=\"font-weight: 400;\">Warwick, Rhode Island 02889&nbsp;</span></p>\r\n<p><span style=\"font-weight: 400;\">&nbsp;</span><a href=\"mailto:jennifer.bertrand@warwickschools.org\"><span style=\"font-weight: 400;\" data-rich-links=\"{\"per_n\":\"Jennifer Bertrand\",\"per_e\":\"jennifer.bertrand@warwickschools.org\",\"type\":\"person\"}\">Jennifer Bertrand</span></a></p>\r\n<p><span style=\"font-weight: 400;\">Resume must be submitted by all applicants. Please mention the posting number in your letter of application.</span></p>","jobTypeName":"Full-time","positions":1,"payDisplay":1,"payMin":70000.00,"payMax":80000.00,"payTypeName":"","employerID":12334,"employerTypeID":20,"employerName":"Warwick Public Schools","employerDescription":"The Warwick Public Schools has approximately 8,500 students and 935 full time teachers in Rhode Island's second largest city.  On the elementary level, the district has fourteen schools, one of which is an Early Childhood Center dedicated to preschool and kindergarten education.  On the secondary level, the district currently has two high schools, two middle schools and the Warwick Area Career & Technical Center.","employerShowImage":1,"eoeStatement":null,"requirements":null,"experienceRequired":null,"degreePreferred":0,"eligibleRequired":0,"degreeTypeName":"Not Provided","instructions":null,"internalQuestionsRequired":0,"employerAccountTypeID":20,"contactFirstName":"Jennifer Bertrand","contactLastName":null,"contactTitle":"Employment Clerk","contactAddress1":"Administration Building","contactAddress2":null,"contactCity":null,"contactCountryID":0,"stateName":null,"countryName":null,"contactPostalCode":null,"contactPhone":"14017343082","contactFax":null,"contactEmail":"jennifer.bertrand@warwickschools.org","shiftType":"Full-Time","salaryCode":"Per Year","contactUserID":340275,"displayEmployer":"Warwick Public Schools","closeDate":"2050-01-01T00:00:00","timeZone":"Eastern Standard Time","internalCloseDate":"2050-01-01T00:00:00","employmentStartDateTBD":false,"activeEmployer":true},"jobCategories":[],"applicationQuestions":null,"jobBoards":[{"jobBoardName":"Rhode Island State DOE Consortium Job Board","jobBoardUrl":"https://educate401.schoolspring.com"},{"jobBoardName":"Warwick Public Schools","jobBoardUrl":"https://warwickschools.schoolspring.com"}],"jobLocations":[{"locationID":158798,"locationName":"Administration Building","displayLocation":"Warwick, Rhode Island","latitude":41.7059,"longitude":-71.3763,"locationDescription":null,"locationShowImage":0}],"baseDomainURL":null,"jobApplicationId":null,"jobApplicationStatusId":null,"jobBoardDistrict":true,"formattedExternalCloseDate":"Posted until filled","formattedInternalCloseDate":"Posted until filled","isAtsJob":true,"jobApplicationDate":null}}