The job of IT Help Desk Technician is done for the purpose/s of providing user support to resolve software and hardware problems encountered by District students and employees and escalating those problems that cannot be resolved by initial troubleshooting.
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This job reports to the IT Manager.
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Essential functions of the job include:
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Other Functions
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Job Requirements: Minimum Qualifications
\r\nSkills, Knowledge and Abilities
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SKILLS are required to perform single, technical tasks with a need to occasionally upgrade skills in order to meet changing job conditions. Specific skill-based competencies required to satisfactorily perform the functions of the job include: preparing and maintaining accurate records; operating standard office equipment; using pertinent software; adhering to safety practices; technical problem troubleshooting; management of database systems; assessing, prioritizing, and completing multiple tasks and demands simultaneously; providing quality customer service.
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KNOWLEDGE is required to perform basic math, including calculations using fractions, percents, and/or ratios; read a variety of manuals, write documents following prescribed formats, and/or present information to others; and analyze situations to define issues and draw conclusions. Specific knowledge based competencies required to satisfactorily perform the functions of the job include: end-user function of computers, software and peripherals including Windows, Google Workspace, and Apple iOS.
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ABILITIES is required to schedule activities and/or meetings; gather and/or collate data; and use job-related equipment. Flexibility is required to work with others in a wide variety of circumstances; work with data utilizing defined and similar processes; and operate equipment using a variety of standardized methods. Ability is also required to work with a diversity of individuals and/or groups; work with a variety of data; and utilize a variety of types of job-related equipment. Problem solving is required to identify issues and create action plans. Problem solving with data requires independent interpretation of guidelines; and problem solving with equipment is moderate to significant. Specific ability based competencies required to satisfactorily perform the functions of the job include: gathering information to diagnose problems; providing clear instructions; adapting to changing work priorities; communicating with diverse groups; setting priorities; working as part of a team; and ability to read, write, and communicate clearly in English.
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Responsibility
\r\nResponsibilities include working under limited supervision following standardized practices and/or methods;
\r\nproviding information and/or advising others; operating within a defined budget. Utilization of some resources from
\r\nother work units may be required to perform the job's functions. There is a continual opportunity to have some impact
\r\non the organization’s services.
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Work Environment
\r\nThe usual and customary methods of performing the job's functions require the following physical demands: significant lifting, carrying, pushing, and/or pulling, frequent stooping, kneeling, crouching, and/or crawling and significant fine finger dexterity. Generally the job requires 50% sitting, 25% walking, and 25% standing. The job is performed under conditions with some exposure to risk of injury and/or illness.
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Work Hours: 6:00am - 3:00pm
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Experience: Previous job-related experience within the IT Field is required.
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Education: High school diploma or equivalent.
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Certificates and Licenses
\r\nValid Driver's License & Evidence of Insurability
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Clearances
\r\nCriminal Justice Fingerprint/Background Clearance
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Continuing Education/Training
\r\nAs needed or available
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This is a 12-month position.
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