{"success":true,"message":"","validationErrors":[],"value":{"jobInfo":{"jobId":5962796,"jobTitle":"Computer Technician","infoURL":"https://carroll.tedk12.com/hire/ViewJob.aspx?JobID=1543","externalJobCode":"1543","applicationDeadline":null,"displayDate":"2026-10-16T04:00:00","internalDisplayDate":"2026-10-16T04:00:00","postDate":"2026-10-16T18:06:40","startDateShowDay":1,"startDate":null,"jobStatusID":30,"unionID":0,"unionName":null,"jobDescription":"<h1><span style=\"font-size: 10pt;\">This position is a 12 month, 8 hours/day postiton.</span></h1>\r\n<h1>Computer Technician</h1>\r\n<p><strong>Computer Technician &ndash; Job Description</strong></p>\r\n<p><strong>Position Overview</strong></p>\r\n<p>The General Computer Technician provides frontline technical support to students, teachers, and staff across the school district. This role ensures the reliable operation of hardware, software, classroom technologies, and network-connected devices. The technician delivers high-quality customer service, communicates effectively with non-technical users, and contributes to a positive, solutions-focused technology environment.</p>\r\n<p><strong>Key Responsibilities</strong></p>\r\n<p><strong>Technical Support & Troubleshooting</strong></p>\r\n<ul>\r\n<li>Provide multiple level technical support for district-issued devices, including Windows laptops/desktops, Chromebooks, iPads, peripherals, infrastructure and other software/services.</li>\r\n<li>Troubleshoot and resolve issues related to operating systems, software installations, printing, connectivity, user account access, services, etc.</li>\r\n<li>Assist with imaging, configuring, and deploying devices for students and staff.</li>\r\n<li>Support classroom instructional technology such as interactive flat panels, projectors, document cameras, and sound systems.</li>\r\n<li>Perform routine maintenance and updates on hardware and software.</li>\r\n</ul>\r\n<p><strong>Network & Systems Assistance</strong></p>\r\n<ul>\r\n<li>Assist with basic troubleshooting of network connectivity for wired and wireless devices.</li>\r\n<li>Follow procedures for creating, updating, and closing help desk tickets.</li>\r\n<li>Support district technology initiatives, including device rollouts, inventory projects, and system upgrades.</li>\r\n</ul>\r\n<p><strong>&nbsp;</strong></p>\r\n<p><strong>Customer Service & Communication</strong></p>\r\n<ul>\r\n<li>Communicate effectively with teachers, administrators, students, and parents in a professional and friendly manner.</li>\r\n<li>Translate technical issues into clear, understandable explanations for non-technical users.</li>\r\n<li>Maintain a customer-first mindset by responding promptly to service requests and following through to resolution.</li>\r\n</ul>\r\n<p><strong>Operational & Administrative Tasks</strong></p>\r\n<ul>\r\n<li>Work with colleagues on identifying, troubleshooting, and resolving problems as they arise.</li>\r\n<li>Prioritize tasks based on urgency and instructional impact.</li>\r\n<li>Document solutions, procedures, and troubleshooting steps for knowledge-base use.</li>\r\n<li>Assist with managing device collection and distribution events as needed.</li>\r\n<li>Work on Chromebook repairs when necessary.</li>\r\n</ul>\r\n<p><strong>Required Knowledge, Skills & Abilities</strong></p>\r\n<p><strong>Technical Skills</strong></p>\r\n<ul>\r\n<li>Working knowledge of Windows, macOS, ChromeOS, and iPadOS environments.</li>\r\n<li>Familiarity with basic to intermediate network concepts.</li>\r\n<li>Experience with device imaging, configuration, and management tools (e.g., Intune, , Google Admin Console, System Center).</li>\r\n<li>Ability to diagnose hardware failures and perform component replacements.</li>\r\n</ul>\r\n<p><strong>&nbsp;</strong></p>\r\n<p><strong>&nbsp;</strong><strong>&nbsp;</strong><strong>&nbsp;</strong><strong>&nbsp;</strong></p>\r\n<p><strong>Soft Skills</strong></p>\r\n<ul>\r\n<li>Strong interpersonal and customer service skills.</li>\r\n<li>Excellent verbal and written communication.</li>\r\n<li>Patience, professionalism, and the ability to remain calm under pressure.</li>\r\n<li>Strong organizational skills and attention to detail.</li>\r\n<li>Ability to manage time effectively and work independently.</li>\r\n<li>Willingness to learn new technologies and adapt to evolving district needs.</li>\r\n<li>Collaborative mindset, comfortable working in team-based environments.</li>\r\n</ul>\r\n<p><strong>Minimum Qualifications</strong></p>\r\n<ul>\r\n<li>Associate degree or technical certifications acceptable. Work experience.</li>\r\n<li>1&ndash;2 years of relevant technical support experience, ideally in an educational or instructional technology service-oriented environment.</li>\r\n<li>Valid driver&rsquo;s license; ability to travel between district schools as needed.</li>\r\n<li>Ability to lift and move equipment up to 40 pounds.</li>\r\n<li>Flexibility in work schedule.</li>\r\n</ul>\r\n<p><strong>Work Environment</strong></p>\r\n<ul>\r\n<li>School-based and district-based settings.</li>\r\n<li>Frequent interaction with teachers, administrators, students, and support staff.</li>\r\n<li>Includes physical labor such as walking, standing, crawling under desks, climbing on tall ladders, working in plenum spaces, hanging equipment, and moving equipment.</li>\r\n</ul>\r\n<p>&nbsp;</p>","jobTypeName":"Full-time","positions":1,"payDisplay":1,"payMin":48786.00,"payMax":72990.00,"payTypeName":"","employerID":107770,"employerTypeID":1,"employerName":"Carroll County VA","employerDescription":null,"employerShowImage":0,"eoeStatement":null,"requirements":null,"experienceRequired":0,"degreePreferred":0,"eligibleRequired":1,"degreeTypeName":"Not Provided","instructions":null,"internalQuestionsRequired":0,"employerAccountTypeID":21,"contactFirstName":null,"contactLastName":null,"contactTitle":null,"contactAddress1":null,"contactAddress2":null,"contactCity":null,"contactCountryID":0,"stateName":null,"countryName":null,"contactPostalCode":null,"contactPhone":null,"contactFax":null,"contactEmail":null,"shiftType":"Full-Time","salaryCode":"Per Year","contactUserID":0,"displayEmployer":"Carroll County VA","closeDate":"2050-01-01T00:00:00","timeZone":"Eastern Standard Time","internalCloseDate":"2050-01-01T00:00:00","employmentStartDateTBD":false,"activeEmployer":true},"jobCategories":[],"applicationQuestions":null,"jobBoards":[{"jobBoardName":"Carroll County VA","jobBoardUrl":"https://carroll.schoolspring.com"}],"jobLocations":[{"locationID":214398,"locationName":"Carroll County Public Schools Central Office","displayLocation":"Hillsville, Virginia","latitude":36.7678,"longitude":-80.7349,"locationDescription":null,"locationShowImage":0}],"baseDomainURL":null,"jobApplicationId":null,"jobApplicationStatusId":null,"jobBoardDistrict":true,"formattedExternalCloseDate":"Posted until filled","formattedInternalCloseDate":"Posted until filled","isAtsJob":true,"jobApplicationDate":null}}